Blink Sync Module Offline: How to Troubleshoot
Your Blink Sync Module may sometimes show offline in the Blink app. This usually happens because your Wi-Fi is unstable or something like that—and this issue may be resolved in a few minutes without you doing anything.
However, if you see the offline notification in the app after a few minutes, you might have to resolve the issue yourself. Keep reading to see how to go about this.
If your Blink Sync Module is offline, you can bring it back online by power cycling your router and the Sync Module.
If this doesn’t help, or you’re looking for more details to resolve the problem, keep reading.
Tips to Fix Blink Sync Module Offline Issues
So here are some tips to get your Blink Sync Module back online:
1. Reboot Your Router
Interruptions on your Wi-Fi might cause your Blink Sync Module to disconnect, hence show offline in the app. If your Blink Sync Module is offline and doesn’t reconnect by itself after a few minutes, reboot your router to refresh the connection.
If your router comes with a power button, turn it off and on to reboot it. If your router doesn’t have a power button, you can reboot it by unplugging it from the power source. Then wait 20-30 seconds and plug it back in.
Your Blink Sync Module should reconnect and come back online after this. But if not, continue to the next step.
2. Power Cycle Your Sync Module
If your Sync Module doesn’t come back online after rebooting your router, the device itself might be the culprit. Try power cycling it to see if it works.
You can power cycle your Blink Sync Module by unplugging the power cord (the power cord is on the back of the unit). Then wait 10-20 seconds and plug the power cord back in.
The Sync Module will reboot and reconnect to your Wi-Fi (indicated by a solid green and blue light). The rebooting and reconnection may take up to 45 seconds.
Now return to the Blink app to see if the device is back online.
However, if your Sync Module doesn’t display a solid green and blue light (after rebooting it) but a blinking green and blue light, your Wi-Fi signal strength might be weak.
Check whether your router is too far from your Sync Module. If so, try bringing it closer (at least 30ft closer).
Your Sync Module requires at least 3 bars of the Wi-Fi signal strength to maintain a stable connection. You should see the signal strength on the Sync Module status screen. If the bars are below 3, bring your router closer.
If this checks out, and your Sync Module is still offline, try the next step.
3. Check Your Wi-Fi Band
If your Blink Sync Module keeps disconnecting and reconnecting, your router might be changing Wi-Fi bands automatically. Also, if the device remains offline and won’t reconnect to your Wi-Fi, your router might be operating on the 5GHz Wi-Fi network.
Blink Sync Module doesn’t currently support the 5GHz Wi-Fi band. And if your router is changing bands automatically, the Sync Module will disconnect when the router switches to 5GHz Wi-Fi.
You can fix this problem by setting your router to operate on the 2.4GHz band only. Changing the Wi-Fi band on your router will vary depending on the model/brand of router you own. Refer to your router’s user manual for guidelines.
4. Check that Your Internet is Working
Poor internet connection could also be the reason your Blink Sync Module is offline or keeps disconnecting and reconnecting.
If your Sync Module still falls offline, connect your phone or computer to the same network. Then try to browse the internet on any of these devices. If webpages are not opening or opening slowly, your internet might be the culprit. Contact your ISP and report the issue.
But if you can browse the internet on those devices, your internet might not be the cause. Try the next step.
5. Update Your Blink App
Another fix to try if your Sync Module still falls offline is to check whether your Blink app needs to be updated. If so, update it to see if it solves the problem.
If you’re using an android device, you can update your Blink app on the Google Play Store. And for iOS users, go to your App Store and update your Blink App.
6. Reset Your Sync Module
If the problem persists after applying all the fixes above, reset the Sync Module. This usually helps to fix incorrect settings or internal glitches obstructing the connection.
To reset your Sync Module, check the back of the device to find the reset button. Then use a thin object (paperclip or needle) to press the button for about 5 seconds.
Next, you’ll see a red flash on the device, followed by a blinking blue light and a solid green light. This shows the Sync Module is reset and ready to pair.
Now, you can reconfigure your Sync Module and bring it back online.
Note that you’ll have to start all over again to set up your Sync Module—as you did when you just purchased it.
As mentioned earlier, you can get your Sync Module back online by rebooting your router and the device itself.
If the problem persists, check the Wi-Fi signal strength bar on the Sync Module status screen; if it’s below 3 bars, try to bring the router and Sync Module closer to boost the signal strength. This should resolve the problem.
I have added other handy tips to try if the problem persists after doing the above.
More so, you can tap the offline notification banner on the Blink app. This will take you to the Sync Module offline screen, then follow the on-screen instructions to fix the problem.
You may also like to see how to troubleshoot Blink Camera Wi-Fi connection issues and the Ring Doorbell.