So the Schlage Home app on your phone isn’t working, and you’re not sure how to go about it? This post contains some tips to help you resolve the issue. Let’s get started.
First off, your Schlage Home app might not be working because your Wi-Fi is malfunctioning or your router is operating on an unsupported Wi-Fi band.
More so, the app may not work properly if you’re using an outdated version or your Schlage Lock firmware is outdated.
With that in mind, let’s look at what you can do to get your Schlage Home app working properly.
Schlage Home App Not Working: Try These Troubleshooting Steps
1. Reboot Your Phone
If the Schlage Home app on your phone suddenly stops working, start your troubleshooting by rebooting the phone.
Before you reboot your phone, force close the Schlage app on your phone. Then turn your phone off and on—to reboot it.
Next, open the Schlage app and check if it works. Still not working? Continue to the next step.
2. Check Your Wi-Fi Connection
Sometimes, the issue isn’t with the app but your Wi-Fi connection. So, if you’re still having issues with the Schlage Home app, check if your Wi-Fi is working.
You can test your Wi-Fi by trying to open some web pages or using other apps on your phone. If you can use other apps on your phone, your Wi-Fi isn’t the culprit. But if not, try troubleshooting your router by rebooting it. You can reboot your router by unplugging it from the power source and plugging it back in.
If your router is now working properly, but your Schlage app is still malfunctioning, continue to the next step.
3. Check Your Wi-Fi Band
Some Schlage lock models, such as the Schlage Encode, do not work with the 5GHz Wi-Fi band. If your router is operating on this frequency, the lock may lose connection to the router, so you can’t operate it via the Schlage Home app.
So, another troubleshooting step to try if your Schlage Home app isn’t working is to check that your router is operating on the 2.4GHz band. Most Schlage Lock models (that connect to Wi-Fi) support this band.
You can switch Wi-Fi bands through your router’s admin page. Refer to your router’s user manual for guidelines.
4. Delete and Reinstall the App
Your Schlage Home app may not be working because it contains some bugs or you’re using an outdated version.
So, if your Schlage app still malfunctions, another troubleshooting step to try is deleting and reinstalling the app.
To delete the app, locate the app’s icon on your phone. Then place your finger on the app and swipe it up, then delete.
Next, go to your app store and install the app.
Deleting and reinstalling the app also ensures you have the current version.
If the app is still not working after deleting and reinstalling it, continue to the next step.
5. Update Your Schlage Lock(s) Firmware
Your Schlage Home app may also malfunction if your lock’s firmware is outdated. So, if the app still malfunctions after trying the above fixes, check and update your Schlage Lock firmware.
You can update the firmware for your lock within the app.
6. Reset Your Lock
If the app still doesn’t work after applying all the fixes above, try resetting your Schlage Lock. Then set it up again in the app to see if it works.
Note that resetting your lock will remove all your existing settings, including User Codes and integration with the app. More so, ensure you have the default Programming Code to hand before resetting your lock. You can find the default to Code on the user manual that came with the lock and on the back of the keypad assembly (requires removing the lock from the door).
So that’s how to troubleshoot your Schlage Home app—if it suddenly stops working.
However, if the app still malfunctions after applying all the fixes here, the issue may be from Schlage servers. You may just have to wait for some time and try again or contact Schlage Customer Support.