You probably know how the Eufy smart lock auto-lock works; it automatically locks your door when it is closed.
This feature helps to keep your door locked even when you forget to lock it. However, it may sometimes malfunction. Sounds like you? Then keep reading.
In this post, we’ve put together some handy tips to help you troubleshoot auto-locking issues in your Eufy smart lock. Let’s get into it.
First off, if your Eufy smart lock auto-lock isn’t working, here are some reasons this might be happening:
- The auto-lock function isn’t enabled.
- The batteries in your lock are weak.
- Your lock is malfunctioning.
Keep reading to see what you can do to fix this issue.
Eufy Smart Lock Auto-Lock Not Working: How to Troubleshoot
So here are some troubleshooting tips to try if your Eufy smart lock auto-locking function isn’t working:
1. Check that the Auto-Locking Function is Enabled
While there may be other reasons for this issue, the first thing you want to do is check whether the auto-lock feature is turned on.
This feature isn’t enabled by default, so if it’s not working for you, check to see whether it’s enabled. If not, turn it on and test the lock to see if it’s now working. You can test your Eufy lock by closing the door for about 3 minutes, then check to see if it’s locked.
Not sure how to turn on the auto-lock function on your Eufy smart lock? If so, follow the steps below to check and turn on auto-lock on your Eufy smart lock:
- Open the Eufy Security app on your mobile device.
- On the smart lock device tab, click “Lock Settings” and then click “Auto Lock.”
- You’ll see a button beside “Auto Lock.” Check if it’s on or off. If it’s off, switch it to the “on” position.
- And if the auto-lock function is on, switch it off and switch it back on.
So, as mentioned, test it to see if it’s now working. If the problem persists, continue to the next step.
2. Restart the Lock
Restarting a malfunctioning smart device is usually a go-to solution for some minor issues. If your Eufy smart lock auto-lock is still not working, try to restart the lock to see if that will fix the problem.
To restart your Eufy smart lock, press and hold the reboot button at the bottom of the lock (near the USB port) for about 5 seconds. Release it when you notice the lock is restarting.
If this doesn’t help, continue to the next step.
3. Calibrate the Lock
Another fix to try is calibrating the lock. This fix is recommended by Eufy—and it usually helps to resolve some malfunctions in the lock.
Here are the steps to follow to calibrate your Eufy smart lock:
- You’ll need to close your door before calibrating the lock. So, ensure your door is closed—and you’re inside, to avoid being locked out.
- Now open the Eufy Security app and tab “Lock Settings.” Next, tap “Lock calibration.”
- Tap the checkbox beside “I have closed my door.”
- Tap “Calibrate the Lock” to complete the process.
That’s how to calibrate your Eufy lock, and it should do the trick—fixing the auto-lock issue. But if not, see the next step.
4. Recharge/Replace the Battery
Your Eufy smart lock runs on battery power, and the performance will reduce if the batteries are low. And this could be the reason the auto-lock is not working.
As you probably know, Eufy lock batteries are rechargeable. So try recharging the battery or replace them with new ones.
If you opt for a replacement, ensure you get the correct batteries and install them properly—observing the correct polarity (+/-).
Is the auto-locking function now working? Congratulations. But if not, try contacting Eufy customer support for help.
Eufy smart lock auto-lock usually works fine. Though you may experience some issues with it occasionally and it usually takes a few minutes to fix. And if we’ve discussed the troubleshooting tips in this post.
To recap, if your Eufy smart lock auto-lock isn’t working, you can fix it by ensuring the auto-locking feature is turned on. Next, restart the lock, calibrate it and recharge/replace the battery—if needed.
If everything fails, contact Eufy customer support for help.