Ring App Not Working: How to Troubleshoot
So the Ring app on your Android or iOS device has suddenly stopped working, and you’re not sure what the problem is? We’re here to help.
In this post, we’ll explain why this might be happening—and as well walk you through some handy tips to fix the problem. Let’s get started.
If your Ring app has suddenly stopped working, here are some reasons behind this problem:
- Your current Ring app version is outdated.
- The cache in your Ring app is corrupt.
- Some apps on your phone are interfering with the operation of your Ring application.
- Your Wi-Fi network is incompatible with the Ring app.
- Your router’s configuration does not support the Ring application
- Some of the essential resources for your Ring app are not available on your ISP.
Now, let’s head over to the troubleshooting tips.
Quick Tip: If your Ring app isn’t working properly, the first troubleshooting step to try is to force close the app and restart your phone. If this doesn’t help, then continue to the next troubleshooting steps.
Ring App Not Working: Try These Troubleshooting Tips
1. Update the Ring App on Your Phone/Tablet
As you probably know, old app versions may contain bugs that affect the performance of the app on your mobile device (Android or iPhone).
Most of these bugs are fixed after a new app update. But if you are still using the outdated version of the app, you may experience some malfunctions—just like the problem you’re having with the Ring app.
To resolve this issue, install the latest version of the Ring app.
You can update your Ring app by following these steps:
- Open the Google Play Store or Apple App Store on your phone.
- Enter ‘Ring app’ in the search bar. Then click on the search button to see the search results.
- Find the Ring app in the search results and tap on it. This should direct you to the Ring App download page.
- Click the Update button to download the latest version of the Ring app.
- Reboot your phone and relaunch your Ring app.
Your Ring app may now start working properly. If not, keep reading.
2. Clear Your Ring App Cache
Ring App uses its cache to improve user experience. But if your cache is corrupted, the app may stop working.
So, another fix to try if your Ring app suddenly stops working is to clear the cache.
Here’s how to clear your Ring app cache:
- Open the Settings app on your phone.
- Select Apps or Application Manager.
- Select the Ring app.
- Tap Force Stop. Then tap Confirm to force close the app.
- Next, tap Storage under ‘Ring’.
- You should now see the Clear Cache button. Tap on the button to delete all your Ring app cache.
- After removing your Ring app cache, relaunch your Ring app. If the Ring app works well, it means the cache was corrupted. Go back to the Settings app and select the Ring app under Apps.
- Now, click on Clear Data to remove all data. This will help remove any unseen glitches to prevent similar issues in the future.
- Tap Confirm to complete the process.
You can now restart your Ring app. Please note that you may have to log in to your Ring account again to use the application.
Your Ring app should work properly now. If the Ring app is still not working, try clearing the cache again. If nothing changes after you’ve repeated all the steps involved in clearing your Ring app cache, continue to the next step.
3. Uninstall Interfering Applications from Your Smartphone
If you use an Android phone, your Ring application will share your phone’s resources with other apps on the device. Unfortunately, this may cause one application to interfere with the operation of your Ring app. Your Ring app may stop working because of this interference.
Two common applications that interfere with the operation of the Ring App are Adguard and Clean Master. If you have any of the two applications on your phone, consider uninstalling them.
So, you can solve this problem by uninstalling the interfering application from your phone. To uninstall an application, tap and hold the app until the Uninstall button appears. Then click on the button to remove the application from the phone.
After uninstalling the inappropriate application, close and restart your Ring app. Then check if the app is working properly.
4. Switch to a 2.4GHz Wi-Fi Network
Most modern routers have dual bands; 2.4GHz and 5GHz. However, Ring devices only support the 2.4GHz Wi-Fi band.
So, if your router is running on a 5GHz Wi-Fi band, your Ring app may not work—as it can’t connect to your Ring devices.
Check your router and ensure it’s operating on the supported Wi-Fi frequency. If you’re not sure how to go about this, follow the steps below:
- Enter your router’s IP address into a web browser. You should avoid using Google Chrome for this process.
- If you don’t know what your router’s IP address is, check the user manual or try googling it.
- Once you input your router’s IP address into a web browser, you’ll be taken to the router’s web page.
- Now, you’ll be prompted to enter your username and password. If you’ve never accessed your router’s admin before, enter ‘admin’ as your username and password. You can also check your user manual for this information.
- Next, click on Wireless Network Settings or Wireless on the Homepage. The Wireless Network Settings tab is usually at the top of the Homepage. If you can’t find it there, look for it within the Menu tab.
- Scroll to the Wireless Channel section on the Wireless Network Settings page. Then look for the option that contains your Wi-Fi signals. When you find it, tap on it and select 2.4GHz—to change the current Wi-Fi network 2.4GHz.
- Some routers web pages, such as Netgear, are structured such that each Wi-Fi band has its section. In such pages, you have to enable 2.4GHz Wi-Fi and disable 5GHz Wi-Fi.
- Next, move to the bottom of the screen and click on Save.
You have now switched your Wi-Fi network to the 2.4GHz band.
5. Reinstall Your Ring App
If none of the tips above has fixed your Ring App, the application file may be corrupt. So, you’ll have to uninstall and reinstall the app to resolve the issue.
But before you reinstall the app, you’ll need to clear your cache to prevent the data from corrupting the app in the future.
Follow the steps below to reinstall your Ring application:
- Open the Settings app on your phone and click on Apps.
- Select the Ring app.
- Under the Ring app page, tap Force Stop.
- Then click on Clear Cache and Clear Data to remove all saved data from your Ring app.
- After removing your data from the Ring app, click on the Uninstall button to remove the Ring app from your phone.
- Reboot your phone.
- Then go to the Google Play or App Store and search for ‘Ring app’.
- Select the Ring app in the search results. This should take you to the download page for the Ring app.
- Click on Install to reinstall your Ring app.
After installing the Ring app, open the app, log in to your Ring account, and check if the application is now working perfectly. If not, continue to the next step.
6. Re-configure Your Router Features to Suit the Ring App
If you’ve just gotten a new router, some of the router’s features may be incompatible with the Ring app. As a result, the Ring app may not work. Such disruptive features include firewalls and some threat prevention settings on the router.
Also, applications like the Circle Parental Control may not work well with your Ring app. You’ll have to disable all these problematic features to fix your Ring app.
Take the following steps to disable disruptive features on your router:
- Enter your router’s IP address into a web browser.
- The system will ask you to input your username and password on the webpage. Enter ‘admin’ as your username and check your router’s manual for the password.
- Next, open the Menu tab and click on Settings.
- If you are using the Circle Parental Control app, look for the Disable Circle option on the Settings page.
- Also, disable the firewall and threat prevention settings on the Settings page.
- Exit the router webpage when you are satisfied with the configuration.
Now, go to your Ring app and check if it is working well.
7. Factory Reset Your Ring Devices
When your Ring app stops working, the problem might not be from the application, phone, or router. Rather, your Ring device(s) may be responsible for the failure of the Ring app.
That said, you may need to factory reset your Ring device when the Ring app stops working.
Before you reset any of your Ring devices, note that this action will permanently erase all your custom settings and saved data. You should only opt for a factory reset after trying all other troubleshooting tips without success.
That said, the factory reset process for Ring devices differs from one device to another. So, you may need to refer to your user manual for guidelines.
But If you have a Ring Video Doorbell 2, here are the steps to perform a factory reset:
- Unbolt the screw at the bottom of the video doorbell.
- Find the black Reset button on the doorbell. Then press and hold the button for 15 seconds.
- The light at the front of the doorbell will blink several times.
- Once the light stops flashing, restart the Ring app. But before you restart the Ring app, remember to replace the screw you’ve removed from the doorbell.
- Next, tap the Menu bar in the Ring app.
- Then select Devices and click on the Ring device you are currently using.
- Tap Device Settings and select General Settings.
- Now, click on Remove Device. Then tap Confirm to delete the device from your Ring account.
- After removing your Ring Video Doorbell from your account, restart your smartphone.
- Then press the black reset button again on the Ring Video doorbell to put it on setup mode.
Connect the device to the Ring app and check if the application is working properly.
If you have several Ring devices, repeat this process. That is, factory reset all your Ring devices, remove them from the Ring app, then set them up again. This should fix the issue with the Ring app.
8. Factory Reset Your Router
If your Ring app still fails to work after you’ve tried all the tips mentioned here, consider factory resetting your router. If the fault in the Ring app is related to an internet connection, factory resetting your router should fix the issue.
Generally, you can reset a router by pressing and holding the reset button for about 10 seconds. The reset button is usually located on the back of the router.
After the reset is complete, reconnect your smartphone and other devices.
Note that resetting your router may change your password. You may have to set up the password again to enable you to connect your devices.
Next, check if the Ring app is working properly.
9. Disconnect Your Smartphone from Other Devices
If you connect your phone to some devices, they may prevent the Ring application from working on your phone. While Samsung devices are most notorious for this problem, other appliances like smartwatches may also be responsible for this issue.
You can fix this issue by disconnecting your smartphone from these problematic devices.
Take the following steps to disconnect your smartphone from other devices:
- Tap the Settings icon on your phone.
- Next click on Bluetooth.
- Toggle the switch on the Bluetooth page to turn off Bluetooth.
- Then switch off other smart devices apart from your phone. Such devices may include wireless speakers, smartwatches, and Samsung gadgets. Alternatively, you can put the devices in Airplane mode.
- Tap the Ring app to open it.
- Now, turn on each device and reconnect them to your phone one by one. Do this until you find the device preventing your Ring app from working properly.
- After you’ve discovered the problematic device, turn it off or contact the device’s manufacturer to report the issue. You can also reach out to Ring Support for suggestions on how to fix the problem.
10. Change Your Internet Service Provider (ISP)
If the problem persists, try changing your ISP. Sometimes, your ISP might restrict some features that are necessary for the operation of the app. These features might have been available on the ISP before, which may be why you had no issue using the Ring app on previous occasions.
But since your ISP may not provide these features any longer, you may have to switch to another ISP. So, change your ISP, then check your Ring app to see if it’s working fine now.
If the app works on a different network, then your previous ISP is the culprit. So, you may have to contact them to fix the problem before switching back.
11. Contact Ring Customer Support
If none of the fixes above help, contact Ring Customer Support to find out what the problem is. Sometimes, Ring might be performing unscheduled maintenance, or the servers are down.
So, find out from Ring Customer Support or wait for some time and try to use the app again. You may also check Ring forums to see if other users are facing the same problem.
To recap, if the Ring app on your phone stops working, force quit the app and restart your phone to fix the problem.
If that doesn’t help, apply other fixes explained above. And if your Ring app fails to work after you’ve tried all the tips here, visit the Ring website and log in to your Ring account. You can then manage your Ring devices from the Ring website.
You can also use alternative apps like Chime Pro, Live Home, and Rapid Ring to control your Ring devices.
You may also like to see how to troubleshoot SmartThings and Smart Life apps.