If you’re looking for tips to fix Wi-Fi connection problems with your Ring Base Station, this post contains troubleshooting tips to help you resolve the issue. Let’s get started.
First off, here are some reasons behind the connectivity issues with your Ring Base Station:
- Your Wi-Fi network signal strength is low.
- Incorrect password.
- Unsupported Wi-Fi band.
- Your router is malfunctioning.
Now, let’s go into more details on how to go about this issue.
Ring Base Station Won’t Connect: Try These Troubleshooting Tips
1. Move the Base Station Closer to Your Wi-Fi Router
If you’re having trouble connecting your Ring Base Station to the internet via Wi-Fi, your Wi-Fi signal strength might be weak. And this usually happens if the Base Station is located too far from the router.
Try to move the Base Station closer (within 30 feet) to your router to see if it solves the connection problem.
If this doesn’t help, continue to the next step.
2. Power Cycle Your Router
If your Ring Base Station still doesn’t connect to Wi-Fi, you may need to power-cycle your router to fix internal connecting errors.
Follow these steps to power-cycle your router:
- Press the power button on your router to turn it off. If your router is plugged into a wall outlet, remove the plug from the outlet.
- Wait for 30 seconds.
- Now, press the power button again or re-plug your router to the outlet.
Your router should restart, and your Ring Base Station should connect to Wi-Fi.
3. Check Weather an Ethernet Cable is Plugged into the Base Station
If you’re still unable to get your Ring Base Station connected to Wi-Fi, check whether you have an Ethernet cable plugged into the Base Station.
The Ring Base Station won’t connect to Wi-Fi if an Ethernet cable is plugged in. So, you’ll need to check if you have an Ethernet cable plugged in. If so, remove it and try to get to Wi-Fi again.
4. Ensure You Are Entering the Correct Wi-Fi Password
When you’re trying to connect your Ring Base Station to your Wi-Fi network in the Ring app, the system will ask you for a password. If you input the wrong password, the connection will fail.
Check that you’re entering the correct Wi-Fi password. If you’ve forgotten your password, reset your router and set a new password.
Next, try to connect again to see if it works. If not, continue to the next step.
5. Switch Your Wi-Fi Band
If your router is fairly new, you are probably using a dual-band router. Dual-band routers operate on both 5GHz and 2.4GHz Wi-Fi networks, depending on the network with the strongest signal.
And while the Ring Base Station works with both network bands, the 5GHz network is usually not stable and may lose connection or refuse to connect sometimes.
So, if you’re still unable to get your Ring Base Station connected to Wi-Fi, check whether your router is operating on the 2.4GHz network. If so, switch it to the 5GHz band to see if it fixes the connection problem.
If you’re not sure how to change your Wi-Fi band, refer to your router’s user manual.
6. Connect to Your Wi-Fi Network Manually
Due to some errors in your Ring app, your Ring Base Station may not connect to your Wi-Fi network automatically. So, you’ll need to manually connect it to your Wi-Fi network.
When your Ring Base Station fails to connect to Wi-Fi, the “Try Again button” and “Add Network Manually” button will appear on the setup page. Click on the Add Network Manually button to manually connect your Ring Base Station to your Wi-Fi network.
Your Wi-Fi network will appear once you tap on the Add Network Manually button. Follow the onscreen instructions to complete the process.
7. Factory Reset Your Ring Base Station
Is your Ring Base Station still not connecting to Wi-Fi? This might be happening because incorrect settings or some internal glitches within the Base station are obstructing the connection. And you can fix it by factory resetting the Base Station.
Take the following steps to factory reset your Ring Base Station:
- There’s a small hole at the back of your Ring Base Station. Get a pin and insert it into the small hole.
- The Reset button is located inside the hole. Use the pin to press the Reset button once and remove the pin immediately.
- The LED light on the Base Station should turn red after ten seconds. This means the Base Station is reset. Your Ring Base Station should connect to Wi-Fi after the factory reset is complete.
8. Contact Ring Support
If your Ring Base Station still refuses to connect to Wi-Fi after you’ve tried all the tips here, report the issue to Ring Support. The Ring Support team may tell you what to do to fix the problem or replace the device.
So that’s how to fix Wi-Fi connection issues with your Ring Base Station.
To recap, if your Ring Base Station is not connecting to Wi-Fi, move your router closer to the Base Station. Then, manually link the Base Station to your Wi-Fi network.
If the device still fails to connect to Wi-Fi after this, check that you are entering the correct Wi-Fi password. Then switch your Wi-Fi network to a 2.4GHz band. Next, power-cycle your router and factory reset the Base Station.
You may also try connecting your Ring Base Station to the internet via the Ethernet cable if your Wi-Fi setup keeps failing.
And if none of the tips work, reach out to Ring Support for help.
You may also like to see how to troubleshoot offline issues in Ring Base Station.