Eufy HomeBase 2 Keeps Going Offline? (How to Troubleshoot)

ByNelson Morgan Troubleshooting

If your Eufy HomeBase 2 is offline, it means the cameras connected to it will lose connection. And you don’t want to keep experiencing this. Sounds like you? Then keep reading.

In this post, we covered the likely causes of offline issues with the Eufy HomeBase 2. We’ll also show you some handy tips to help you fix this issue yourself. Let’s get started.

Eufy HomeBase 2 Keeps Going Offline

First off, here are some reasons your Eufy HomeBase 2 keeps going offline:

  • Loose Ethernet cable/Wi-Fi adapter.
  • Weak Wi-Fi signals/unstable internet.
  • Unsupported Wi-Fi band.
  • Incorrect settings/other internal glitches.

Now, let’s look at what you can do to fix this.

Eufy HomeBase 2 keeps Going Offline: Try These Troubleshooting Tips

1. Check the Power Adapter and Ethernet Cable

As you probably know, your Eufy HomeBase 2 receives power through the power adapter. And if the power adapter is not plugged in firmly, the power supply may fluctuate, causing the device to go offline.

More so, the HomeBase 2 connects to your router through the Ethernet cable. If this cable is not firmly inserted, the device will lose connection, hence the offline issue.

Check that the power adapter and Ethernet cable are plugged in firmly. The LED indicator on the HomeBase and Ethernet port will both light if the power adapter and Ethernet cable are inserted correctly.

2. Restart the HomeBase 2

If the problem persists, another fix to try is restarting the HomeBase 2. Like most smart devices, restarting the HomeBase may help fix internal glitches obstructing the connection.

You can restart the HomeBase 2 by unmounting the power adapter and mounting it back on.

3. Check and Fix Weak Wi-Fi Signals

Is your HomeBase 2 located too far from the router or cameras? If so, there’s a good chance the offline issues might be happening because of insufficient Wi-Fi signals.

Try bringing your router closer to the HomeBase 2. And the HomeBase should also be closer to the connected devices (20-30ft apart).

If you have thick walls and other obstacles in your home that block Wi-Fi signals, consider keeping the router and HomeBase in the same room.

4. Check Your Router’s Wi-Fi Band

Another reason your HomeBase 2 may keep losing connection is that your router is operating on an unsupported Wi-Fi band.

The HomeBase 2 (as of now) only supports the 2.4GHz band. If your Wi-Fi router has a dual-band and automatically switches bands, the HomeBase will lose connection whenever it switches to the 5GHz band.

Check your router and ensure you set it to run on the 2.4GHz band only. If you’re not sure how to do this, refer to your router’s user manual. If you don’t have the manual, try googling the model to find the instructions.

5. Perform a Factory Reset

If none of the above fixes helps, try performing a reset on the HomeBase 2. This usually helps to fix incorrect settings or unseen glitches obstructing the connection.

However, keep in mind that resetting the HomeBase 2 will remove your cameras and doorbells, including all previous settings. So you’ll have to start all over again to add these devices.

That said, here’s how to reset your Eufy HomeBase 2:

  • At the back of the HomeBase 2, you’ll see a round hole (located a little above the SYNC/ALARM OFF button).
  • Insert a pin or paperclip into the hole. Then press and hold it until you hear “HomeBase is resetting”. Release the button and wait a few seconds for the reset to complete.

Now connect the HomeBase 2 to your router and add your devices again. This should fix the offline issues.

Related Questions

Can Eufy HomeBase 2 be connected to Wi-Fi?

Yes, Eufy HomeBase 2 can be connected to Wi-Fi. However, you’ll have to first connect it to your router through the Ethernet cable before switching the connection to Wi-Fi via the Eufy Security app.

How do I connect my Eufy HomeBase 2 to Wi-Fi?

Here’s how to do that:

  • Ensure the HomeBase 2 is connected to your router via the Ethernet cable.
  • Open the Eufy Security app on your mobile device and tap the menu icon (the three-line icon).
  • Tap “My Devices,” and select “HomeBase.”
  • Tap “HomeBase Settings,” and then tap “Connection.”
  • Follow the on-screen instructions to complete the process.

Is Eufy HomeBase 2 a Wi-Fi extender?

Technically, the Eufy HomeBase 2 works as a Wi-Fi extender, as it helps extend the network to reach your Eufy cameras. However, a Wi-Fi extender spreads your Wi-Fi network much farther than what the HomeBase 2 can offer.

How many cameras does the HomeBase 2 support?

The Eufy HomeBase 2 can support up to 16 cameras and sensors.

Wrapping Up

So we’ve discussed some handy tips to help you fix offline issues with your Eufy HomeBase 2. If your HomeBase 2 still goes offline after trying all the troubleshooting tips in this post, try contacting Eufy customer support for help.

You may also like to see how to troubleshoot connection issues in Eufy smart lock.