Wondering why your myTouchSmart Plug-in Timer suddenly stopped working? If so, you want to continue reading, as we’ve outlined some tips in this article to help you resolve the issue quickly.
Let’s dive right into it!
myTouchSmart Plug-in Timer Not Working: Try These Troubleshooting Tips
1. Power Cycle Your Device
Power cycling involves switching off/on a device or unplugging and then plugging it back. You will achieve this by unplugging the device from the outlet and then wait for about 60 seconds before plugging it back in.
So if your myTouchSmart Plug-in Timer is not working, the first thing to do is power cycle it. Ensure you wait 30 to 60 seconds before plugging the device back and turning it back on. This should get your device up and running again.
If this doesn’t solve the issue, try the next troubleshooting tip.
2. Uninstall and Reinstall the App
A bug in the app can also cause your myTouchSmart Plug-in Timer to stop working. And you can fix this by uninstalling and reinstalling the app.
So, uninstall the app on your smartphone and install it again. Apart from fixing the bug, this also ensures that you have the most current version of the app—to enjoy all added features.
Next, clear the Cache from your phone, and also delete any folder/files of the app.
Note: You’ll need to reconnect the Plug-in Timer to the app after uninstalling and reinstalling.
Your device is still not working? Check the next troubleshooting step.
3. Reset the Plug-in Timer
If the above tips fail, then resetting the device is your best bet to solve the issue. Resetting the device will automatically return it to its factory settings, and this action may clear all bugs within the device.
Not sure how to reset myTouchSmart Plug-in Timer? The process is straightforward. All you need to do is locate the reset button on your device and then press it. You will find the reset button at the lower right corner of the device.
You’ll need a thin material like a needle to press the button. Once you’ve pressed the button down, wait for about 5 seconds for the timer to reset to its factory settings.
More often than not, factory resetting the device will fix the ‘not working bug’. But if the reverse is the case with you, then see the next step.
4. Contact myTouchSmart Support
As mentioned, the first three troubleshooting steps above should fix your faulty device.
But if none of the tips above worked for you, then get help from the manufacturer. myTouchSmart has a dedicated product support line that is Toll free and you can get it from their website.
How do I set the timer on my myTouchSmart Plug-in?
Press the ‘my on time’ button on the device and then use the arrow buttons to set the required time that fits your schedule.
Wait for 5 seconds, then press the ‘my off time’ button, input the time you want using the arrow buttons, and press ‘my off time again’.
Use the above instruction to set multiple ON/OFF times. A blue LED light should be visible to show your pre-sets is/are active.
How do I add myTouchSmart to Alexa?
Here is how to add myTouchSmart to Alexa:
- Step 1: Download the Alexa app from the play store and Open the app.
- Step 2: Click on the Menu button and from the drop-down, select ‘Skills and games’.
- Step 3: Locate the myTS skill and enable it.
- Step 4: Follow the directions on the screen to finish linking the myTouchSmart to Alexa.
You can also locate the ‘Smart Home’ section of Alexa and click on add device to add myTouchSmart.
myTouchSmart Plug-in Timer not connecting to Wi-Fi—what to do?
If your myTouchSmart is not connecting to Wi-Fi, you need to check the app. There are chances your device disconnected from the Wi-Fi and you need to reconnect it back to the Wi-Fi network.
Test the strength of your Wi-Fi signal by tapping the “test Wi-Fi connection” button near the smart device to check if it is strong enough to pair with your device.
Ensure that your Wi-Fi, Bluetooth, and location are turned on. Make sure your Wi-Fi is connected using the 2.5GHz band and not the 5GHz as your device won’t connect to the Wi-Fi if it is using the 5GHz band.
The myTouchSmart brand produces smart home devices that make your life easier and comfortable. Their products are innovative and they have a support team that you can talk to within working hours, Monday to Friday.
As with other myTouchSmart devices, the Plug-in Timer works fine, but it could sometimes malfunction.
If you’ve ever worried or are currently having issues using your Plug-in Timer, the troubleshooting above may help you solve the problem in due time without having more complications.