Disney Plus Sound Not Working on Firestick [How to Fix]

The animal noises, fairy voices, and original soundtracks in Disney Plus movies are all a part of the viewing experience. Watching these movies without these sounds will feel like a festival of nightmares.

You don’t want to keep enduring that. In this post, you’ll learn how to fix the Disney Plus sound on your Fire Stick.

If your Disney Plus Sound isn’t working on your Firestick, increase the volume on your Firestick and inspect your USB cables. Then, ensure that the Disney Plus server is functional. You can also try updating your Disney Plus cache and factory resetting your Firestick TV to fix the issue.

Keep reading for details on how to apply these troubleshooting tips.

Table of Contents

How to Fix Disney Plus Sound Not Working on Firestick

Increase the Volume on Your TV and Firestick

One common reason why your Disney Plus sound isn’t working is because the volume on your TV or Firestick is too low.

The original audio in most Disney Plus movies is quiet. So, if your TV or Firestick volume is also low, you might not hear anything while watching your Disney Plus video. Even if one of the devices is at its loudest volume, you still won’t get any sound.

Check the volume level on your TV and Firestick. If the volume on one of the devices is low, increase it until the audio from the Disney Plus video improves.

If the audio from your Disney video is still poor after you’ve raised your volume to the highest levels, continue to the next tip.

Reboot Your Firestick

As your Firestick gets older, it may develop minor functional errors. These errors often affect its connection to apps and other devices. Due to this poor connection, your Firestick may fail to process the audio from your Disney Plus videos correctly.

The fastest way to remove the minor functional errors in your Firestick is to reboot the device.

Here’s how to reboot your Firestick:

Tap on the Settings menu at the top of the screen.
Select Device or My Fire TV.
Tap Restart.

Your Firestick will reboot within a few seconds. When the device comes back on, open up your Disney Plus app and try streaming a video. If the audio doesn’t work, read the next tip.

Replace Your HDMI Cable

A faulty HDMI cable can also prevent your Disney Plus sound from working on the Firestick. The HDMI cable is the USB cord that connects your Firestick to your TV.

As you already know, your TV and Firestick device need to have a stable connection for you to stream videos easily. Your HDMI cable facilitates the connection between both devices.

As such, any malfunction in the HDMI cable will affect your streaming experience. For instance, your videos might load slowly, or in this case, you won’t get any audio while the videos are playing.

To fix this issue, you might need to replace your HDMI cable.

But first, you should confirm that the HDMI cable is faulty. You can do this by studying the cable for broken insulation or bent wiring. If you notice any dents in the HDMI cable, replace it with a new cord.

Ensure that the Disney Plus Server is Working Properly

Although the Disney Plus servers are robust and reliable, they still break down occasionally. If someone hacks into the system, or a coding bug appears on the server, the server may begin to malfunction.

Common symptoms of a problematic server are loading issues and poor sound quality.

If your Disney Plus server is faulty, the only thing you can do is wait until Disney’s developers resolve the problem. That said, you may want to ascertain that the server is malfunctioning before deciding to wait.

Here’s how to check if your Disney Plus server is down:

Open the browser on your phone and go to Google.
Enter ‘Is Disney Plus Down?‘ into the search engine.
Search for the link to Disney Plus Down detector in the search results.
You’ll see a page full of data and a graph of spikes.
If the spikes are tall, the server is most likely faulty.

If you suspect that your Disney Plus server is malfunctioning after studying the spikes on the graph, you’ll know that waiting is the right decision. However, if the server seems to be working fine, you’ll have to move on to the next tip.

Clear Your Disney Plus App Cache

If your Disney Plus app cache is full, the videos on the app may fail to produce any sounds.

An overloaded cache makes the app vulnerable to functional bugs. These bugs reduce the performance of the app, thus causing it to present your videos with low sound quality.

You can solve this problem by clearing the Disney Plus app cache.

Follow these steps to clear the cache on your Disney Plus app:

Press Home on your Firestick remote.
Tap Settings on the menu at the top of your TV screen.
Then, choose Applications.
Next, click on Manage Installed Applications.
Scroll through the list to find Disney Plus.
Then select the app.
A list of options will appear.
Tap Clear Cache.
Then click on Clear Data.
Wait for some seconds for the system to finish clearing the cache.

Now, check if your Disney Plus sound is working on your Firestick. If the audio is still bad, move on to the next tip.

Update Your Disney Plus App

If you still can’t hear a thing from your videos after clearing the app cache, the bugs might still be on the app. As such, you’ll need to apply a more effective method to remove these bugs.

One method that works better than clearing the app cache is to update the Disney Plus app. This is because Disney usually includes bug fixes in its app updates. The bug fixes in the updated Disney Plus app should eliminate all the bugs.

Take these steps to update your Disney Plus App on your TV:

Make sure your Firestick is turned on.
Go to Home.
Then, tap Apps on the menu at the top of the screen.
Search for Disney Plus on the app list.
When you find the Disney Plus app, scroll to the app, but don’t select it.
Instead, press the button with three horizontal lines on your Firestick remote.
A menu will appear on the right side of your screen.
Tap More Info on the menu.
Locate the Update option on the list.
Tap on the option to install the new app version.

If your Disney Sound still doesn’t work on Firestick, continue to the next step.

Upgrade your Firestick to its Latest Firmware Version

The Disney Plus app isn’t the only likely culprit behind the bad audio on your Disney movies. Sometimes, your Disney Plus sound may not work because your Firestick firmware is outdated.

Using outdated firmware on your Firestick can cause technical issues in the device. Some of these issues are data connection errors and a failure to process audio properly.

You’ll need to update your Firestick to fix this issue. Usually, the Firestick automatically downloads and installs firmware updates. But the automatic update might have failed due to network issues.

In that case, you’ll have to update the Firestick manually.

Take the following steps to manually update your Firestick:

Tap the Home button on your Firestick remote to move to the Home screen.
Click on Settings at the top of your screen.
A list of options will appear.
Search for My Fire TV or Device on this list.
Then, tap About on the menu that pops up.
Next, click on Install Update or Check for Updates.
The update should begin now.

After you’ve updated your Firestick device, test the Disney Plus sound on your Firestick. If the audio still isn’t working, move on to the next step.

Factory Reset Your Firestick

Sometimes, simple troubleshooting tips like clearing your app cache and updating your Firestick might fail to find the sound issues in your Disney Plus app. As such, you’ll have to factory reset the Firestick.

A factory reset will eliminate all bugs, corrupted files, and underlying issues in your Firestick. Please note that this solution will also remove the apps and settings you’ve added to this system. That’s why you should only factory reset your Firestick as a last resort.

The following guide will help you factory reset your Firestick:

Tap the Home button on your Firestick remote to go to the home screen.
Next, tap Settings at the top of your screen.
Select Device or My Fire TV.
A new menu will appear.
Click on Reset to Factory Defaults.
Now, the system will ask if you want to factory reset the device.
Tap Reset to confirm the factory reset.
The factory reset should be complete in a few steps.

Now, re-download Disney Plus and other apps on the device. Then, open your Disney Plus app and play a video.

You should be able to hear the audio on your Disney Plus video properly now.

Wrapping Up

Your Disney Plus sound should resume working on your Firestick after you’ve tried all the tips. However, if all the tips here don’t fix the Disney Plus sound, contact Firestick Support.