Resetting your Intertek smart plug is usually a go-to fix for some minor issues the device may develop. Also, you can reset the plug if you want to change the Wi-Fi or other settings.
If you’re looking for tips to reset your Intertek smart plug, keep reading to see how to do this.
How to Reset Your Intertek Smart Plug
Follow the steps below to factory reset your Intertek smart plug:
- Make sure the device is plugged into a working power outlet.
- Press and hold the power button.
- Keep holding the power button (for about 10 seconds) until you see a rapid flashing light on the device.
- Release the power button once the status LED flashes. The rapid flashes show that the plug is reset and ready to connect (pairing mode).
So that’s all you need to do to reset your Intertek smart plug. Note that you’ll need to set up the plug again in the app (works with Smart Life app) after resetting it. See how to set up your Intertek smart plug.
If you’ve reset your Intertek smart plug to troubleshoot setup issues, but the problem persists, see other troubleshooting steps to try below.
Troubleshooting Intertek Smart Plug Connectivity Issues
Reboot Your Router
If you’re having issues getting your Intertek smart plug to connect to Wi-Fi, or it’s connected but keeps disconnecting, rebooting your router might do the trick.
You can quickly reboot your router by unplugging it from the power outlet. Then wait 20-30 seconds and plug it back in.
If this doesn’t help, try the next troubleshooting step.
Make Sure Your Phone and the Plug Are On the Same Network
You may not be able to get your Intertek smart plug to connect to Wi-Fi if your phone is not connected to the same Wi-Fi you want to connect the plug to.
Check that your phone (where the app is installed) is connected to the same Wi-Fi network.
More so, ensure that you’re entering the correct Wi-Fi password in the app.
Change Your Wi-Fi Band
This smart plug doesn’t support the 5GHz Wi-Fi but 2.4GHz. If you have a dual band router, it’s best to set it to broadcast on the 2.4GHz band only to prevent connectivity issues.
If you’re not sure how to change the Wi-Fi band on your router, refer to the router’s user manual for guidelines.
Update the App
Intertek smart plug works with the Smart Life app. However, you may experience some undesirable operations if the app is outdated or even the plug’s firmware.
Go to your app store and check if the Smart Life app needs to be updated. If so, get it updated.
Also, check the app to see if your plug has a new firmware version and get it updated.
So that’s how to reset your Intertek smart plug.
But as mentioned earlier, if you’ve reset the plug to fix some malfunctions in the device, but the problem persists, other troubleshooting tips (discussed here) should help you resolve the issue