Trying to set up your Sengled Smart Plug with the app and not sure why it won’t connect to your home Wi-Fi network? If so, this post is your go-to resource.
In the following paragraphs, we look at some reasons your smart plug isn’t connecting to your Wi-Fi network and how to troubleshoot. Let’s begin!
Troubleshooting Wi-Fi Connection Issues in Sengled Smart Plug
1. Power Issues
Your device will have issues connecting to Wi-Fi if the Sengled Smart Hub (or any other hub in use) doesn’t have power. Ensure you plug the hub into a working wall outlet and confirm that it has received power. If it has received power, the LED indicator light on the hub will be blue.
Also, check that the smart plug has received power. You should see a slowly blinking blue light on the LED indicator—if your plug has received power. If not, unplug it and wait for about 60 seconds and then plug it back in. Next, press and hold the Power button (for about 10 seconds) until you see a blue blinking light on the LED indicator.
Note that the wall outlet, hub, and smart plug must have an adequate power supply. Make sure everything is in good working condition and then try reconnecting to Wi-Fi again.
If everything looks good, but your Smart Plug won’t connect to Wi-Fi, continue to the next step.
2. Connecting to a 5GHz Network
Another reason you may have problems connecting your Sengled Plug to Wi-Fi is if your router is set to the 5GHz network bandwidth.
The Sengled Smart Plug doesn’t support the 5GHz but 2.4GHz. So go over to your router’s settings and ensure it’s set to broadcast only the 2.4GHz bandwidth.
If you’re not sure how to do this, refer to your user manual for instructions.
More so, turn on Bluetooth and Location on your mobile device to help your Smart Plug find and connect to your home Wi-Fi network faster.
3. The Sengled Smart Hub is Overloaded
As you probably know, you need a hub to set up the plug—including setting it up with Alexa and Google Home. And the plug is compatible with the Sengled Element Hub, SmartThings, and Echo Plus (with a built-in hub).
If you’re using a Sengled Hub (recommended), you want to ensure the plug is connected to the hub before setting it up with the app and other smart devices. If you’re having issues connecting it to the hub, chances are the hub is overloaded.
Try this, unplug the hub from the power source and wait for about 30 seconds or so. Next, plug it back in and ensure it’s turned on.
More so, move the hub closer to your router and avoid any hindrance between both devices. Now, connect your hub to the router and then try reconnecting your smart plug to Wi-Fi to see if this fixes the problem.
Still having the same issues? See the next step.
4. Your Router is Overloaded
Most times, doing a full restart/reset of your router/modem could help fix several problems you may have with your Sengled Smart Plug.
Note that if you connect too many devices to your router, it becomes overloaded and may result in an unstable network. So, check to see if you have too many devices connected to your router at the same time. If so, disconnect some devices to create space for your smart plug.
On the one hand, you may want to reset your router to automatically disconnect all the devices and then connect a few devices back and try to connect your plug to Wi-Fi again. This will reduce the workload on the router and enhance its performance.
5. Reset the Sengled Smart Plug
If everything looks good but your device still finds it difficult to connect to your Wi-Fi network, then consider resetting it. As you probably know, resetting the plug will erase all previous settings and possibly rid any hidden bug obstructing the Wi-Fi connection.
That said, here’s how to factory reset your Sengled Smart Plug:
- Unplug the plug from the wall outlet and plug it back in.
- Press and hold the power button (for about 15 seconds) until the LED indicator blinks rapidly and then slowly.
Now your plug is reset and is in pairing mode. Return to the app and start the setup process again. Hopefully, it should connect to your home Wi-Fi network this time.
Note: Ensure you use the right app. Sengled Smart Plug works with the Sengled Home app—you can download it from Google Play Store or Apple App Store—depending on your mobile device.
The plug also works with Alexa and Google Home (requires a hub), and you can pair it by linking your Sengled account to Alexa or Google Home. Follow the onscreen instructions in Alexa or Google Home app to do this.
So that’s how to troubleshoot Wi-Fi connection issues with your Sengled Smart Plug.
In addition, ensure you enter your correct Wi-Fi password during the setup process, as this can also cause Wi-Fi connection issues. More so, check that your Wi-Fi network is stable—you may want to move your router closer to the plug to improve Wi-Fi signal strength.
Outdated firmware can also lead to connection failure—so ensure your mobile device and hub are running on the current firmware before connecting to Wi-Fi.
As mentioned, there may be several reasons behind the Wi-Fi connection problem, so ensure you try all the troubleshooting tips above to see which one works.
If you have further challenges, you may need to contact the Sengled Help Desk for further help.