So your SmartThings Hub has suddenly gone offline, and you are not sure how to get it back online? If so, keep reading to see how to troubleshoot this problem.
In short, you can get your SmartThings Hub back online by removing the power cord from the outlet and plugging it back in. Other solutions that can help you resolve this problem are rebooting the Hub, changing your Wi-Fi band and performing a reset on the device—if needed.
Now let’s go into more details on how to go about this issue.
SmartThings Hub Offline: How to Get It Back Online
1. Inspect the Power Source
If your SmartThings Hub shows offline in the app, the problem might come from the power source. Perhaps the power cord is not plugged in properly, or the outlet is faulty.
If the app says your Hub is offline, start your troubleshooting by checking the power source. Ensure the power cable is plugged in properly and the outlet is working.
If your Hub has received power and it still shows offline in the app, continue to the next troubleshooting step.
2. Power Cycle Your SmartThings Hub
If your SmartThings Hub still displays offline in the app, another fix to try is power cycling it. This usually helps to refresh the connection and possibly fix the problem.
You can power cycle SmartThings Hub (v1 and v2) by disconnecting the power and Ethernet cables from the Hub. If you have batteries in the bub, remove them. Next, wait for about 30 seconds and reconnect the power and Ethernet cables.
3. Change Your Wi-Fi Network Band
Although the SmartThings Hub supports both the 5GHz and 2.4GHz bands, it may face issues when connecting to 5GHz Wi-Fi networks. This is because the SmartThings Hub has a lower range for detecting the 5GHz signal than the 2.4GHz signal.
So, if your router is operating on a 5GHz Wi-Fi network, your SmartThings Hub may lose connection and show offline in the app. To fix this issue, switch your Wi-Fi band to 2.4GHz.
If you’re not sure how to change your router’s Wi-Fi band, refer to your user manual or try googling it.
4. Connect the Hub to Your Router Via the Ethernet Cable
If you’ve connected your SmartThings Hub to the internet via Wi-Fi, try connecting through the Ethernet cable to see if it solves the problem.
Here’s how to connect your SmartThings Hub to the internet via the Ethernet cable:
- Plug one end of your Ethernet cable into the router.
- Now insert the other end of the cable into a charging port in your SmartThings Hub.
That’s all you need to do to connect your SmartThings Hub to the internet via the Ethernet cable. And this should restore the connection and bring the Hub back online.
However, if your SmartThings Hub remains offline after linking the device directly to your router, your Ethernet cable may be faulty or not inserted firmly. Check and ensure the cable is working properly and inserted firmly.
5. Reboot Your Router
Sometimes, the issue may not come from the Hub but your Wi-Fi router. So, if you’ve tried the above troubleshooting steps with no success, reboot your router.
As you probably know, rebooting the router is usually a go-to solution for some connectivity issues.
You can reboot your router by unplugging it from the power source and plugging it back in. Ensure you wait for about 30 seconds before plugging it back in.
6. Factory Reset Your SmartThings Hub
Is your SmartThings Hub still offline? If so, another fix to try is restoring factory default settings on the device. This usually helps fix incorrect settings or internal glitches obstructing the connection process.
Follow the steps below to factory reset your SmartThings Hub:
- Remove your Ethernet and power cables from your SmartThings Hub.
- If there are batteries in your SmartThings Hub, take them out. To remove the batteries in your SmartThings Hub, turn to the back of the Hub and slide the cover open. You’ll see the batteries once you open the back cover.
- Wait for 30 seconds.
- Now, re-insert the batteries into the Hub. Then plug the power and Ethernet cables back into the device.
- A solid green light will appear on the Hub after a few minutes. The green light shows the reset is complete, and the device is back online.
7. Report the Issue to Your ISP
If your SmartThings Hub remains offline after applying all the fixes above, the problem might come from your ISP. To confirm this, try switching to another ISP to see if everything works well. If it works, then you need to contact your current ISP and report the issue.
8. Wait for Your Platform Network
If your SmartThings Hub still stays offline, there might be a general network outage in your region.
You can check this by going to the SmartThings platform status page for your region. The platform status page will show you whether the network for your region is working properly. If there’s a problem with the network in your region, wait for it to be fixed.
Your SmartThings Hub should come back online after the network comes back.
So that’s how to fix offline issues in your SmartThings Hub.
To recap, if your SmartThings Hub is offline, here’s how to get it back online:
- Check the power cord and ensure the Hub is powered on.
- Reboot the Hub.
- Switch your Wi-Fi band to 2.4GHz.
- Connect to the internet through the Ethernet cable.
- And lastly, reset the Hub.
This should help get your SmartThings Hub back online. However, if none of the fixes help, try contacting Samsung Support for help.