Ring Alarm Base Station Offline? (How to Troubleshoot)

If your Ring Alarm Base Station is showing offline in the app and you’re not sure what to do, we’re here to help.

In this post, we explain why your Ring Alarm Base Station may go offline and what you can do to get it back online. If that sounds like what you’re looking for, let’s head right into it.

If your Ring Alarm Base Station suddenly goes offline, here are some reasons this might be happening:

The Base Station has lost power.
The Ethernet cable is not properly inserted.
Your router is malfunctioning.
Issues with your current Wi-Fi network band.
Your Base Station’s firmware version might be outdated.
Your Ring app requires an update.

With that in mind, let’s head over to the troubleshooting steps.

Table of Contents

Ring Alarm Base Station Offline: Try These Troubleshooting Steps

1. Check that Your Base Station is Plugged into a Working Outlet

You may have to try several troubleshooting steps to get your Ring Alarm Base back online. But the first step to take is to check that your Ring Base Station is connected to a working outlet and has received power.

Though the Ring Base Station comes with a backup battery (that powers the device for about 24 hours when power goes out), the battery won’t work if it is faulty or not charged.

So, check and ensure that the Base Station is turned on. If it’s on but still shows offline in the app, continue to the next step.

2. Check the Ethernet Cable

If your Ring Base Station is connected to the internet via an Ethernet cable, you’ll need to check that the cable is firmly inserted.

If the Ethernet cable is not properly inserted, there’s a good chance that the Base Station will lose connection to the internet and show offline in the app. So, check the Ethernet cable and make sure it’s plugged in properly.

3. Switch Your Wi-Fi Band

If your Ring Base is connected to the internet via Wi-Fi, you’ll need to confirm whether your current Wi-Fi network band is functioning properly.

While the Ring Base Station works with both the 2.4GHz and 5GHz Wi-Fi bands, it may lose connection if your current Wi-Fi band is malfunctioning.

Check your router to see if it’s operating on the 5GHz Wi-Fi network. If so, switch it to 2.4GHz to see if it solves the problem. And if your router is operating on the 2.4GHz band, change it to 5GHz to see if that helps. You’ll need to log into your router’s admin page via a web browser to do this. Refer to your router’s user manual for guidelines if needed.

More so, ensure your router doesn’t switch Wi-Fi bands automatically. Switching bands automatically may cause some connectivity issues—whenever it changes to an unsupported/faulty band.

If you’ve switched to another Wi-Fi band and your Base Station still shows offline in the app, continue to the next step.

4. Bring Your Router Closer to the Base Station

If your router is positioned too far from the Base Station, the Wi-Fi signal strength may be weak. As a result, the Base Station may disconnect from it and thus show offline in the app.

You can fix this issue by bringing the devices closer. You may also consider getting a Wi-Fi extender to extend your Wi-Fi network coverage in your home.

5. Restart Your Router

Sometimes, your router may encounter some internal connection errors, leading to some connectivity issues with the devices connected to it.

You can simply fix connection issues with your router by restarting it. Unplug your router from the power outlet, wait 30 seconds, and plug it back in. That’s how to restart your router.

However, if your router comes with a power button, you can turn it off and wait for a few seconds, then turn it back on. This method also restarts the router.

Now go back to your Ring app and check if your Base Station now shows online. If not, continue to the next fix.

6. Reboot the Base Station

If your Ring Base Station remains offline, another fix to try is rebooting the Base Station.

To reboot your Ring Alarm Base Station, follow the steps below:

Unplug the Base Station from the power outlet.
Unplug the Ethernet cable.
On the back of the Base Station, remove the cover and take out the battery. The Base Station will go off once you remove the backup battery.
Now wait for about 30 seconds and insert the backup battery back in. Next, replace the cover.
Plug the Base Station back into the power outlet and plug in the Ethernet cable.

The Base Station will reboot and then reconnect. It should show online now in the Ring app.

7. Update the Ring App

Using an outdated version of the Ring app may cause some malfunctions. If your Ring Base Station still shows offline, check whether the Ring app requires an update—and update it.

You can update the Ring app via Google Play Store or App Store—depending on your mobile device.

And if you think the Ring app is malfunctioning, see how to troubleshoot the Ring app.

8. Check and Update Your Base Station Firmware

As you probably know, Ring releases firmware updates for all its devices periodically—to ensure continuous improvement. If the Base Station firmware has a new version, the device might malfunction if you’re yet to upgrade to the latest version.

So, you’ll need to check and update the firmware version of your Ring Base Station.

Here’s how to check whether your Ring Base Station firmware requires an upgrade:

Open the Ring app on your phone and tap Menu. Next, tap Security.
Now tap Alarm Base Station and select Base Station.
Scroll down to the bottom of the screen and tap the blue banner labeled “Tap here to manage devices update.”
Scroll to where you have the Base Station. If there’s a firmware update, you’ll see it at the top of the device. Tap the Base Station and follow the instructions on the screen to complete the upgrade.

Make sure you disarm your Ring Alarm before continuing with the update. No update will take place if you don’t disarm your Ring Alarm system.

Wrapping Up

These troubleshooting steps should help get your Ring Base Station back online as long as you apply them correctly.

To recap, here’s how to get your Ring Base Station back online:

Ensure the device is turned on.
Check that the Ethernet cable is inserted firmly.
Reboot your router and try to switch your Wi-Fi band.
Ensure the router is not positioned too far from the Base Station.
Power cycle the Base Station.
Update the firmware version of your Ring Base Station.

If your Ring Alarm Base Station still shows offline in the app after trying all these fixes, try contacting Ring Customer Service for help.

You may also like to see how to troubleshoot connectivity issues with Ring Contact Sensor and Ring Doorbell Chime.