Watching a Disney Plus movie without the audio ruins the experience. You can’t hear what anyone is saying, and you also miss out on the special effects, soundtracks, and animal noises. You don’t want to experience all these difficulties.
In this post, I’ll walk you through the steps to fix Disney Plus Sound on your LG TV. Let’s get started.
If your Disney Plus sound is not working on your LG TV, a quick way to resolve this issue is to increase the TV’s volume and change the audio settings. Also, restarting your TV and Disney Plus app may also fix the issue.
For details on how to apply these tips, keep reading.
How to Fix Disney Plus Not Working on LG TV
Increase Your TV’s Volume
The first thing you should check when your Disney Plus audio isn’t working is your TV’s volume. Although you probably started with a high volume, you might have mistakenly decreased the volume while fiddling with the remote.
Besides, Disney often lowers the audio quality in its movies low to fit with the entire scenery of the film. So, if your TV’s volume isn’t loud enough, you won’t be able to hear any sounds while watching your Disney videos.
Start by playing a video on the app. Then, press the Volume button on your TV until the audio from your Disney movie is loud enough.
If the video remains mute after you’ve increased your TV’s volume, move on to the next step.
Change the Sound Mode on Your LG TV
The default sound mode on your LG TV isn’t suitable for viewing Disney Plus movies. So, if you use this setting to watch your Disney Plus movies, the sound quality might be bad.
LG TV sets its sound mode to Standard by default. Unfortunately, the Standard setting is only suitable for news broadcasts — not movies.
To get the best audio on your LG TV while watching Disney Plus movies, you’ll have to switch your sound mode from Standard to Cinema.
Here’s how to do that:
- Press the Settings button on your LG TV remote.
- You’ll see a list with several options.
- Scroll to Sound and tap on it.
- Then, click on Select Mode.
- Finally, move the cursor to Cinema and tap on it.
Now, go back to the home screen and open the Disney Plus app. Then, tap on a video to play it.
Your Disney Plus sound should be working now. However, if the audio quality is still poor, try the next tip.
Install Your External Audio System Properly
Is your LG TV connected to external speakers? Then, you’ll need to ensure you’ve installed the speakers correctly.
If the connection between your external speakers and LG TV is loose or broken, the speakers may release a reduced audio quality in your Disney movie.
You can solve this problem by fixing the setup problems on your external speakers. Study the HDMI cable linking both devices for broken wiring. If you suspect that the cable is faulty, replace it.
Once you’re sure that you’ve set up the speakers properly, check if the Disney Plus sound is working.
If it still isn’t functioning, continue to the next tip.
Reboot Your TV
Another reason why you may not hear any sounds from your Disney Plus video is because the LG TV is malfunctioning. This might affect the quality of audio your TV releases from the Disney Plus video.
You can fix this issue quickly by rebooting your TV.
Follow these steps to reboot your TV:
- Unplug the TV from its power supply.
- Wait 30 seconds.
- Then plug the TV back into the power outlet.
If your Disney Plus sound doesn’t work after you’ve rebooted the TV.
Restart Your Disney Plus App
Sometimes, the Disney Plus app runs into an error while loading a video. Even if the app loads the video successfully, the functional error may alter some other aspects of the video, such as its resolution or sound quality.
The fastest way to solve this problem is to restart the app. Restarting the app should fix the functional errors on it.
Close the app and wait for ten seconds before launching the app again. Then, play a video and check if the audio is working.
If your Disney Plus video remains mute, move on to the next tip.
Update Your Disney Plus App
If your Disney Plus sound doesn’t work after you’ve restarted the Disney Plus app, the functional error might still be on the app. In that case, you’ll need to update your Disney Plus app to remove it.
Here’s how to update your Disney Plus app on your LG TV:
- Tap the Home button on your LG TV remote.
- Select LG content store.
- Then choose Apps.
- Click on the Disney Plus app.
- If there is an updated version, you’ll see an Update button.
- Tap the button to update your Disney Plus app.
Is the Disney Plus Audio working now? If not, continue to the next step.
Update Your LG TV Firmware
When last did you update your LG TV? If you’ve never updated the TV, it could be the reason why your Disney Plus sound isn’t working.
The LG TV has firmware that protects the system and optimizes its performance. Over time, the firmware loses its strength, thus making it vulnerable to bugs. These bugs often cause severe problems in the TV, such as ruining its audio settings.
The only solution to this problem is to update the TV’s firmware.
Use the guide below to update your LG TV firmware:
- Connect your LG TV to the internet.
- Press the Home button on your remote.
- Tap on the Settings icon at the top right corner of the screen.
- Then, select All Settings.
- Click on Support.
- Choose Software Update.
- Tap on Check for Updates.
- If an update is available, you’ll see the Update or Download and Install button on the screen.
- The update will begin now.
Once the update is complete, return to the Home screen and open the Disney Plus app. Then, try playing a video on the app.
Your Disney Plus sound should be working now.
If you apply the tips in this article correctly, Your Disney Plus audio should resume working on your LG TV. However, if none of the solutions fixes the problem, contact Disney Plus customer support. You can also reach out to LG TV to get extra assistance.