Sylvania Smart Bulb Not Connecting? (How to Fix)

ByNelson Morgan Last Updated on: Troubleshooting

Are you having difficulties connecting your Sylvania Wi-Fi Smart Bulb to your home Wi-Fi? If so, you want to keep reading as this article explains the likely causes of this issue and how to fix it. Let’s dive in!

Why is My Sylvania Smart Bulb Not Connecting?

If your Sylvania Smart Bulb won’t connect to your home Wi-Fi, here are some reasons this might be happening:

  • The bulb is turned off.
  • Your Wi-Fi signal strength is weak.
  • You’re connecting the bulb to an unsupported Wi-Fi band.
  • You’re using the wrong app.
  • Incorrect Wi-Fi password.
  • Glitches in the bulb.

Now let’s go into more details on how to troubleshoot this issue.

Why is my Sylvania Smart Bulb Not Responding

Sylvania Smart Bulb Not Connecting: Try These Troubleshooting Tips

1. Turn on the Bulb

While this might be a rarity, the first step to troubleshooting connection issues with a smart bulb is to check whether the bulb has received power.

Check the wall control switch of your Sylvania Smart Bulb and ensure it’s turned on.

2. Check Your Wi-Fi Network Band

If the bulb is turned on and you’re having issues setting it up with the app, check whether your router is broadcasting the Wi-Fi network based on the 2.4GHz band.

Sylvania Smart Bulbs doesn’t support the 5GHz network. If your router runs on this Bandwidth, then there’s a high chance your bulb won’t connect to the Wi-Fi network.

Go over to your router settings and ensure you set it to run only on the 2.4GHz Wi-Fi network.

Your bulb should connect to your Wi-Fi network now. But if not, continue to the next step.

3. Restart Your Wi-Fi Router

If your router isn’t supplying strong Wi-Fi signals, your Sylvania Smart Bulb may struggle to connect to it.

Check Wi-Fi signal strength on your phone to see if it’s strong enough. If not, restart your router and try to move it closer to the bulb. You should be closer to your router while setting up the bulb.

If you can’t move your router from its current location because of other devices connected to it, consider getting a Wi-Fi extender to boost your Wi-Fi network signals.

More so, unstable internet can also cause connection problems. Try opening a webpage on your phone to see if it works normally. If not, chances are your internet is bad, so you may have to wait for some time and try again or contact your Internet Service Provider.

If this doesn’t help, see the next step.

4. Check Your Wi-Fi Password

Entering an incorrect Wi-Fi password is one common cause of connection failure. As you can see when setting up the bulb, you’ll need to enter your Wi-Fi password at some point to authorize the connection.

And the connection will fail if you enter an incorrect password, so check and make sure the password is correct. If you don’t remember the password, reset your router and set a new password—if needed.

5. Ensure You’re Using the Right App

Sylvania has two apps—the SYLVANIA Smart Wi-Fi app and the SYLVANIA Smart Home app.

The Smart Home app doesn’t work with Sylvania Wi-Fi-based Smart Bulbs. If you have been trying to set up your device with the Smart Home app, that might be the cause of the connection issues.

Check and ensure that you have the Sylvania Smart Wi-Fi app on your mobile device. You can download it from Google Play Store or Apple App Store. Simply type in ‘Sylvania Smart WiFi” to find it.

Try to set up your device with the new app to see if it works. If not, continue to the next step.

6. Reset the Bulb

If none of the fixes above help, the next thing you want to do is perform a factory reset on the bulb. This usually helps to clear off glitches, obstructing the connection process.

Follow the steps below to reset your Sylvania Smart Bulb:

  • Unscrew the bulb from the lamp socket and screw it back in.
  • Turn it on and off five times. This will reset the bulb and possibly fix the Wi-Fi connection issues.

After resetting your bulb, you’ll need to set it up again for remote access. Ensure you follow the steps correctly and your router should broadcast the Wi-Fi network on a 2.4GHz band.

Related Questions

Why is my Sylvania Smart Bulb not responding?

If your Sylvania Wi-Fi Smart Bulb isn’t responding when trying to control it via the app, chances are the bulb is off or malfunctioning.

Here is how to go about this issue:

  • Unscrew the bulb from its lamp socket and screw it back in.
  • Turn the wall control switch off and then back on. Check whether the issue is resolved.
  • If not, restart your router and ensure it’s set to run only on the 2.4 GHz Wi-Fi band (the bulb doesn’t work with 5GHz).
  • Next, turn the bulb on and off five times (consecutively).

This should fix the not responding bug. You can now return to the app and try to connect/control the bulb.

What does it mean if my Sylvania bulb status is “offline”?

If your Sylvania Smart Bulb status is showing offline, chances are the bulb has lost power or connection (Bluetooth/Wi-Fi).

To fix this issue, reset the bulb and check your router to ensure its supplying strong Wi-Fi signals. Also, note that the bulb isn’t compatible with the 5GHz Wi-Fi band, so ensure your router is set to only run on the 2.4GHz band.

Sylvania Smart Bulb not responding to Alexa; what to do?

Here’s how to fix this problem:

Open the Alexa app on your mobile phone, then click on the ‘Smart Home’ section within the app. Locate the Sylvania Smart bulb that is not responding and then disabled it—this should show ‘enabled’ when you find it.

Enable the smart bulb after waiting for a few seconds. This should solve the problem.

Does Sylvania Smart Bulb work with Alexa?

Yes, Sylvania Wi-Fi Smart Bulb is compatible with Alexa, and you need to connect the bulb to Alexa to enable voice control through Alexa.

Does Sylvania Smart Bulb work with Google Home?

Yes, like Alexa, you can also connect your Wi-Fi-based Sylvania Smart Bulb to Google Home for hands-free control.

How do I change my Sylvania Smart Bulb colors by voice control?

Here’s how to do that:

  • Via Alexa: You can simply say “Alexa, turn my light blue.”
  • Via Google Home: You can say “Hey Google, turn my lights blue.”

Why is my Sylvania Smart Bulb flashing?

For the most part, flashes on a Sylvania Smart Bulb show that it’s in pairing mode or the bulb has been reset. Depending on the color of the bulb, it could flash red, green, or blue.

Also, the bulb may flash when it loses connection.

Does Sylvania Smart Bulb connect via Bluetooth?

Yes. But this depends on the Sylvania bulb you have. Sylvania has both Bluetooth and Wi-Fi Smart Bulbs—and the communication protocol depends on the one you have.

Final Words

Sylvania Smart Bulbs are impressive. But as with most smart bulbs, it may develop some little niggling problems such as connection failure. The troubleshooting tips above should help you get your Sylvania Smart Bulb up and running again.

However, consider contacting Sylvania Customer Support if none of the fixes help.

You may also read our article about troubleshooting common problems in Wemo and Caseta Smart Switches.