If you’ve got a Revolo Keypad Lock and are having some issues with it, this post is your go-to resource.
In the next few paragraphs, we will look at some common problems with this lock and what you can do to fix them. Let’s get started.
In short, if your Revolo Keypad Lock is malfunctioning, a general way to go about this is to check that the batteries are installed properly. If that doesn’t help, replace the batteries and reset the lock. This usually helps to resolve several issues with the lock.
That said, let’s look at some individual problems you may face with this lock and how to fix them.
Keypad Not Responding: How to Fix
Check the Batteries
If your Revolo Smart Lock keypad stops working, the batteries might be the culprit. So, you’ll need to start your troubleshooting by removing the batteries and reinstalling them correctly.
Make sure the positive ends of the batteries are placed on the positive part of the terminals.
If the keypad still doesn’t work, the batteries might be low. Check whether the battery indicator is constantly flashing. If so, the batteries are getting low, get a new set of batteries and replace the old ones. Note that the lock uses only alkaline batteries.
However, if the battery indicator on your Revolo Smart Lock isn’t flashing, you should still go ahead and replace the batteries. Sometimes, you might not see a low battery warning if the batteries are bad.
If the problem persists after replacing the batteries, continue to the next step.
Check that the Cable is Properly Connected
While installing your lock, you should have seen a cable that connects to the port on the interior assembly. This cable needs to be properly connected for the lock to work electronically.
If the keypad isn’t responding, the cable might not be connected properly. Remove the battery cover to access the cable. Then connect it tightly to the port.
Complete the Bolt Direction Determination
After installing your Revolo Smart Lock, you’ll need to teach the lock the orientation of your door (left or right-handed swing) — by completing the bolt direction determination. If you don’t do this, your lock may not work electronically, especially when you want to lock/unlock it through the keypad.
If the keypad isn’t responding, chances are the bolt direction determination is incomplete. To complete your Revolo Smart Lock bolt direction determination, reset the lock.
Here’s how to do that:
- On the interior assembly of the lock, turn the knob to the unlocked position.
- Remove the battery cover to locate the reset button. Next, get a paperclip or pin.
- Now, press and hold the reset button with the paperclip or pin. Keep holding the reset button.
- While still holding the reset button, remove one battery and put it back in.
- Continue holding the reset button until you hear a beep. Once the lock beeps, the reset is complete.
The bolt direction determination is now complete. Try to operate the lock again to see if it works.
Note that you’ll have to reprogram the lock after the reset—change the default Programming Code and add new User Codes.
Unable to Lock or Unlock the Lock through the Keypad: How to Fix
First off, check that your User Code is correct. You need to enter a valid User Code to unlock the lock.
More so, if your Revolo Smart Lock won’t lock/unlock via the keypad, the batteries might be getting low. Replace the batteries to fix the problem.
Another reason for this problem is that you didn’t complete the bolt direction determination after installation. You can complete the bolt direction determination by resetting a lock. See how to reset your Revolo Smart Lock above.
Unable to Add a New User Code or Change Master Code: How to Fix
If you’re having issues adding new User Codes to your Revolo Smart Lock, here are some reasons behind this and how to troubleshoot:
Your Master Code is incorrect. You’ll need to enter the correct Master Code to put the lock in programming mode. Otherwise, you can add a new User Code. If you’ve lost your Programming Code, reset the lock and reprogram it with the default Master Code (12345678).
More so, make sure to complete the programming process in 10 seconds. If not, the unit will time out—hence, an unsuccessful attempt.
Another reason you’re unable to add a new User Code is that the capacity is full. So, you may need to remove an existing User Code before you add a new one.
And if you’re unable to change the Master Code, perform a factory reset on the lock. Then use the default Master Code to reprogram the lock (set a new Master Code add Users Codes, etc.
As mentioned earlier, replacing the batteries in your Revolo Smart Lock is a go-to fix if the lock malfunctions.
However, you might need to try other fixes, such as connecting the cable to the port firmly, completing the bolt direction determination, and performing a factory reset.
You may also like to see how to program/troubleshoot Tru-Bolt Electronic Lock and Defiant Electronic Deadbolt.