Esicoo Smart Plug Troubleshooting

Are you having some problems with your Esicoo Smart Plug? If so, this article is your go-to resource.

In the next paragraphs, I’ll walk you through the steps to troubleshoot common issues with Esicoo Smart Plug—such as “not connecting to Wi-Fi” and “device not discovered by the app”. Let’s begin!

Esicoo Smart Plug Troubleshooting

Esicoo Smart Plug Not Connecting to Wi-Fi: How to Troubleshoot

There may be several reasons behind this issue, and you have to try different troubleshooting steps to fix the problem. So here are some troubleshooting steps to try, if your Esicoo Smart Plug won’t connect to Wi-Fi.

1. Check Whether Your Plug Has Received Power

Your plug needs to be turned on before you start the connection process. As you probably know, the app can’t find your plug if it isn’t on. So check that your device is plugged into a working outlet and has received power.

More so, the indicator light on your plug should blink rapidly to show it’s in pairing mode. If it doesn’t blink when you plug it in, press and hold the Power button (for about 5 seconds) until it flashes rapidly. This indicates the plug is searching for Wi-Fi and is ready to connect.

2. Ensure Your Plug, Phone, and Router Are Close to Each Other

You need to have a stable network for a seamless setup process. That is, if your devices are positioned too far from each other—especially the router, the Wi-Fi network signal strength might be weak, hence connectivity problems.

Try moving your router closer to the plug to improve Wi-Fi signal strength. If you can’t move the router from its current location because of other devices connected to it, consider getting a Wi-Fi Extender to boost your Wi-Fi network signal strength.

3. Check Whether You’re Running a 2.4GHz Wi-Fi Network Band

If your router has a dual-band, you want to be sure that you’re connected to a supported Wi-Fi network band—2.4GHz.

Esicoo Smart Plug doesn’t work with the 5GHz Wi-Fi network band. So check your phone’s Wi-Fi settings and ensure you’re connected to a 2.4GHz Wi-Fi network band.

Depending on the router you’re using, you can have it broadcast your Wi-Fi network on a 2.4GHz band only. Refer to your router’s user manual for instructions on how to switch network bandwidth.

4. Ensure Your Wi-Fi Password is Correct

This could also cause connection failure. As you can see in the app, you need to enter your Wi-Fi password at one point to complete the setup. So if your password is incorrect, the connection will surely fail.

Check and ensure you’re entering the correct password.

5. Make Sure Your Wi-Fi Name Doesn’t Contain any Chinese Character

For some reason, connecting this smart plug to a Wi-Fi network with Chinese characters in its name is usually unsuccessful. Check and ensure that your Wi-Fi name has no Chinese character.

If it has, then that would be one problem obstructing Wi-Fi connection. Change your Wi-Fi name or reset your router if needed.

6. Check Whether Too Many Devices Are Connected to Your Router

As you probably know, there’s a limit to how many devices you can connect to a router at the same time. Check to see if your router has reached its limit and disconnect some devices.

Next, try to connect your plug again to see if it works.

Did it work? Great! But if not, continue to the next troubleshooting step.

7. Reset the Smart Plug

The above troubleshooting steps should resolve the Wi-Fi connectivity issue with your plug. But if not, reset your plug to fix any bug obstructing the connection.

This usually helps to fix several issues you’re having with the smart plug. See how to reset Esicoo Smart Plug below.

To reset your Esicoo Smart Plug, press and hold the Power button for 5 to 8 seconds. The LED indicator will blink rapidly and then blink slowly, indicating the plug is successfully reset. And this should solve the Wi-Fi connection issue with your plug.

How to reset Esicoo Smart Plug

Next, start the setup process again and ensure you’re on a 2.4GHz Wi-Fi network.

Note: Restoring factory settings on your plug will erase all custom settings. So if your plug was previously connected to Alexa and the like, you’ll have to set it up again.

Esicoo Smart Plug Offline: How to Troubleshoot

If the app keeps saying your device is offline during setup, here are some troubleshooting steps to try.

  1. Ensure your device is actually plugged into a working outlet and turned on. It should blink rapidly to show it’s in pairing mode. Press and hold the Power button for 5 seconds or so to put it in pairing status.
  2. Check that your internet is stable. To confirm if your network is stable, try to open a webpage on your phone connected to the same Wi-Fi network.
  3. If you have recently changed your Wi-Fi name and password, reset your plug and try to connect again. Also, remove the device from the app (works with Smart Life App) and start the setup process again.
  4. If the issue persists, reset your Esicoo plug, router, and uninstall and reinstall the app. Also, check for firmware updates and update it—if available.

Your plug should work fine now. Login to your Smart Life account via the app and pair your device again. If you’re not sure how to set up your Esicoo Smart Plug with the Smart Life App, see how to do that in the next paragraph.

How to Set Up Esicoo Smart Plug

Follow the steps below to connect pair your Esicoo Smart Plug with Smart Life App for remote access:

  1. If you don’t already have the Smart Life App on your phone, go over to Google Play Store or Apple App Store (depending on the device you’re using) and install the app.
  2. Make sure your device is plugged in. Press and hold the Power button (for about 5 seconds) until the indicator light blinks speedily.
  3. Return to your Smart Life App and sign in. If you don’t have an existing Smart Life account, tap Create Account and follow the on-screen instructions to register your account. Next, tap the Plus (+) icon on the upper right-hand corner and then tap Socket.
  4. The app will ask you to confirm the indicator light on your Esicoo Plug is rapidly blinking. Check your plug to see if it’s blinking and tap “Confirm indicator rapidly blinks”. If it isn’t blinking, press the Power button for a few seconds until it blinks rapidly.
  5. Enter your Wi-Fi password and tap Confirm. Make sure your Wi-Fi is running a 2.4GHz network band—a 5GHz Wi-Fi network is not supported.
  6. Wait for a few seconds for the app to connect to your Smart Plug. Once the pairing is complete, you’ll see a note on your screen — “Device Successfully Added”. Rename your device and tap Done.

And that’s all about pairing your Esicoo Smart Plug with the Smart Life App. You can now control devices plugged into your Esicoo Smart Plug remotely—via the Smart Life App on your phone.

You may also like to see how to set up and troubleshoot Gosund, Nooie, and Tuya Smart Plugs.

Wrapping Up

As mentioned, one common problem with the Esicoo Smart Plug is difficulties in connecting it to your home Wi-Fi network or the overall process of connecting to the Smart Life App isn’t working. And you can resolve this issue by ensuring the device is plugged in and blinking rapidly, checking and switching to a supported Wi-Fi network, and improving network signal strength.

You may also factory reset the plug to fix any internal bug and then try to connect the plug to Wi-Fi again to see if it works.