If you’re looking for tips to troubleshoot your malfunctioning Smonet Door Lock, this post is your go-to resource.
In the following paragraphs, we’ll walk you through some handy tips to help you troubleshoot your Smonet Smart Door Lock. Let’s get started.
Tips to Troubleshoot a Smonet Door Lock
If you’re having issues with your Smonet Door Lock, such as the lock not working properly, not unlocking, and fingerprint malfunctions, here are some troubleshooting steps to try:
Reboot the Lock
If your Smonet Door Lock is malfunctioning, start your troubleshooting by rebooting the lock. Sometimes, the lock may not work correctly because of a minor error, and rebooting it may help resolve the issue.
You can reboot your Smonet Door Lock by removing the batteries and inserting them back in. Ensure you reinsert the batteries properly—following the correct battery polarity (+/-).
Is your lock now working properly after rebooting it? If not, continue to the next troubleshooting step.
Replace the Batteries
Some features in your Smonet Door Lock may stop working if the batteries are low. As you probably know, this lock runs on battery power and the performance will reduce if the batteries are running low.
If your Smonet Door Lock is not working properly, replacing the batteries could do the trick.
Get a new set of alkaline batteries and replace the old ones. Avoid using lithium/rechargeable batteries, as Smonet Door locks do not support them.
More so, do not mix new batteries with old ones, as this may cause some undesirable operations.
If this checks out but your Smonet Door Lock is still not working, continue to the next step.
Reset the Lock
Is your Smonet Smart Door Lock still malfunctioning after replacing the batteries? Then the next thing you want to do is reset the lock.
Resetting your Smonet Door Lock will restore its factory default settings. This should remove incorrect settings/glitches in the lock.
However, note that this action will remove all your custom settings. That is, integration with the TTLock app and other relevant programming will be removed, so you’ll need to reprogram the lock again—as you did at the first installation.
That said, here is how to factory reset your Smonet Smart Door Lock:
- Remove the battery cover. Then remove the batteries.
- Wait for about 5 seconds and reinsert the batteries.
- Press and hold the reset button until you hear a beep. The reset button is a circle button located somewhere around the battery pack.
- Once the lock beeps, it means the reset is successful.
Note that this reset method works for most Smonet Fingerprints door locks. If it doesn’t work for your lock, refer to your user manual or try googling the model to find guidelines.
That said, you should set up your lock again after the reset. It should work fine now. If not, keep reading.
Related Post: How to Unlock a Smonet Smart Lock.
Reinstall the Lock
If your Smonet Door Lock is still not working after trying all the fixes above, chances are the lock wasn’t installed correctly. Incorrect installation can cause problems such as the lock not unlocking, not staying locked, and even issues with the fingerprint scanner.
If the problem with your Smonet Door Lock persists after trying the tips above, remove the lock from the door and reinstall it. The manual should help you reinstall it properly.
If you’re not sure how to handle the installation, get an expert to help you.
If your lock still malfunctions after trying all these, contact Smonet Customer Support and report the problem.
Troubleshooting your Smonet Door Lock may sometimes only require changing the batteries. However, if the lock doesn’t work after replacing the batteries, try other troubleshooting steps—such as resetting the lock or reinstalling it.
The troubleshooting tips in this post should also help you fix fingerprint issues in your Smonet Door Lock.