Amazon Prime Video Not Working on Nvidia Shield [Quick Fix]

After a long day of work, you are ready to stream the latest Amazon Prime video on your Nvidia Shield. But the device keeps showing you an error whenever you try to play the videos.

If this is you, you can heave a sigh of relief. After reading this article, you’ll be able to stream your Amazon Prime videos on your Shield device.

If Amazon Prime Video is not working on your Nvidia Shield, you can fix it by rebooting your device and turning off your VPN and IPV6 settings. Other ways to solve the problem include power cycling your router and updating your Amazon Prime Video app.

Now, let me show you how to apply the tips.

Table of Contents

How to Fix ‘Amazon Prime Video Not Working on Nvidia Shield’

Reboot Your Nvidia Shield TV

Amazon Prime Video may fail to work on your Nvidia Shield TV because the device is acting up. You can quickly fix this issue by rebooting the device.

Here’s how to reboot your Nvidia Shield device:

Disconnect the power cable from your Nvidia Shield device.
Wait five seconds. Then reconnect the power cable to the device.
Wait for another minute.
Turn on the device.
You can now reload your Amazon Prime Video.

If your Nvidia Shield doesn’t play your Amazon Prime videos after the reboot, try the next tip.

Inspect Your HDMI Cable

Another possible reason why Amazon Prime Video isn’t working on your Nvidia Shield device is a faulty HDMI cable.

Your Nvidia Shield sends commands to your TV through the HDMI cable. So, if the cable is faulty, you won’t be able to stream videos on any platform.

Remove your HDMI cable from your TV and inspect it thoroughly. Check if the cable is bent. Also, make sure the insulation on the cable is still in good condition.

If you discover that your HDMI cable is in bad shape, you’ll need to replace it. However, if there’s nothing wrong with the cable, move on to the next step.

Turn Off VPN

If you are using a VPN, Amazon Prime Video may not work on your Nvidia Shield TV. This is because the service doesn’t support VPNs.

Disable your VPN. Then try streaming your Amazon Prime videos on the device again.

If the device doesn’t play the videos, continue to the next tip.

Power Cycle Your Router

Internet connection problems can also prevent Amazon Prime from working on your Shield device. The fastest way to resolve your internet connection issue is to power cycle your router.

Follow these steps to power cycle your router:

Unplug your router from its power supply.
Wait 30 seconds. Then plug the router back into the power outlet.

Give your Nvidia Shield a few minutes before playing your video on the device. If your Shield TV still displays an error after this, try the next tip.

Move Your Router Closer to Your Shield TV

Your Nvidia Shield TV needs to be close enough to your router to load your videos. This is because most routers have trouble connecting to devices that are too far away.

Study the distance between your router and your Shield TV. If the distance between both devices is more than 30 feet, move your router closer to your Nvidia Shield. You can also link both devices with an ethernet cord to improve coverage.

Can the device play your Amazon Prime Videos now? If not, try the next tip.

Disable IPv6 Settings on Your Wi-Fi Network

If Amazon Prime won’t work on your Nvidia Shield device, you are likely connected to an IPv6 network. Unfortunately, Amazon doesn’t support IPv6 networks.

If you aren’t sure whether your network has IPv6 settings, you’ll need to check your network settings. Deactivate the IPv6 network if you discover that it is turned on.

The following steps will show you how to disable IPv6 on your Wi-Fi network:

Click the Settings tab.
Select Network and Internet.
Then scroll to IPv6.
If the IPv6 setting is enabled, turn it off.

Several users report that the Amazon Prime video resumed working after they disabled the IPv6. However, if your Shield TV doesn’t work after you’ve canceled your IP setting, go to the next tip.

Connect Other Streaming Services to Your Nvidia Shield TV

Is your Shied TV still unable to play your Amazon Prime videos?

Then, your Amazon Prime Video app might be faulty.

To eliminate this possibility, you’ll need to check if other streaming services like Netflix will work on your Nvidia Shield. If other services work perfectly on the device, the issue is probably from your Prime Video app.

Proceed to the next step to fix the problems on the app.

Update Your Amazon Prime Video App

If your Amazon Prime Video app is outdated, it might fail to work with your Nvidia Shield device.

With every usage, your Prime Video app’s memory gets overloaded. A weak memory exposes your app to bugs and viruses, thus reducing its performance. As a result, the app might be unable to load your videos.

The solution to this problem is to update the app. Your updated Prime Video app will fix the bugs and improve the overall functioning of the app.

Use this guide to update your Prime Video app:

Open your Play Store or App Store from your Nvidia Shield Tv.
Enter Amazon Prime Video in the search bar.
Then, click on the app in the search results.
You’ll be taken to the download page.
Tap on the Update button to begin the update.

Your Amazon Prime Video app should be able to play videos after the update.

Delete and Re-add Nvidia Shield to Your Amazon Prime Account

If your updated Amazon Prime app isn’t loading videos on your Nvidia Shield TV, the device might have encountered a functional error.

To remove this error, you’ll need to delete and re-add Nvidia Shield to your Amazon Prime account.

Here’s how to do that:

Open your Amazon Prime Video app on your phone.
Tap the My Stuff icon at the bottom right corner of the app.
Next, click the Settings icon. Then select Registered Devices.
You’ll see all the devices you’ve registered to your Prime Video account.
Select the Nvidia Shield TV.
Tap the Deregister button that appears below it.
Tap Confirm and close the app.
Next, disconnect and reconnect your Nvidia Shield device to your TV.
This should reload the device.
From your homepage, tap on the Google Play Store (or Appstore) under the Apps menu.
Search for the Amazon Prime Video app and download it.
Once you’ve downloaded the Prime Video app, it will appear on the Apps menu.
Tap on the Prime Video app to open it.
Sign in to your Amazon account.
Then, search for the Register on the Prime website option and click on it.
A registration code will appear on your screen.
Write down this code.
Open the browser app on your Shield TV.
Enter amazon.com/mytv in the search bar.
Log in to your Amazon account.
You’ll see an empty box at the top of the screen.
Input the code in the box.
Then, click on the Register button.
You have re-added your Shield device to your Amazon Prime Video account.

Check if Amazon Prime Video is working on your Nvidia Shield device now. If not, try the next tip.

Check if Amazon Prime Works on Other Streaming Devices

By now, you’ve probably concluded that your Amazon Prime app has a fatal bug. But you may be wrong.

Rather than your Prime Video app, your Nvidia Shield TV might be the one with serious issues.

Still, you shouldn’t make any hasty conclusions.

First, connect the Amazon Prime Video app to another streaming device. If the new device plays your videos immediately, your Nvidia Shield device is the most likely source of the problem.

Factory Reset Your Nvidia Shield

Don’t throw your Shield TV out yet. Who knows, a factory reset may repair the device.

Factory resetting your Nvidia Shield Tv will remove all the glitches and viruses in the device. This gives the device a fresh start, thus increasing its chances of working properly.

Follow these steps to factory reset your Nvidia Shield:

Tap the Settings tab from your Home screen.
Select Device Preferences.
Then, click Reset.
Finally, tap on Erase Everything to begin the factory reset.

You should be able to load your Amazon Prime videos on your Shield TV after the reset.

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Wrapping Up

If you apply the tips in this article correctly, your Amazon Prime Video app will be able to stream videos on your Nvidia Shield TV.

However, if none of the tips fixes the issue, contact Amazon Help Center for further assistance.