Disney Plus Sound Not Working on Samsung TV [Quick Fix]

Are you having problems with your Disney Plus sound on your Samsung TV? Then, you’ve come to the right place. In this article, you’ll learn how to fix the bad audio on your Disney Plus app, so you can enjoy watching your favorite Disney videos on your smart TV.


If your Disney Plus Sound is not working on your Samsung TV, a quick way to resolve the issue is to increase the volume on your TV. Then, reboot the TV and clear the Disney Plus app cache. You can also try updating the Disney app to fix the issue.

Keep reading to learn how to apply these tips.

How to ‘Fix Disney Plus Sound Not Working on Samsung TV’

Raise Your TV’s Volume

Before you try any other troubleshooting tips, you should confirm that you’ve turned up the TV’s volume. You never know, you may have reduced the volume mistakenly while tapping the buttons on your remote.

First, play your desired video on the Disney Plus app. Then, press the Volume button on your TV’s remote until you can hear the audio from the movie properly. If the sound is still bad after you’ve increased the volume on your TV, move on to the next tip.

Power Cycle Your Samsung TV

Sometimes, the Samsung TV runs into a functional error while you’re using it. This error may affect the ability of the TV to process audio from your Disney Plus video. As such, you won’t hear any sound when you play your Disney Plus movie.

Luckily, you can fix this issue by power cycling your TV.

Here’s how to do that:

  • Unplug your TV from its power source.
  • Wait 10 seconds. Then plug the TV back into its power supply.

Now, open the Disney Plus app and play a video. If the audio doesn’t work, try the next tip.

Restart Your Disney Plus App

Like the Samsung TV, your Disney Plus app can encounter errors. When this happens, some of the app’s functionalities may stop working. Such features include its video resolution and its audio.

The fastest way to resolve this problem is to restart the Disney Plus app. To restart the app, close it and reboot your Samsung TV. Then, launch the app again.

When you play a video on the Disney Plus app, you should be able to hear the sounds in the video clearly. However, if the video is mute, continue to the next step.

Clear Your App Cache

If you have been using the Disney Plus app for several months, the app’s cache might be full. An overloaded memory often causes the app to malfunction. For instance, the app might fail to play the audio of a video you’re streaming.

To resolve this issue, you’ll need to clear the cache on your Disney Plus app.

Follow the guide below to clear your Disney Plus app cache:

  • Go to the Settings tab on your Samsung TV.
  • Choose Apps.
  • Then, click on the Disney+ app.
  • Finally, scroll to Clear Cache and tap it.

Now, restart your Disney Plus app. Then, check if the sound from the video is better now.

Update Your Samsung TV and Disney Plus App

If your Disney Plus app is outdated, the sound on the app may stop working. Likewise, an outdated Samsung Smart TV might be unable to load sound from the apps on the device.

An outdated TV firmware and app often develop glitches. These glitches may affect their ability to process sounds from your videos. This might be why you can’t hear what anyone is saying in the video.

To fix this problem, you’ll need to update the Disney Plus app and your Samsung TV. The only way to update your Disney Plus app is to upgrade your TV’s firmware. That is how Samsung designs its TVs.

Follow the steps below to update your Samsung TV:

  • Go to Settings.
  • Select Support.
  • Then, scroll to the Software Update option and click on it.
  • You’ll see the latest firmware update here.
  • Tap on the update to install it on your TV.

Once you’ve updated your Samsung TV, all your apps will be automatically upgraded to the latest version.

Open the Disney Plus app now and check if the sound is working. If the audio is still bad, move on to the next step.

Uninstall and Re-install your Disney Plus App

If you still haven’t fixed your Disney Plus sound after you’ve tried all the tips above, chances are your Disney Plus app still contains some bugs. In that case, you’ll need to apply another troubleshooting method to remove them.

One good option is to uninstall and re-install the Disney Plus app. This method is more effective for eliminating glitches than merely updating your app.

Once you’ve removed your buggy, old Disney Plus app, you can download a new app. A new version of the Disney Plus app is less likely to contain bugs because Disney developers improve the quality of the app frequently.

Use the guide below to uninstall and re-install your Disney Plus app from your Samsung TV:

  • Press the Home button on your Samsung TV remote.
  • Select Apps. Then Manage Installed Applications.
  • Select the Disney Plus app.
  • Then click on Delete.
  • Reboot your TV.
  • Then, press Menu on your remote.
  • Enter Disney Plus in the search bar.
  • Click on the Disney Plus app.
  • Finally, tap on Install.
  • The system will install the Disney Plus app.

When you open the Disney Plus app and play a movie, the audio should be loud enough for you to hear. If the video is still mute, continue to the next step.

Factory Reset Your Samsung TV

If your Disney Plus sound remains bad after you’ve uninstalled and re-installed your Disney app, the issue is most likely with your Samsung TV. As such, you’ll have to factory reset the TV.

A factory reset is the most effective way to remove all the functional bugs in your app. Nevertheless, you should note that a factory resetting your Samsung TV will also delete all the settings and apps you’ve added to the TV.

So, you should only factory reset your TV as a last resort.

Take the following steps to factory reset your Samsung TV:

  • Tap the Home button.
  • Select Settings.
  • Then, scroll to General and click on it.
  • Next, tap Reset.
  • The system will ask you to input your PIN.
  • Enter 0000 as your PIN.
  • Now, click on Reset again.
  • Finally, tap Ok to begin the factory reset.

If you don’t find the General option under Settings, tap on Support. Then, choose Self Diagnosis. You should see the Reset Option under the Self-Diagnosis section.

Your Disney Plus sound should be working properly after this.

Wrapping Up

Before troubleshooting your Disney Plus sound, make sure your TV’s volume is turned up. Then, try the other tips in this article.

If the sound remains bad after you’ve applied all these solutions, contact Samsung Customer Support.