You’ve connected your device to your Insignia smart plug, and are trying to operate the device with the plug. But try as you may, you can’t get your smart plug to control the device. Yet you’re certain that the device is still functional. What could be the problem, and how do you solve them?
The most common reasons why your Insignia smart plug fails to work are a faulty power outlet, an incompatible device, Wi-Fi connection issues, and a malfunctioning or broken smart plug.
You can fix these issues by changing your power outlet, checking the compatibility of your device, or resetting the smart plug.
In this article, you’ll learn how to troubleshoot your Insignia smart plug with proven solutions.
How to Troubleshoot Insignia Smart Plug
Connect Your Smart Plug to a New Power Outlet
If your Insignia smart plug suddenly stops working, it’s likely that the power outlet is defective. With the passage of time, even the most durable power outlets eventually stop working.
You can check if the power outlet is damaged by inserting the smart plug into another outlet.
If the smart plug works perfectly after you’ve connected it to a new outlet, the old outlet is the problem. Consider fixing the outlet or replacing it entirely.
However, if your smart plug still doesn’t work after you’ve inserted it into the new outlet, try the next tip.
Check if Your Device is Compatible with the Smart Plug
Not all electronic devices are compatible with the Insignia smart plug. The smart plug only supports devices that meet one or more of these power spec requirements:
- 60 Hz
- 120V AC
- 15 A – 1800 W Max.
If your electronic device doesn’t have any of these power specs, your smart plug might be unable to control the device. In that case, you’ll need to disconnect the incompatible device and connect a device that will work with your smart plug.
Perform a Soft Reset on Your Smart Plug
Like every other electronic device, the smart plug occasionally develops functional issues after constant usage. Fortunately, you don’t have to dispose of the smart plug immediately you notice a problem with it. A soft reset can eliminate the functional issues on the smart plug.
Follow these steps to soft reset your Insignia smart plug:
- Press and hold the power button for 10 seconds.
- Don’t release the button until a green LED light flashes on the smart plug.
- Now, remove your finger from the power button.
- Your Insignia smart plug will reset after this.
Once you reset your smart plug, the plug should resume working. But if the smart plug fails to do so, check out the next tip.
Confirm that Your Wi-Fi Network is Working Properly
Your Insignia smart plug relies on a stable Wi-Fi network to work efficiently. So, if your Wi-Fi connection is problematic, it could prevent the smart plug from responding to your remote commands.
To determine if your Wi-Fi connection is faulty, check whether other devices that require internet connectivity are malfunctioning. If they are, you need to focus on fixing your Wi-Fi connection.
Usually, Wi-Fi networks become problematic due to one of these issues:
- Your router is malfunctioning
- Your smart plug is too far away from your router
- Your Wi-Fi network is overloaded with connections.
- Your current Wi-Fi band is not compatible.
A malfunctioning router is the most common of these problems. You can solve this problem by rebooting your router. To reboot your router, unplug it from your power outlet. Then, wait for ten seconds before plugging it back in.
If rebooting the router doesn’t fix the connection problem, it could be that your smart plug and router are too far away. Check if the distance between both devices is farther than 30 feet. If it is, move the smart plug closer to the router.
If too many devices are connected to your Wi-Fi network, it can affect the network’s performance. Most Wi-Fi networks can only accommodate a maximum limit of 10 devices. If you’ve reached this limit, consider disconnecting one or two devices from your network before operating your smart plug again.
Also, your Insignia plug may not be compatible with the 5GHz Wi-Fi band. Check if your router is broadcasting on the 5GHz band and switch it to 2.4GHz.
If the smart plug still fails to work after that, move on to the next step.
Update Your Insignia App
As app gets older on your device, its security weakens. This gives bugs the opportunity to infect the app.
A buggy app often delays its performance. It might even stop working occasionally. If you try operating your smart plug during this period, the app might not deliver your command to the smart plug. As a result, the smart plug won’t turn on your device.
The solution to this problem is to update your Best Buy app. Open your Google Play Store and App Store and search for the Best Buy app. Then, go to the download page to update the app.
Now, open the app and try operating your smart plug. If it doesn’t work, try the next tip.
Factory Reset Your Smart Plug
If none of the tips above fixes your Insignia smart plug, the device might have a fatal issue. As such, you’ll need to factory reset the device.
A factory reset is only necessary when simple solutions have proved abortive. This method deletes the data and settings on the smart plug, restoring the device to its factory settings. The fatal issue on your smart plug will be deleted while the factory reset is ongoing.
Here’s how to factory reset your Insignia smart plug:
- Disconnect the smart plug from your power outlet.
- Press and hold the power button on the device.
- While holding the button, reconnect the smart plug to the power outlet.
- Once you’ve properly inserted the smart plug into the outlet, you should hear a click that lasts for four seconds.
- This click means that the factory reset is complete.
Your Insignia smart plug should resume working after you’ve factory reset the device. However, if the smart plug is still malfunctioning, try the final tip.
Replace the Plug
If your Insignia smart plug refuses to work after you’ve factory reset it, the device might have reached the end of its lifetime. In that case, you’ll need to get a new smart plug.
You can order a new Insignia smart plug at a Best Buy store.
Related: How to Troubleshoot Esicoo Smart Plug.
If you follow these tips in the order we’ve listed them above, you should be able to fix your Insignia smart plug before reaching the end of the article. Avoid factory resetting the smart plug unless the previous solutions didn’t work.