The Wyze Base Station does its job. However, you may sometimes experience some niggling issues with this device—such as connectivity problems.
If that sounds like you, keep reading to see how to troubleshoot this problem.
First off, here are some reasons your Wyze Base Station isn’t connecting:
- The Base Station hasn’t received power.
- Issues with your router or Ethernet cable.
- You’re using an outdated version of the Wyze app.
- The Base Station firmware requires an upgrade.
Now let’s head over to the troubleshooting tips.
Tips to Troubleshoot Wyze Base Station Connectivity Issues
So here are some troubleshooting steps to try if your Wyze Base Station isn’t connecting:
1. Check that the Base Station is Powered On
If you’re experiencing connectivity issues with your Wyze Base Station, start your troubleshooting by checking the power source.
Your Base Station needs to be turned on to connect to your network. So, if it’s not connecting, chances are the device is not turned on.
Check the power cord and outlet. If the Base Station hasn’t received power, insert the power cable properly into the outlet or plug it into another outlet. The status light will turn solid yellow if the device has received power.
If you’ve confirmed that the Base Station is powered on but still won’t connect, continue to the next step.
2. Reboot Your Router and the Base Station
If your Base Station has received power and still refuses to connect to the internet, try rebooting your router and the Base Station. This usually helps to refresh the connection and fix some internal errors.
Before you start the process, remove the Ethernet cable from the router and Base Station. Then proceed with the rebooting.
You can reboot your router by unplugging it from the power outlet, then wait for about 30 seconds and plug it back in.
To reboot your Wyze Base Station, unplug it from the power source, then wait for about 10 seconds and plug it back in. The status light on the device will turn solid blue once the reboot is complete.
Next, connect the Ethernet cable to your router and Base Station. Then wait a few minutes to see if the Base Station now works properly. If not, continue to the next step.
3. Try Another Ethernet Cable
Your Wyze Base Station connects to your router via an Ethernet cable. So, if the Ethernet cable is faulty, you may experience some connectivity issues here and there.
If you’re still having trouble getting your Wyze Base Station to connect to your router, the Ethernet cable might be the culprit. Try using another Ethernet cable to see if it works.
If it helps, then your Ethernet cable may be faulty and you’ll need to get another one.
4. Ensure Your Mobile Device and Base Station are on the Same Network
If your phone (where the Wyze app is installed) is connected to a different Wi-Fi network—other than the one you’re trying to connect the Base Station to, the connection may fail.
That is, your phone and Base Station must be connected to the same network. So, if your phone is on another network, switch it to the network you want to connect the Base Station to—then try connecting the Base Station again.
5. Update Your Wyze App
Are you using the current version of the Wyze app on your phone/tablet? If you’re not sure if your app is up-to-date, check and ensure you have the current version.
Using an outdated Wyze app may also cause some connectivity issues. So, if the connectivity issue with your Wyze Base Station persists, check and install the current version of the app.
You can update your Wyze app on Google Play Store (Android users) or App Store (iOS users).
6. Check and Update Your Base Station’s Firmware
You may also experience connectivity issues if your Base Station firmware version is outdated.
If you’re still unable to get the Base Station to connect to your router, the firmware version might be outdated. And you’ll need to update it to fix the connection problem.
Follow the steps below to check and update your Wyze Base Station’s firmware:
- Open the Wyze app on your phone. Next, tap Account and select Firmware Upgrade.
- If your Base Station’s firmware requires an upgrade, you’ll see Update next to it. Tap the Update button to update the firmware version.
7. Reset the Base Station
If the problem persists after trying all the fixes above, try performing a reset to see if it helps.
To reset your Wyze Base Station, press and hold the Sync button on the device until the status light turns solid yellow.
Next, wait for the status to start blinking yellow, then set up your Base Station again—as you did when you just purchased it.
Note that resetting the Base Station will erase all your custom settings, so you’ll need to set it up again.
If you’re not sure how to set up your Wyze Base Station after performing a reset, follow the steps below:
- Ensure your phone/tablet is connected to the same Wi-Fi network you want to connect your Base Station to.
- Open the Wyze app on your mobile device and tap Home. Next, tap the plus sign (+) on the top left-hand corner.
- Tap Add Device, then tap Cameras and select Wyze Base Station.
- Tap Next. Now plug the power cable into the Base Station and power outlet. That is, plug one end of the power cord into the Base Station and the other end into a power outlet. The Base Station status light will be solid yellow, showing the device has received power.
- Next, plug the Ethernet cable into the Base Station and your router. The status light on your Base Station will turn solid blue once it’s connected to your network.
- Now, you’ll have to confirm if the status light on your Base Station is solid blue. Check the box next to the text — “The status light is solid blue”. Then tap Next to complete the setup process.
- You may also be prompted to name your Base Station. Name your Base Station and exit the page.
So that’s all you need to do to set up your Base Station after performing a reset.
The troubleshooting steps in this post should help you get your Base Station connected to your network.
To recap, if your Base Station isn’t connecting, check that the device is powered on. Next, reboot your router and the Base Station, then update the app and firmware.
If that doesn’t help, try using a different Ethernet cable and perform a reset on the Base Station—as the last resort.
If none of the fixes help, contact Wyze Customer Support for help.