Your Nvidia Shield used to display its homepage within seconds of turning it on. But now, the device is stuck on the Android logo.
You’d love to fix it, so you can finally watch your videos. But you don’t know how to resolve the problem.
If that sounds like you, keep reading to learn how to overcome this issue.
If your Nvidia Shield is stuck on the Android logo, a quick way to resolve this issue is to reboot the device. You can also solve the problem by formatting the SD card on the TV.
Keep reading for a detailed guide on how to apply these solutions.
How to Fix Nvidia Shield Stuck on Android Logo
Reboot Your Nvidia Shield TV
When the Nvidia Shield gets stuck on the Android logo, it’s often because a bug has infected the system.
You can remove this bug quickly by power cycling the TV.
Follow these steps to reboot your Nvidia Shield TV:
- Unplug your Shield TV from your power outlet.
- Wait 15 seconds. Then reconnect the TV to the power outlet.
Your Shield device will restart now. If it gets stuck on the Android logo again, try the next tip.
Related: How to Fix Nvidia Shield Power Issues.
Format Your SD Card
Is your Shield TV a 2015 or 2017 model?
Then, the device might be stuck on the Android logo because the SD card on your device is corrupted.
A corrupted SD card can cause your Nvidia Shield TV to get stuck on the Android logo.
The virus on the SD card infects the files on the TV. As a result, the TV may develop loading issues (int. link), one of which is its inability to move past the Android logo.
To fix this issue, you’ll need to format the SD card. Formatting the SD card may eliminate all the viruses on the card.
Keep in mind that formatting the SD card will also delete all the files on its memory. So, you may want to back up the important files on your SD card before formatting it.
Here’s how to format your SD card:
- Remove the SD card from the SD card slot on your Shield TV.
- Insert the memory card into the slot on your PC.
- Open your File Explorer.
- Scroll down the navigation bar until you find the memory card.
- Then click on the card.
- You should see the Format option.
- Tap Format to format your SD card.
- Wait until the SD card is empty.
- Now, remove the SD card from the PC and re-insert it into the TV.
If your Android logo fails to disappear from your Shield TV after formatting it, try the next tip.
Factory Reset Your Device
If you’ve tried the tips above, yet your Shield TV keeps getting stuck on the Android logo, the device might contain severe glitches. As such, you’ll need to factory reset the device.
A factory reset is a more potent solution for removing glitches, compared to the previous tips in this article. Factory resetting your Shield TV offers a deep dive into the device, eliminating all the bugs that are etched far into the system.
Unfortunately, a factory reset will also delete all the settings you’ve added since you started using the TV. So, you’ll have to re-add your preferred settings to the device to resume using it.
On a good day, you would factory reset your Shield TV from the Settings tab on the home screen. But since you can’t access the home page, you’ll have to factory reset the device using a special method.
That special method is the Fast Boot Mode. The steps required to access the Fast Boot Mode differ across various Shield TV models.
Follow these steps to factory reset Shield TV (2019 model):
- Disconnect your Shield TV from its power outlet.
- Look for the remote locator button on the TV.
- This button should be located near the HDMI port.
- Press and hold the remote locator button for a few seconds.
- Then, plug the TV back into your power outlet.
- This will take you to the Fast Boot Mode.
- Press and hold the remote locator button again to select the ‘Factory Data Reset option.
- Click on Confirm.
- The Shield TV home screen will appear now.
- The factory reset is complete.
If you’re using a Shield TV Pro (2019 model) or Shield TV (2017 model), this guide will help you factory reset your device:
- Unplug your Nvidia Shield TV from the power outlet.
- Connect one end of a USB cable to the port beside your HDMI port on your Shield TV.
- Insert the other end of the USB cable into the port on your Shield Controller.
- If you don’t have a Shield Controller, connect the USB cord to a USB keyboard instead.
- Press and hold the A and B keys on your Controller or USB keyboard.
- While still holding these keys, plug your Shield TV back into the power outlet.
- You are now in Fast Boot Mode.
- Press the X and Y keys on your Controller or keyboard to move to the Boot recovery kernel menu.
- Tap the A key to select Boot Recovery Kernel.
- You might see an Android robot on the screen now.
- Press the B key to leave this screen.
- The Android Recovery Menu will appear now.
- Press the X and Y keys to scroll to the Wipe Data/Factory Reset option.
- Tap the A key to select the option.
- Then, click Reboot System Now.
- You’ll be taken to the home screen.
Here’s how to factory reset a Shield TV (2015 model) and Shield TV Pro (2015 and 2017):
- Disconnect your Shield TV from your power outlet.
- Insert a micro USB cable into the micro USB port on your Shield TV.
- Plug the other end of the cable into a PC.
- Reconnect the TV to the power outlet.
- Wait for three seconds.
- Now, press and hold the power button on your Nvidia Shield TV until the fast boot menu appears on the screen.
- Click on the NVIDIA button to go to Boot Recovery Kernel.
- Then, press and hold the NVIDIA button for four seconds to select the Boot Recovery Kernel option.
- You might see a dead robot here.
- Press and hold the NVIDIA button for four seconds to move to the Recovery menu.
- If the system doesn’t direct you to the Recovery menu immediately, don’t panic.
- Just keep pressing and holding the NVIDIA button until it does.
- Click on the NVIDIA button to scroll to Wipe Data/Factory Reset.
- Hold this button for 6 seconds to select the Wipe Data/Factory Reset option.
- Finally, select Reboot System Now.
- You’ll be directed to your Shield TV home screen.
If your Nvidia Shield TV remains stuck on the Android logo after you’ve tried all the tips above, contact the Nvidia Customer Support center for further assistance.
If your Shield TV is still under warranty, the support team may offer you a free replacement.