With a TanTan Smart Plug, you can turn your dummy devices into smart devices. Yes, as you probably know, the plug comes with built-in Wi-Fi and allows you to plug compatible devices and control them from miles away via a dedicated app on your phone.
However, you may sometimes encounter difficulties when setting up the plug. Sounds like you? Then keep reading as I’ll walk you through the steps to troubleshoot common setup issues with your TanTan Smart Plug. Let’s begin!
TanTan Smart Plug Not Connecting to Wi-Fi: How to Troubleshoot
Here’s what to do if you’re having trouble connecting your TanTan Smart Plug to your home Wi-Fi:
1. Check That Your Plug Has Received Power
Before setting up your plug, you want to first ensure that it’s plugged into a working outlet and has received power. If your plug has received power, you’ll see blue flashes from the LED indicator. If not, press and hold the Power button for about 5 seconds or so until it starts flashing rapidly.
The rapid flashes signify your plug has received power, and is now ready to connect to a Wi-Fi network.
So if the LED indicator on your plug is now blinking rapidly, return to the app and try to connect to your home Wi-Fi again.
Still won’t connect? See the next step.
2. Check Your Wi-Fi Network Band
You may also encounter connectivity issues with your TanTan plug if you’re trying to connect it to an unsupported Wi-Fi band. What this means is, TanTan Smart Plug only supports a 2.4 GHz Wi-Fi network band. So it won’t connect to your home Wi-Fi if set to a 5 GHz band.
To fix this, check your phone’s Wi-Fi settings to see if you’re running a 5 GHz Wi-Fi network. If so, switch it to 2.4 GHz via your router’s settings.
Note: Switching a Wi-Fi network band mostly depends on the router you’re using. If needed, check your router’s user manual for a detailed guide on how to do that.
More so, make sure your Wi-Fi is password-protected and confirm that the password is correct.
If you have done all these, try to connect your device again to see if it works.
3. Put Your Router Closer to the Plug
If your router is positioned too far from the plug, chances are the network signal strength might be weak. So if you’re still having connection issues and your router is not closer to your Smart Plug, try to bring it closer to improve Wi-Fi signal strength.
This may help fix the connectivity issue you’re having with your TanTan Smart Plug.
4. Make Sure Your Phone Isn’t Connected to a Different Wi-Fi Network
In my experience, connecting the TanTan Smart Plug to a Wi-Fi network different from the one used on your phone causes connection issues. That is, your phone and plug need to be on the same Wi-Fi network for a seamless connection.
So if you were trying to connect the plug to a different Wi-Fi network, switch to the same Wi-Fi network used on your phone. This should solve the Wi-Fi connection issue.
Continue to the next step if the problem persists.
5. Reset Your TanTan Smart Plug
Now you want to perform a factory reset on your device if the problem persists. As you probably know, factory resetting smart devices usually helps to fix bugs—causing connectivity issues and the like.
So go ahead and reset the plug and start the setup process all over again.
To reset your TanTan Smart Plug, press and hold the Power button for about 5 seconds. Release it when the device starts flashing blue rapidly.
This should fix the Wi-Fi connection issue with your plug. If not, then you may have to contact the manufacturer for help.
TanTan Smart Plug Offline: How to Troubleshoot
When the app says your plug is offline, it means it’s unable to reach the device, and this could be caused by a failed Wi-Fi connection or when your plug is turned off. So here’s how to go about this issue:
- Unplug your plug from the outlet and plug it back in. If needed, plug it into another outlet and ensure it’s turned on.
- Press and hold the Power button for a few seconds until it starts blinking rapidly. This will put the plug in setup mode.
- Now, return to the app and start the setup process again and ensure your Wi-Fi is running a 2.4 GHz network band. This should fix the offline issue with your plug.
If you’re not sure how to correctly set up your TanTan Smart Plug with the Smart Life App, see how to do it below.
How to Set Up TanTan Smart Plug/Connect to Wi-Fi
- Download the Smart Life App from Google Play Store or Apple App Store—depending on the device you’re using. Next, you’ll need to create a Smart Life account—tap Create Account and follow the on-screen instructions to create your account. But if you already have a Smart Life account, sign in with your existing credentials.
- Plug in your TanTan Smart Plug into a working outlet. Next, press and hold the Power button (for a few seconds) until the indicator light blinks rapidly.
- Open the Smart Life App and tap the Plus (+) icon on the top right-hand corner and then tap Socket (Wi-Fi).
- The app will prompt you to confirm that your plug is blinking rapidly. Check and then tap “Confirm indicator rapidly blinks”. Next, enter your Wi-Fi password (ensure the password is correct).
- Now, wait for a few seconds for the connection to complete. Once it’s complete, the app will display a message on your screen that the device has been successfully added. Rename the plug and tap Done.
So that’s it! Your TanTan Smart Plug is now paired with the Smart Life App and you can turn the lights on/off, create schedules, and more through the app.
TanTan Smart Plug also works with Google Home and Alexa for voice control. See how to set up the plug with Google Home and Alexa below.
How to Set Up TanTan Smart Plug with Alexa
You need to set up your smart plug with the Smart Life App first before pairing it with Alexa. Yes, this is because the process requires you to link your Smart Life account with Alexa. So if you’ve successfully set up your TanTan Smart Plug with the Smart Life App, follow the steps below to link it to Alexa:
- Open the Alexa App on your phone and tap the Menu icon on the top left-hand corner.
- Select “Skills and Games”. Now you need to search for the Smart Life App. Tap the Search icon on the top right-hand corner and type in Smart Life.
- Tap Smart Life from the search results to open it. Next, tap ENABLE TO USE.
- Sign in with your Smart Life account credentials to authorize the integration. Next, select Smart Life and tap Link Now.
- Tap Authorize to complete the process. A message will appear on the screen — “Smart Life has been successfully linked“.
So that’s how to set up your TanTan Smart Plug with Alexa via the Smart Life App. You can now control devices plugged into the plug via Alexa voice assistant.
How to Set Up TanTan Smart Plug with Google Home
Follow the steps below to set up your TanTan Smart Plug with Google Home:
- Open the Google Home app and tap the Plus icon (+) on the top left-hand corner. Next, select Set up device.
- Select “Works with Google“. Now you need to search for the Smart Life App; tap the Search icon on the top right-hand corner and type in Smart Life. Next, tap Smart Life from the search results.
- You’ll be taken to a new screen where you need to sign in with your Smart Life account credentials. So go ahead and sign in with your existing Smart Life account credentials—email/username and password. Next, select Smart Life and tap Link Now.
- Tap Authorize to complete the setup.
You can now control your TanTan Smart Plug and devices plugged into it via Google Assistant.
TanTan Smart Plug stopped working; what to do?
Check that the device is still on. It will stop working if power goes out, so check the outlet and ensure your plug is on.
If it’s on but not working, press and hold the Power button for 5 seconds or so to reset it. Now return to the app and set it up again.
Why is my TanTan Smart Plug blinking blue?
Rapid blinking blue lights on your TanTan Smart Plug show the device is searching for a Wi-Fi network and ready to connect. This also means the device is in setup mode.
For the most part, you can troubleshoot common issues with your TanTan Smart Plug by resetting it. But first, check that the plug is plugged into a working outlet and then reset it if you’re having problems connecting it to your home Wi-Fi.
More so, make sure you’re running a 2.4 GHz Wi-Fi network band as TanTan doesn’t work with a 5 GHz Wi-Fi network.
So that’s it! Hope this post was helpful and you could troubleshoot the problem you were facing with your TanTan Smart Plug.