In this post, we’ll explore the common causes of Disney Plus sound issues on your Chromecast. You’ll also learn how to fix the problems.
Common issues that prevent Disney Plus sound from working on Chromecast are a low TV volume, an incompatible TV, and an outdated Disney Plus app. The Disney Plus sound may also stop working because of cache issues and firmware errors.
Want to learn how to fix these issues? Then, keep reading.
How to Fix ‘Disney Plus Sound Not Working on Chromecast’
Turn Up Your TV’s Volume
Before you assume that your Disney Plus sound is not working, you should check that your TV volume is high enough.
Disney often makes the audio in its movies low. It does this to match the scenery of the movies. So, if your TV’s volume is not high enough, you won’t hear what the characters in the movie are saying.
Press the Volume button on your TV remote until you can hear the sound from your TV remote clearly. If the sound doesn’t work after you’ve set your TV to the highest volume, continue to the next tip.
Check if Your TV is Compatible with Disney Plus Sound
The Disney Plus app uses surround sound to control its audio. So, if your TV doesn’t support surround sound, your video will be mute.
Study your TV’s manual to determine if the device supports surround sound. If the TV doesn’t work with surround sound, you’ll have to stream Disney Plus on another TV.
But if the TV is compatible with surround sound, yet your Disney Plus audio isn’t working, move on to the next tip.
Change Surround Sound Mode on Chromecast
Disney Plus only works with certain surround modes. As such, you won’t hear any sounds from your Disney Plus video if your Chromecast is set to an unsuitable surround mode.
To fix this issue, you’ll need to change the surround mode on your Chromecast device.
Here’s how to do that:
- Open your Google Home app.
- Tap Chromecast device.
- Then, click on the Settings icon.
- Select Audio.
- Then, tap Surround Mode.
- Choose Stereo Only.
Your Disney Plus sound should be working now. However, if the audio is still bad, try the next tip.
Connect Your Sound Bar to Chromecast Via Bluetooth
Are you using an optic cable to connect your soundbar to Chromecast? Then, that might be the reason why your Disney Plus sound is bad.
Don’t worry, your Disney Plus app isn’t the problem. The Disney Plus app works well with most sound bars.
That said, your soundbar must be properly connected to your Chromecast device to work properly. Otherwise, it may cause audio issues like the one you’re experiencing now.
If you use an optic cable to connect your sound bar to your Chromecast device, the device won’t pair with the soundbar. This is because Chromecast can’t recognize optic cables.
For now, the only proper way to connect your Chromecast to your sound bar is to pair them through Bluetooth.
Once you’ve successfully paired the devices with each other, open your Disney Plus app and play a video. If the video remains mute, continue to the next tip.
Force Stop Your Disney App
Sometimes, the Disney Plus app encounters functional errors while running. These errors may affect the sound settings on the app. As a result, the videos on the app won’t make any sound.
A simple way to fix this issue is to force stop the Disney Plus app. By stopping the operations on the app, this method prevents the error from creating further damage to the app’s functionalities. Without any systems to sabotage, the issue is most likely to disappear.
The following guide will show you how to force-stop your Disney Plus app on Chromecast:
- Tap the Settings tab on your Google Home app.
- If you’re using the built-in Chromecast, select Settings on your Chrome TV.
- Then, click on Apps.
- Choose Disney Plus.
- Now, click on Force Stop.
After force-stopping your Disney Plus app, close it. Then, relaunch the app.
If you still can’t hear anything from your video, try the next tip.
Uninstall and Re-add Your Disney Plus App to Chromecast
Another reason why your Disney Plus sound may fail to work is an outdated app.
As you keep using your Disney Plus app, the app gets overloaded with all the activities on it. This makes the app vulnerable to bugs, thus causing it to misbehave.
You can solve this problem by removing the old Disney app and adding the latest app version to your Chromecast.
Here’s how to do that:
- Tap on the Settings menu on your Chromecast.
- Next, click on the Apps option at the top of the screen.
- Tap See All Apps.
- Navigate to Disney Plus.
- Finally, tap Uninstall to remove the app from the device.
- Now, open your Google Play Store and download the Disney Plus app.
- The app should appear on the TV now.
- Open the app and play a video.
If your Disney Plus sound is still bad after this, continue to the next step.
Delete the Cache on Your Chromecast
If you’ve been using your Chromecast for several months, all your past activities would have left a mountain of cache on the device. This cache can cause severe problems, like an audio issue, in your Chromecast device.
You’ll need to delete the cache on your Chromecast to solve this problem. If the device has no cache, the device will process all your instructions faster. As a result, your audio issue might disappear.
Follow these steps to remove the cache on your Chromecast device:
- Navigate to Settings on your Chromecast device.
- Then, click on the menu.
- Next, choose System.
- Tap Storage.
- Click Internal Shared Storage.
- Tap Cached Data.
- Finally, click on OK.
Is your Disney Plus sound working now? If not, try the next tip.
Update Your Chromecast
Updating your Chromecast is another way to combat the sound issue on the device.
One reason why your Disney sound might be bad is because your Chromecast device isn’t processing the sound early enough. This issue often occurs because of bugs in the device.
Updating your Chromecast firmware will remove the bugs in the device. It will also improve the performance of your Chromecast, so it can load files more quickly.
Take the following steps to update your Chromecast:
- Open your Google Home app.
- Scroll to the Devices tab.
- Search for your Chromecast device.
- Click on the 3-dot icon beside your Chromecast.
- Select Device Settings.
- Again, tap the 3-dot icon at the top of the screen.
- Click on Reboot.
Rebooting your Chromecast will update its firmware automatically.
Factory Reset Your Chromecast
If your Disney Plus sound doesn’t work after you’ve tried all the tips above, you’ll have to factory reset your Chromecast.
The factory reset isn’t a desirable method, as it removes all the settings you’ve added to your Chromecast since you bought it.
But it is the surest way to remove all the issues in the device. This is because it returns the device to its original state, making it as secure as a brand-new device.
To factory reset a USB Chromecast device, press and hold the button on the back until a blinking yellow light appears. Then, keep holding the button until the yellow light turns white.
The factory reset method for a built-in Chromecast is slightly more complicated:
- Tap Profile at the top of your TV screen.
- Click on Settings.
- Tap System.
- Then, choose About.
- Finally, tap Factory Reset.
Your TV will reboot now. When the TV comes back on, your Chromecast device will be restored to factory settings.
You don’t need any technical expertise to fix your bad Disney Plus sound. Once you follow all the tips above, you’ll be able to hear the audio from your Disney movies clearly.