Wondering why your Ring doorbell keeps losing Wi-Fi connection? Keep reading!
In this post, we explain the common reasons behind this problem and what you can do to fix it. Let’s get right into it.
Here are some reasons your Ring doorbell keeps losing Wi-Fi connection:
- You are using an outdated version of the Ring app.
- Your Ring Doorbell’s firmware version is outdated.
- Issues with your router’s plug.
- Other Wi-Fi devices are interfering with your Wi-Fi connection
- Weak Wi-Fi signal strength.
- The battery in your Ring doorbell is low.
- Your Ring doorbell’s voltage is low.
Now, let’s look at some troubleshooting tips for these issues.
Ring Doorbell Keeps Losing Wi-Fi Connection: Try These Troubleshooting Tips
1. Change Your Wi-Fi Network Band
Ring doorbells are compatible with the 2.4GHz and 5GHz Wi-Fi network bands. As you probably know, the 5GHz network is faster but doesn’t maintain a stable connection as the 2.4GHz network.
So, if your Ring doorbell keeps disconnecting, you may need to switch your Wi-Fi band to resolve the problem.
Check your router to see the active network band. If it is operating on the 5GHz network, change it to 2.4GHz. You can do this via your router’s admin page. Refer to your user manual for specific instructions if you’re not sure how to do that.
More so, ensure you disable the auto-switch on your router. Auto-switch allows your router to automatically switch network bands and this may cause some connectivity issues.
2. Update Your Ring App
Using an outdated version of the Ring app is another likely cause of Wi-Fi connection issues with your Ring doorbell. So, if the problem persists after applying the first fix above, check and update your Ring app.
To update the Ring app on your phone/tablet, follow the steps below:
- Open the Google Play or Apple App Store on your mobile device and enter ‘Ring app” in the search bar.
- The Ring app will be at the top of the search results. Click on it to continue.
- The system will now direct you to the Ring app page. If you aren’t using the latest version of the app, you’ll see an Update button at the top of the page.
- Tap the Update button to update the app.
If your Ring doorbell still loses connection, proceed to the next step.
3. Check Whether Your Ring Doorbell’s Firmware is Up to Date
Your Ring Doorbell may keep disconnecting from Wi-Fi because the device firmware version is out of date.
Like your Ring app, using an outdated version of the Ring doorbell’s firmware may cause some malfunctions. So, you’ll need to check and ensure your Ring doorbell’s firmware is up to date.
Here’s how to check whether your Ring doorbell’s firmware version requires an update or not:
- Open the Ring app on your phone.
- Then click on the Menu icon (3 horizontal lines) at the upper left-hand corner of the screen.
- All the Ring devices you own should appear now. Select Ring Doorbell.
- Next, tap Device Health.
- Scroll through the device details until you find Firmware.
- If you see the message ‘Up to date’ under Firmware, your firmware is updated.
- If your firmware version is outdated, you’ll see a number under Firmware.
So if your Ring doorbell’s firmware is outdated, that might be the cause of the connectivity problem.
Ring firmware versions often update automatically. If your Ring doorbell’s firmware isn’t updated, wait for some time—it’ll update on its own when the next activity occurs (rings, detection motion, etc.).
4. Check that Your Router is working Properly
Your router’s plug may suddenly loosen from the power outlet. If this happens, your Ring doorbell may keep disconnecting from Wi-Fi.
So, if your Ring doorbell keeps disconnecting from Wi-Fi, check that your router’s plug is correctly inserted into the wall outlet. Insert the plug correctly if the plug has loosened. You should also confirm that all the lights on the router are green.
More so, unplug your router from its power source and plug it back in. This should refresh your connection and possibly fix the connection problem.
If all seems well with the router, the problem might not be with the router itself. Continue to the next step.
5. Move Your Router Away from Other Wi-Fi Devices
If there are other electronic devices apart from your Ring doorbell that require Wi-Fi, they might interfere with your doorbell’s connection. As a result, your Ring doorbell may keep losing its Wi-Fi connection.
Many of these devices are larger than your doorbell, so network interference is more likely to occur when your router is near them. When many devices compete for a Wi-Fi connection with the same router, the larger devices may win the battle.
So, if you have other devices closer to your router, try to move them away from your Wi-Fi.
If your Ring doorbell still loses connection after this, continue to the next step.
6. Bring Your Router Closer to Your Ring Doorbell
Weak Wi-Fi signals can also cause Wi-Fi connection problems. So, if your Ring doorbell still loses connection, try moving your router closer to your Ring doorbell to strengthen the Wi-Fi signals.
You should place the router and your Ring doorbell within 30 feet of each other.
7. Recharge Your Ring Doorbell’s Battery (optional)
Is your Ring doorbell battery-powered? Then the doorbell may disconnect from Wi-Fi because the device’s battery is low.
So, if your Ring doorbell disconnects from Wi-Fi, check whether the battery is low.
You can check your Ring doorbell’s battery level by taking the following steps:
- Click on the Menu icon in the Home Screen of Your Ring app. Then select Devices.
- On the Devices menu, scroll down to the Ring Doorbell option. You’ll see a low battery symbol next to the Ring Doorbell option.
If you’ve confirmed that your Ring doorbell battery is low, recharge it to reconnect the device to Wi-Fi.
Here’s how to charge your Ring Doorbell:
- Unscrew the bolt at the base of your Ring doorbell. Then slide the faceplate up.
- Next, move the faceplate away from the wall.
- Press the release tab on the Ring doorbell to remove the battery pack.
- Insert the Ring doorbell’s micro-USB cable into the charging point on the battery pack.
- Then connect the other end of the micro-USB cable into a charger.
- Now, wait until the battery is charged to its full capacity.
- Once the battery is fully charged, the status light will illuminate solid green. Now replace the battery pack.
8. Upgrade Your Transformer
Your Ring doorbell requires a minimum of 16VAC to function properly. If the voltage in the Ring doorbell is less than 16VAC, the device might disconnect from your Wi-Fi.
When your Ring doorbell receives low voltage, it is often because its transformer isn’t supplying sufficient power. So, if you want your Ring doorbell to receive adequate voltage, upgrade your transformer.
Before you upgrade your transformer, you may want to confirm that the voltage in your Ring doorbell is less than 16VAC. To measure the amount of voltage in your Ring doorbell, you’ll need a multimeter.
Take the following steps to measure the voltage in your Ring Doorbell:
- Disconnect your doorbell from the wall, leaving its wires.
- Move the knob on the multimeter to AC.
- Now, fix the two probes on the multimeter to your doorbell wires.
- Finally, check the multimeter’s screen to read your Ring doorbell’s current voltage level.
Once you’ve confirmed that the voltage level in your Ring Doorbell is less than 16VAC, you can upgrade your transformer.
9. Wait for Your Ring Doorbell to Reconnect to Wi-Fi
Your Ring doorbell requires a constant power supply to work properly. So, if you suddenly lose power in your home, the doorbell may disconnect from Wi-Fi.
Did your Ring doorbell suddenly go offline after the power in your home went out? Then wait for it to reconnect to Wi-Fi. The Ring doorbell should connect back to your Wi-Fi network within some minutes after you regain power in your home.
10. Contact Your ISP (Internet Service Provider)
If your Ring Doorbell keeps losing its Wi-Fi connection after trying other fixes above, your Internet Service Provider may be conducting an unscheduled maintenance check on their service.
Check with your ISP if they are running a service check. If so, you might just have to wait for some time and check back—to see if the problem is resolved.
So that’s how to troubleshoot Wi-Fi connection issues with your Ring doorbell.
To recap, if your Ring doorbell keeps losing Wi-Fi connection, check that your Wi-Fi network is operating on the 2.4GHz Wi-Fi band. More so, ensure that your Ring app and the Ring doorbell’s firmware are up to date—this should fix the connection problem.
However, if the issue persists, try other troubleshooting tips here or contact Ring Customer Support for help.