Schlage Encode Not Connecting to Wi-Fi: How to Fix

ByNelson Morgan Last Updated on: Troubleshooting

If you’re on this page, my guess is you’re not able to connect your Schlage Encode Smart Lock to your home Wi-Fi network. If that guess was correct, then you want to keep reading as this post contains valuable information for you.

In the next few paragraphs, I’m going to walk you through troubleshooting steps that can help you resolve Wi-Fi connection issues with your Schlage Encode. Let’s begin!

Schlage Encode Not Connecting to Wi-Fi

In short, here’s what to do if your Schlage Encode won’t connect to Wi-Fi:

  • Check that your Wi-Fi network is set to the 2.4GHz band.
  • Ensure your Wi-Fi network is password protected.
  • Manually enter your Wi-Fi network in the app if your network is hidden.
  • Restore factory default settings on the lock and router to fix any bug.

So that’s a quick way to go about the Wi-Fi connection issue with Schlage Encode. If that wasn’t clear enough to help you fix the problem, read on for more troubleshooting details.

Schlage Encode Not Connecting to Wi-Fi: Try These Troubleshooting Tips

1. Power Cycle Your Router

If you’re having issues getting your Schlage Encode to connect to Wi-Fi, your Wi-Fi might be the culprit. So, start your troubleshooting by power cycling your router to see it solves the problem.

To power cycle your router, unplug it from its power outlet. Then wait 20-30 seconds and plug it back in.

More so, ensure your phone (where the Schlage app is installed) is connected to the same Wi-Fi network you’re trying to connect the lock to.

If your Schlage Encode Deadbolt doesn’t connect to Wi-Fi after this, continue to the next step.

2. Check Your Wi-Fi Network Band

If you’re currently connected to a 5GHz Wi-Fi network band, you’ll surely have problems connecting your Schlage Encode to Wi-Fi as it doesn’t support a 5GHz Wi-Fi network but 2.5GHz. So, if you’re having Wi-Fi connection problems, it’s safe to suspect that you’re connected to the wrong network.

Check whether you’re connected to a 5GHz Wi-Fi network and switch to 2.4GHz. To find out what Wi-Fi network you’re using, open your smartphone’s Wi-Fi settings and then check to see if you’re connected to a network that the name ends with “5GHz”. If so, switch to another Wi-Fi network—the one with no designation following its name should be the 2.4Hz network. The standard 2.4GHz Wi-Fi network has no designation at the end of its name, but if you see 2.4GHz and 5GHz, be sure to connect to 2.4GHz.

So that’s it. Ensure you’re connected to a 2.4GHz network as Schlage Encode doesn’t support a 5GHz network.

3. Improve Your Wi-Fi Signal Strength

Weak Wi-Fi signal strength can also impede Schlage Encode connection to Wi-Fi. Check your Schlage Home App Wi-Fi settings to see if the signal strength is strong or low.

If low, then try to position your router closer to the lock to improve signal strength. You may also consider using a Wi-Fi extender to improve your home Wi-Fi signal strength.

If your router is faulty, reset it if needed or upgrade it.

4. Ensure Your Network is Password-Protected

If your home Wi-Fi network is not password protected, the Schlage Home app may not list it let alone connect to it. So, ensure your Wi-Fi network is password protected—you can set this on your router. Also, make sure you enter your correct Wi-Fi password during the connection process as an incorrect password will result in connection failure.

5. Manually Enter Your Wi-Fi Password

If your home Wi-Fi network is password protected but still can’t find it in the Schlage Home app, chances are your network is hidden. In this case, manually enter your Wi-Fi information in the app, including your password, and then try to connect again.

6. Replace the Batteries in Your Lock

Your Schlage Encode Wi-Fi Deadbolt is battery-powered, and some features may stop working when the batteries are low.

If you’ve tried other troubleshooting tips but unsuccessful, replace the batteries and try to connect the lock to Wi-Fi again. Make sure not to use lithium batteries in your Schlage Encode but alkaline batteries.

If the problem persists after replacing the batteries, continue to the next step.

7. Update Your App

If the app you’re using to manage your Schlage lock is outdated, it might cause some malfunctions, such as connectivity issues.

If you’re using the Schlage Home app to control your lock, check your app store to see if the app needs to be updated and get it updated. You should also do the same if you’re using a third party app to operate the lock.

8. Restore Factory Settings

If the problem persists after the above steps, then performing a factory reset on your lock is your best bet. For the most part, performing a factory reset will fix several issues you’re having with your Schlage Encode, including Wi-Fi connection problems. But keep in mind that resetting your lock will erase all User Codes and other custom settings. So, be sure you can find the default Programming Code to reprogram your lock.

That said, here’s how to factory reset your Schlage Encode Wi-Fi Deadbolt:

  1. Remove the battery cover to locate the Reset button (a black circle button located to the right of the thumb turn).
  2. Press and hold the Reset button. The lock will flash red.
  3. Continue holding the Reset button until the red flashes stop.
  4. If you see a solid blue light afterward, it means the factory default reset is complete. The entire process may take up to 10 seconds.

So that’s all about resetting your Schlage Encode Wi-Fi Deadbolt and it should fix the Wi-Fi connection problem.

And now that your lock is reset, you’ll need to change your default Programming Code and delete the default User Codes to ensure security.

Check the inside part of your lock for the default Programming Code and User Codes. The codes are printed on a label.

If you’re not sure how to change the default Programming Code and User Codes, go here for all programming instructions.

You may also like to see how to troubleshoot Brinks and Honeywell Electronic Deadbolts.

Wrapping Up

Connecting Schlage Encode to the Schlage Home app via Wi-Fi is usually a seamless process. However, you may sometimes encounter problems due to unsupported Wi-Fi network band, weak network signal strength, incorrect passwords, etc.

But as you can see from the above, you can fix the problem yourself by making sure you’re connected to a 2.4GHz Wi-Fi network band. Also, ensure you’re using your correct Wi-Fi password, improve network signal strength if needed, and restore factory settings to fix any bug obstructing the connection.

So there it is! Hope this article was helpful, and you could fix your Schlage Encode Wi-Fi connection problems.