Wansview Camera Troubleshooting Guide
Are you having issues with your Wansview Wireless Security Camera? If so, this article is your go-to resource.
In this post, we look at common problems with the Wansview Camera and how to troubleshoot them. Let’s get right into it.
Wansview Camera Not Connecting to Wi-Fi: How to Troubleshoot
Here are some troubleshooting steps to try if you’re having difficulties connecting your Wansview Camera to your home Wi-Fi network:
1. Ensure Your Camera is Close to Your Router
When setting up your Wansview Camera, it’s recommended that you take the device closer to your router (in the same room), as it requires a strong Wi-Fi signal to connect.
So if your camera is not in the same room your router is, chances are you may experience connectivity issues. So, move the device closer to your router—plug it into a working outlet and ensure it has received power. Next, try to connect it to your home Wi-Fi again.
Don’t worry, you can return your camera to its position after setting it up and you don’t need to set it up again. It will connect to your Wi-Fi network automatically, so long as it’s in range.
If you’re still having the same issue, continue to the next step.
2. Check Your Wi-Fi Bandwidth
Depending on your Wi-Fi Bandwidth, you may have difficulties connecting your Wansview Camera to your home Wi-Fi network. What this means is, the camera can only connect to the 2.4GHz network. It’s not compatible with the 5GHz network band.
So check your phone’s Wi-Fi settings to see if you’re connected to a 5GHz Wi-Fi network band. If so, switch to the 2.4GHz band. If your router has a dual-band, set it to use only the 2.4GHz network. That way, you’re sure your network bandwidth won’t automatically switch between 2.4Hz and 5GH, causing connection issues.
Now try to connect to Wi-Fi again to see if it works. See the next step if the problem persists.
3. Ensure Your Camera is in Pairing Mode
Your camera needs to be in pairing mode to connect to a Wi-Fi network. You’ll see a slowly flashing blue light on your camera if it’s in pairing. If not, it means it’s not in pairing mode.
Find the Reset button on your camera (black round button labeled “RST”), then press and hold it (for about 5 seconds) until you see a blue light flashing slowly. This shows your device is in pairing mode.
Continue with the setup to see if it connects to your Wi-Fi network.
Still won’t connect? Continue to the next step.
4. Check Your Wi-Fi Name and Password
For some reason, your camera may not connect to your home Wi-Fi network if the Wi-Fi name or password includes some special characters (such as &’).
So check and exclude any special characters from your Wi-Fi name and password. If needed, reset your router and set a new name and password.
More so, before inputting your Wi-Fi information, the app may prompt you to name your camera. Keep the default username (123456) and change it later via Advanced Settings > User Settings. This helps prevent connection issues.
5. Reset Your Camera
If you’re still not able to connect your Wansview Camera to your Wi-Fi network, try resetting it to fix unseen bugs. Yes, factory resetting your Wansview Camera usually helps to resolve some issues you’re having with it.
To reset your Wansview Camera, find the reset button on the device (a black circle button labeled “RST”). Next, press and hold the Reset button (for about 5 to 10 seconds) until the LED indicator flashes red/blue.
This will reset your camera and possibly fix the Wi-Fi connection issue. Now unplug your camera and plug it back in, then restart your router and try setting it up again.
Wansview Camera Offline: How to Troubleshoot
If the Wansview app says your camera is offline, then chances are the camera is disconnected from your Wi-Fi network. This could happen if you moved the camera to a different location or when your Wi-Fi network is unstable. Follow the steps below to troubleshoot this issue:
1. Check Your Router
An unstable Wi-Fi network can cause your camera to disconnect from Wi-Fi, hence the app can’t find your camera as it’s offline. To fix this, restart your router, then wait for a few seconds and return to the app to see if your camera is now online. Also, check that your camera is plugged into a working outlet and has received power.
2. Ensure Your Camera is Within Your Network’s Coverage
If you’ve recently changed the location of your camera, check that your Wi-Fi network signal is strong in the new location. Your camera should be within the range of your Wi-Fi network, else it might keep disconnecting and reconnecting.
The distance between your camera and router should be 25 to 30 feet (for indoor cameras). And 40 to 50 feet for outdoor cameras.
Alternatively, you can get a Wi-Fi extender to extend your Wi-Fi network to where your camera is mounted.
If the offline issues persist, reset your camera, router and update the app (if there are new updates). Next, set it up with the app and connect to your home Wi-Fi network.
This should fix the offline issue.
Wansview Camera Not Recording: How to Troubleshoot
This could happen if the cloud storage isn’t storing the recorded videos, so you can’t play any video. Follow the steps below to troubleshoot this problem:
- Ensure your camera is added to the cloud storage plan. Also, check to see if your storage plan subscription is no longer active. If so, renew your subscription.
- Check and set your recording time and make sure you activate the cloud storage.
- If the problem persists, unlink your camera from the app (tap Settings > Device Management > Delete Camera). Next, uninstall and reinstall the app, then reset your camera (press the reset button for about 10 seconds to reset).
- Set up your camera again and see if the video recording issue is fixed.
Wansview Camera Not Scanning QR Code: How to Troubleshoot
The first step to troubleshooting this issue is to ensure that you’re using the right app—Wansview Cloud. You can download it on Google Play Store or Apple App Store.
Assuming you have the right app on your phone and still can’t scan the QR code, try the following troubleshooting tips:
- Reset your camera by pressing the reset button (for about 5 seconds) until it flashes red and blue (alternating between red and blue light).
- Now try to scan the QR code again and ensure you put your phone screen closer to the camera (3 to 8 inches). If needed, increase your phone’s screen brightness for more visibility.
- Try to change the position of your phone screen to the camera—hold it horizontally or vertically.
This should fix the QR code scanning issues.
For the most part, you can fix common issues with your Wansview Camera by restoring factory settings and then starting all over again to set up the device.
However, using an unsupported Wi-Fi network band can also cause some connection issues. And for this, you need to go over to your router and set the supported network—2.4GHz.
More so, you want to restart/reset your router to fix some Wi-Fi connection issues you may have with your camera.
If the issues persist, contact Wansview Customer Support for further help.
You may also like to read our article about troubleshooting Wemo Wi-Fi Switch and Tapo Smart Plug.