If you’re on this page, my guess is your Schlage Connect Keypad/Touchscreen suddenly stops working. If that guess was correct, you want to keep reading as this post contains valuable information to help you troubleshoot the issue. Let’s begin.
How to Troubleshoot Schlage Connect Keypad Problems
So here are some troubleshooting steps to try if your Schlage Connect Keypad/Touchscreen isn’t working correctly:
1. Replace the Batteries
Your Schlage Connect Keypad may malfunction if the batteries are low. So if your keypad suddenly stops working, the first step to resolving this issue is to replace the batteries in your lock.
So replace the batteries in your lock to see if that resolves the issue. Ensure you get the right batteries—lithium or rechargeable batteries are not recommended. Only use high-quality alkaline batteries and do not mix old batteries with new ones.
If the keypad doesn’t work after replacing the batteries, continue to the next troubleshooting step.
2. Disable Vacation Mode
If your Schlage Connect keypad isn’t working; as in you’re not able to unlock your door with a User Code, chances are Vacation Mode is in effect.
As you probably know, Vacation Mode (when enabled) will make your Schlage Connect Keypad temporarily inactive until it’s disabled. That is, you can’t unlock your door or program any function through the keypad.
With that in mind, you want to try disabling Vacation Mode to see if that resolves the keypad problem.
To disable Vacation Mode on your Schlage Connect, simply enter your current Programming Code via the keypad. The lock will blink green twice, followed by two beeps, showing the operation is successful. Next, try to enter a User Code to unlock the lock.
Did it work? Great. But if not, continue to the next step.
3. Reset the Lock
If the keypad issue persists after trying the above troubleshooting steps, then it’s safe to assume that there’s a glitch in your lock. So the next thing you want to do is restore default factory settings on the lock.
As you probably know, performing a factory reset on your Schlage Connect usually helps to clear off unseen bugs causing some malfunctions—just like what you’re currently experiencing.
So reset your lock to see if that fixes the problem. Not sure how to reset your Schlage Connect Deadbolt? Here’s how:
- Step 1: Locate the default Programming Code on the back of the Alarm Assembly or back of your user guide (you’ll need the code to reprogram your lock after the reset).
- Step 2: Remove the battery cover and disconnect the batteries. Next, press and hold the outside Schlage button.
- Step 3: Reconnect the batteries while holding the outside Schlage button. Now release the outside Schlage button.
- Step 4: Confirm that the lock is reset by pressing the outside Schlage button and then entering one of the default User Codes (you can find it on the back of the Alarm Assembly or back of the user guide).
- Step 5: The lock will perform a setup routine if the reset was successful. Wait a few seconds for the bolt to stop moving.
Now your lock is reset and that should fix the keypad issues you’re having with it.
Note: Factory resetting your Schlage Connect Deadbolt will delete all of your User Codes and other custom settings. So you’ll have to start all over again to program the lock—as you did when you just installed it.
You should change your Programming Code to prevent anyone else from tampering with your lock programming. If you’re not sure how to change the default Programming Code to your Schlage Connect Deadbolt, see how to do that below.
Changing the Default Programming Code on Schlage Connect Deadbolt
- Press the outside Schlage button and enter the default Programming Code (6 digits).
- Press 3 and then enter a new Programming Code (6 digits).
- Re-enter the new Programming Code again to complete the process.
- If the lock blinks green twice, followed by two beeps, it means the operation is successful, and your new Programming Code is now in effect. Use the code to program other functions in your lock (that requires Programming Code).
You may also want to delete the default User Codes and add your own codes. Here is how to delete the two default User Codes:
- Press the outside Schlage button and then enter your current Programming Code.
- Press 6 and enter your current Programming Code again. This will delete the two default User Codes.
You can now add your unique User Codes. Follow the steps below to add new User Codes on your Schlage Connect Deadbolt:
- Press the outside Schlage button, then enter your Programming Code.
- Press 1 and then enter a new User Code (4 to 8 digits).
- Re-enter the new User Code. The lock will blink green twice and then beep twice, showing the new User Code is successfully added.
Repeat the steps to add more User Codes. Note that all User Codes must be the same length. That is, if your first User Code was 4 digits, all other User Codes must be 4 digits.
If your Schlage Connect Keypad isn’t working, you can fix the issue by replacing the batteries, disabling Vacation Mode, or performing a factory reset on the lock.
However, keep in mind that your Schlage Connect Keypad may not work if you’ve not programmed User Codes. What this means is, if you’re unable to unlock your Schlage Connect via the keypad, check that you have created User Codes. Perhaps you deleted all User Codes in error, or you’ve yet to program User Codes. Follow the steps above to add new User Codes, then try to unlock your door via the keypad again.
If everything looks good and your Schlage Connect Keypad/Touchpad isn’t responding, contact Schlage Customer Support for further help.