Usually, connecting and controlling compatible smart devices with the Smart Life app is a seamless process.
However, the reverse could be the case sometimes; you may have a hard time connecting your device to the app or not being able to control your device after pairing it with the app. Sounds like you? Then keep reading as I’ll walk you through the steps to troubleshoot this issue in the following paragraphs. Let’s begin!
In short, if your Smart Life app is malfunctioning, reboot your phone. Then launch the app again to see if it works. If that doesn’t help, uninstall and reinstall the app. This should resolve the issue.
But if the problem persists, read on to see other troubleshooting steps to try.
Smart Life App Troubleshooting Tips
So here are some troubleshooting steps to try if the Smart Life app isn’t working with your plug and other devices.
1. Check that Your Device is Compatible with the Smart Life App
If this is your first time using the Smart Life app and with a single device, you want to first check that the app is compatible with your device.
Although most smart devices, such as smart plugs, switches, and bulbs, are compatible with the Smart Life app, some devices do not work with the app. So if the app isn’t working for you, the first step to troubleshooting the issue is to check if the manufacturer of the device approves the use of the Smart Life app.
You may try googling “app compatible with my device” (use the device name) to see if your device has a dedicated app other than the Smart Life app. If so, that might be the cause of the issue, so download the new app and set it up with your device to see if it works fine.
But if you’re sure that your device is compatible with the Smart Life app or the app has been working for you before but suddenly stops, continue to the next steps.
2. Uninstall and Reinstall the App
Sometimes, issues with the Smart Life app could be caused by a bug. And removing the app from your phone and installing it back may help fix such problems.
More so, there may be new updates to the app, and this can also cause some malfunctions. Of course, uninstalling and reinstalling the app will ensure you have the most current version of the app on your phone.
So, locate the app on your phone and uninstall it. Next, go to Google Play Store or Apple App Store (depending on the phone) and reinstall the app on your phone.
Now launch the app and ensure that your device(s) linked to the app are turned on. Also, check your router and ensure your internet is stable.
Next, confirm (in the app) that your device(s) are connected to your home Wi-Fi, then try to control (turn on/off or schedule) any of your devices through the app to see if it works.
See the next step if the problem persists.
3. Troubleshoot Your Devices
Sometimes, this issue might come from your devices and not Smart Life. So, if the problem persists, troubleshoot your devices linked to Smart Life.
You can start your troubleshooting by rebooting the device(s). A simple way to do this is to unplug the device(s) from its power source and plug it back in.
Next, check whether any of your devices with the Smart Life app require a firmware upgrade. You can do this within the Smart Life app or check your device user manual for firmware update instructions.
4. Remove Your Device(s) from the App
If the issue persists, then chances are your device(s) are not correctly set up with the app or so. So the next thing you want to do is remove your device(s) from the app and start the setup process all over again.
Follow the steps below to remove your device from the Smart Life app:
- Open the All Device tab in the Smart Life app.
- Tap the device icon you want to remove.
- Tap the edit symbol in the top right-hand corner (it looks like a pencil).
- Scroll down to the bottom of the page and tap Remove Device.
Repeat the steps to remove other devices (if you have multiple devices linked)
Note: The app interface may change, so be sure to follow the onscreen instructions to remove a device from the app.
Next, you’ll have to add your device(s) to the Smart Life app again. But before that, you may want to reset your device to possibly clear off any glitch. For smart plugs, simply press and hold the Power button for about 5 to 10 seconds until the indicator light blinks rapidly. This will reset your plug.
Setting Up Your Device with the Smart Life App
As mentioned, you’ll have to add your device(s) to the Smart Life app again, and the process may differ slightly depending on the device.
But generally, here are the steps to follow to set up your device with the Smart Life app:
- Ensure your device is on and is in pairing mode.
- Open the Smart Life app on your phone and tap the Plus (+) icon in the top right-hand corner.
- Tap the icon of the device you want to add (Socket, Switch, etc.).
- The app will ask you to confirm that your device is on (probably blinking rapidly) and is in pairing mode.
- Tap the confirmation tab/message on the screen.
- Enter your Wi-Fi password and follow the onscreen instructions to add your device.
Note: Most devices that work with the Smart Life app only support the 2.4GHz Wi-Fi network. If your router has a dual-band (2.4GHz and 5GHz) check and ensure it’s set to the supported network. You may check your device manual to see the supported Wi-Fi network band.
If you’ve successfully paired your device with the app, you can now try controlling it via the app to see if the issue is resolved.
In summary, here’s what to do if the Smart Life app isn’t working with your device:
- Check for compatibility with your device.
- Uninstall and reinstall the app on your phone.
- Check and update your device’s firmware.
- Unlink and relink your device(s) to the app.
This should resolve the issue you’re having with the Smart Life app. And if the issue persists, you want to try resetting your device(s) and also check that your internet is stable.
More so, ensure your router is set to the supported Wi-Fi network, as an unsupported Wi-Fi network could also cause problems with your device and the app.