While it’s not usually difficult to set up the Nooie Cam 360 with the app, you may sometimes get stuck at connecting the camera to your home Wi-Fi. Sounds like you? Then keep reading.
In the following paragraphs, I’ll walk you through the steps to resolve Wi-Fi connection issues with your Nooie Cam 360. Let’s begin!
So here are some troubleshooting steps to try if your Nooie Cam 360 won’t connect to your home Wi-Fi:
1. Check the Power Source
Issues with Wi-Fi connection may occur if your device is not turned on. So if you’re having this issue with your Nooie Cam 360, the first step to resolving it is to check that your camera has received power. Check the outlet where you plugged it in and ensure that it’s turned on.
More so, your camera needs to be in pairing mode to connect to your home Wi-Fi. The LED indicator flashes red if the device is in pairing mode. If not, it means your device is not in pairing and won’t connect to Wi-Fi.
If this is the case with your device, unplug it from the power source and plug it back in. If the LED indicator doesn’t blink, locate the reset button (beside the USB port), then use a paperclip or a similar object to push and hold the button for 5 seconds. This will reset your camera and possibly get it working correctly.
Now, the LED indicator should be blinking red, so return to the app and try to connect to your home Wi-Fi again.
If the issue persists, continue to the next step.
2. Check Your Network’s Bandwidth
Another reason you may have problems connecting your Nooie Cam 360 to your home Wi-Fi is if your router is set to the 5GHz Wi-Fi bandwidth. What this means is, the Nooie Cam 360 doesn’t support the 5GHz Wi-Fi band, but 2.4GHz.
So if you have a dual-band router, you want to check your current Wi-Fi band and ensure it’s set to the 2.4GHz band. If you’re not sure how to do this, refer to your router’s user manual for instructions on how to switch network bandwidth.
Also, low Wi-Fi signal strength can cause connection issues. If your router is positioned too far from your device, try to bring it closer to your device to improve signal strength.
You may also try taking your camera to where your router is, then return it to its position after the setup.
If you’re still unable to connect, continue to the next step.
3. Check Your Wi-Fi Name and Password
For some reason, the Nooie Cam 360 may not connect to a Wi-Fi network that has non-English characters/symbols in its name and password.
If your router name and password include some special characters, change it and then try to connect again. If needed, reset your router and set a new name and password.
More so, ensure you enter your correct Wi-Fi password, as this could also lead to connection failure.
If this doesn’t help, continue to the next step.
4. Check the Connection Limit of Your Router
If your router has several devices connected simultaneously, adding a new device might be difficult. Of course, most routers have a limit to how many devices you can connect at the same time.
So check to see if you’ve reached the maximum number of simultaneous connections. If so, disconnect some devices, then try to connect your Nooie Camera again.
Did it work? Great! But if not, see the next step.
5. Ensure You’re Using the Right App
Although the Cam 360 has a separate app from other Nooie devices, Nooie has recently merged the Cam 360 app with the Nooie Home app. And Nooie has said the Cam 360 app will be removed soon.
With that in mind, it’s safe to assume that Nooie won’t update the Cam 360 app anymore, and this might well cause some malfunctions.
So if you’re using the Nooie Cam 360 app, uninstall it and download the Nooie Home app. Go to Google Play Store or Apple App Store and download the Nooie Home app—depending on the device you’re using. Simply type in “Nooie” to find the app.
More so, if you have any anti-malware software on your mobile device, try disabling it temporarily. You can reactivate it after the setup.
Next, try to set up your device again and connect to your home Wi-Fi network.
Did it work? Awesome! The Nooie Cam 360 also works with Alexa and Google Home, so you can follow the instructions in Alexa or Google Home to set it up for hands-free control.
As you can see, there may be several reasons behind the Wi-Fi connection issues, so be sure to try all the troubleshooting steps.
For the most part, restoring factory settings on your Nooie Cam 360 before setting it helps to clear off any unseen bug that might obstruct the Wi-Fi connection process.
To reset your Nooie Cam 360, push and hold the reset button (located beside the USB port) for about 5 seconds. If you hear a single beep, it means the device is reset.
If you’re still having connection issues after trying all the troubleshooting steps, contact Nooie Customer Support for help.