So I tried setting up my new Eufy RoboVac, but it wouldn’t connect to Wi-Fi. After several failed attempts to connect the vacuum, I knew something was wrong.
After doing some research about the issue, I was able to get the device connected to my Wi-Fi. If you’re facing the same problem, keep reading to see how to go about it.
Note that there may be several reasons behind the Wi-Fi connection issue, so you may have to try different troubleshooting steps.
In short, if your Eufy RoboVac isn’t connecting to Wi-Fi, switch off your cellular data. Then check that the Eufy Clean app permission can access your location.
If that quick fix doesn’t work, read on for more troubleshooting tips.
How to Fix Eufy RoboVac Wi-Fi Connection Issues
Turn Off Your Cellular Data
If you’re using the cellular data on your phone to connect your Eufy RoboVac, the device won’t connect. The vacuum cleaner only supports Wi-Fi.
But what if you don’t have Wi-Fi in your home? Then, you can get a friend’s phone and connect your phone to their phone’s hotspot.
If you’ve switched on your phone’s cellular data, turn it off. Then, activate Airplane Mode to prevent the cellular data from coming back on. Also, make sure that you’ve turned on your Wi-Fi settings.
Now, try connecting the vacuum cleaner to Wi-Fi. If it doesn’t connect, try the next step.
Grant Your Eufy Clean App Access to Your Phone’s Location Settings
Your Eufy RoboVac may not connect to Wi-Fi because your Eufy clean app can’t access your location. The Eufy clean app needs to access your Location settings to find and connect to the vacuum cleaner.
If you haven’t permitted your Eufy clean app to view your location, you’ll need to do that now. But first, ensure that you’ve turned on Location on your phone.
To enable Location on your phone, open your Settings app and click on Privacy. Then, tap on Location and toggle the switch to the On position.
Here’s how to grant your Eufy clean app access to your location:
- Open the Settings app on your phone.
- Click on Apps or App Management.
- You’ll see all the apps on your phone.
- Tap on the Eufy clean app.
- Click on Permissions.
- Look for the Location option under Permissions. Then, toggle the switch beside the option to turn it on.
- Tap on the Settings app on your phone.
- Click on Privacy.
- Then, select Location Services.
- At the top, you’ll see the Location option. Ensure that the button beside it is set to the On position.
- Scroll down until you find the Eufy clean app. Then, tap on the app.
- Now, click on Never: Prevents access to Location Services information.
Reboot and Reset Your Router
If your Eufy RoboVac isn’t connecting to Wi-Fi, your router might not be working properly.
You can resolve this problem by rebooting your router. To reboot your router, unplug the device from your power outlet and wait for 10 seconds. Then, re-plug the router into the outlet.
If your Eufy RoboVac doesn’t connect to Wi-Fi after the reboot, your router may still be malfunctioning. Resetting your router should eliminate this issue.
Follow these steps to reset your router:
- Locate the reset button on your router. Usually, the reset button is located at the bottom or back of your router.
- Press and hold the reset button for 30 seconds. If you can’t press the reset button with your finger, find a tiny pin and press the button with it.
- After 30 seconds, release the button.
- Your router should start resetting now.
Once the reset is complete, try connecting your Eufy RoboVac again. If the device fails to connect, move on to the next tip.
Move Your Router Closer to Your Phone and Vacuum
If your router is too far away from your phone, the device’s Wi-Fi signal might be weak. Your Eufy RoboVac rarely connects to weak Wi-Fi signals.
You can resolve this issue by moving your router to a power outlet closer to your phone. Also, ensure that your Eufy RoboVac is nearby. It’s best to place the router about 30 feet away from your vacuum and phone.
If the Eufy RoboVac doesn’t connect after this, proceed to the next step.
Change Your Wi-Fi Band
Today, most routers offer 2 Wi-Fi bands: the 5GHz and 2.4GHz bands. However, the Eufy RoboVac only works with the 2.4GHz Wi-Fi band.
So, if your router is connected to the 5GHz Wi-Fi band, your Eufy RoboVac won’t connect. As such, you’ll need to switch to the 2.4ghz band.
The steps involved in changing your Wi-Fi band may differ depending on the router brand you’re using. Study your router’s owner’s manual to discover how to change your Wi-Fi band.
Check that You’ve Entered the Correct Wi-Fi Password
Did you guess your Wi-Fi password before entering it into the Eufy clean app? Then, you might have entered the wrong Wi-Fi password. Your Eufy RoboVac can’t access your Wi-Fi network if you don’t input the correct password.
To avoid repeating this mistake, you’ll need to confirm your Wi-Fi password in your Wi-Fi settings.
Here’s how to do that:
- Tap on your Settings app to open it.
- Click on Connections.
- Then, select Wi-Fi.
- Your phone will display all the Wi-Fi networks it can detect.
- Look for your Wi-Fi network on the list.
- Then, tap on the gear icon beside the Wi-Fi network name.
- The option Show Password will appear. Tap on this option to reveal your Wi-Fi password.
- Once you’ve found your password, write it on a note. This will ensure that you always enter the correct password, even if you forget it.
Go back to the Eufy clean app and select your Wi-Fi network. Then, enter the correct Wi-Fi password. If the Eufy RoboVac still doesn’t connect to Wi-Fi, try the next tip.
Disconnect Some Devices from Your Router
Another reason why your Eufy RoboVac might fail to connect is an overloaded router.
Few routers can support more than 250 devices. If your Eufy RoboVac isn’t connecting to Wi-Fi, chances are you’ve already reached this limit.
Consider disconnecting some devices from your router before trying to connect the vacuum cleaner to Wi-Fi again. But if this tip doesn’t fix the issue, move on to the next step.
Delete and Reinstall Your Eufy Clean app
A glitch in the Eufy clean app can also hinder your Eufy RoboVac from connecting to Wi-Fi. You can eliminate this glitch by deleting and re-installing the Eufy Clean app.
The following steps will show you how to do that:
- Look for the Eufy clean app on the home tab of your phone.
- Press and hold the app until you see the Uninstall button.
- Then, tap the Uninstall button to remove the app from your phone.
- Next, open the Google Play Store or App Store.
- Enter ‘Eufy clean app’ in the search bar.
- Tap on the app in the search results.
- Now, click on Install to reinstall the Eufy clean app on your phone.
If your Eufy RoboVac doesn’t connect to Wi-Fi after you’ve re-installed the Eufy clean app, don’t give up. The final tip might resolve the problem.
Reset Your Vacuum Cleaner
If none of the steps above fixes the connection issue, your Eufy RoboVac might have encountered a functional error.
Resetting the vacuum should eliminate this error.
The guide below will help you reset your Eufy RoboVac:
- Press and hold the Start button at the top of the vacuum cleaner for 11 seconds.
- The vacuum should produce a beep. In some cases, you might hear a Reset Wi-Fi alert instead of a beep.
- If you use the L70 model, you’ll need to press the two buttons at the top of the vacuum cleaner until you hear the Reset Wi-Fi notification.
- Release the button.
- A blue light will start flashing slowly from the vacuum. This means that the vacuum is ready to connect to Wi-Fi.
- When you see the slow blinking light, open your Eufy clean app and begin the setup.
- Once you select your Wi-Fi network and enter your password, the light on the vacuum cleaner should start flashing rapidly. This means the device is trying to connect to Wi-Fi.
- Wait until the blue light becomes solid. Then, check the app.
Your Eufy RoboVac should be connected to Wi-Fi.
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Your Eufy RoboVac should connect to Wi-Fi after you’ve tried all the steps above. But if the vacuum cleaner doesn’t connect, the device might have a serious issue. Contact Eufy Support and report the problem.