Setting up a Govee Smart Plug with the app is usually a seamless process. However, you may sometimes encounter connectivity issues—if you’re not familiar with the process. Sounds like you? Then keep reading as I’ll show how to resolve Wi-Fi connectivity issues with your Govee Smart Plug.
How to Troubleshoot Govee Smart Plug Wi-Fi Connection Problems
Try the following troubleshooting steps if you’re having difficulties connecting your plug to your home Wi-Fi network:
1. Check Whether the Plug is Turned On
If you’re having problems connecting your Govee Smart Plug to Wi-Fi, the first step to troubleshooting this issue is to confirm that your plug is on. So go over to the wall outlet where you plugged the plug and ensure it’s turned on.
If the plug has received power, you should see a slowly blinking blue light on the LED indicator—this also shows that the plug is in pairing mode. If you don’t see any light on the plug, press and hold the Power button (for about 5 seconds) until the LED indicator blinks blue light slowly.
Now your plug is in pairing mode, return to the app and try to connect again.
Still didn’t work? See the next step.
2. Ensure You Are Using the Right App
Though most smart plugs out there work with Tuya/Smart Life app, the reverse is the case with Govee Smart Plug. The plug only works with the Govee Home app. So if you’ve been trying to set it up with another app—that might be the reason for the connection failure.
Depending on the mobile device you’re using, go to Google Play Store or Apple App Store and download the “Govee Home app” and then try to connect your device again.
More so, ensure you enter your correct Wi-Fi password during the setup process and be sure that the Wi-Fi network you are connecting to is your home network.
Also, your smartphone or tablet should run the IOS version 9.3 and above or Android version 4.3 and above. If everything looks good, but you can’t get your device connected to Wi-Fi, see the next step.
3. Check Your Wi-Fi Network Band
The Govee Smart Plug requires the 2.4GHz Wi-Fi network band—it doesn’t support the 5GHz network band. So if you’re still having connectivity issues, chances are your router is set to run on the 5GHz network band (which is not supported).
So check your router’s Wi-Fi settings and ensure you set it to run on the 2.4GHz band only. You should be able to do this based on the type of router you have—refer to your user manual for specific instructions.
4. Turn on Location on Your Mobile Device
For some reason, the Govee app uses the location feature on your phone to find and connect to the plug faster. So if location service on your mobile device is off, turn it on and then try to connect again.
If it was already on, turn it off and then turn it back on.
5. Fix Low Network Signal Strength
If your router is sending low signals, chances are you may experience connectivity issues. To ensure that your plug and mobile device receive strong Wi-Fi signals, move your router closer to the plug.
Make sure the distance between your router and the Smart Plug is less than 100ft. Ensure to keep few obstructions between the router and the smart plug; there should be no wall, windows, or any objects between both devices. On the one hand, you may consider getting a Wi-Fi extender to improve signal strength.
If there are no obstructions between both devices, and everything else looks good; try to reconnect back to Wi-Fi and see if your smart plug connects successfully.
If everything looks good, but you can’t get your smart plug connected to Wi-Fi, continue to the next step.
6. Restore Default Settings on Your Plug
If everything else fails, then you should factory reset your Govee Smart Plug—this will erase all settings and possibly rid any unseen bug obstructing the Wi-Fi connection.
Follow the steps below to reset your Govee Smart Plug:
- Unplug the plug from the wall outlet and plug it back in.
- Press and hold the Power button (for about 5 seconds) until the LED indicator slowly blinks blue. This should reset the plug.
Next, restart the setup process again and ensure you’re using the right app (Govee Home app) and following other setup processes correctly.
Did it work? Congratulations! Your Govee Smart Plug also works with Alexa and Google Home—follow the onscreen instructions in Alexa or Google Home app to set up your plug for hands-free control.
So that’s how to resolve Wi-Fi connection issues with your Govee Smart Plug. As you can see, there may be several reasons behind the connectivity issues, so make sure to try out all the troubleshooting guidelines above to see which one works for your device.
In the off chance that you get confused about what the light blinking on your device shows, here is what the different flashes mean:
- Solid blue: The Smart Plug has power and is connected to Wi-Fi.
- No Light: The Smart Plug has no power but is connected to Wi-Fi.
- Solid Purple: The Plug is off but not connected to Wi-Fi.
- Solid Red: Your device has no power and has disconnected from Wi-Fi.
- Slowly Flashing Blue: The Plug is reset and ready to connect to a Wi-Fi network (is in pairing mode).
- Rapidly Flashing Blue: The Smart Plug is connecting to a Wi-Fi network.
When troubleshooting your Govee Smart Plug, always note the light blinking, as this may save you a lot of stress. Knowing what light blinking means will help you know the right troubleshooting step to try out.
So that’s it! Hope this article was helpful and you could fix the Wi-Fi connection issue with your Govee Smart Plug.