Tuya Smart Plug Offline: How to Troubleshoot

Tuya app keeps saying your smart plug is offline, and you are not sure what to do about the issue? If so, keep reading as I’ll walk you through the steps to fix the problem. Let’s begin!

Here’s what to do if your Tuya smart plug is offline:

  • Check that the your Tuya smart plug is plugged in and powered on.
  • Check whether your Wi-Fi network signal strength is strong and stable.
  • Ensure your Wi-Fi password is correct.
  • Check whether the app is running the latest firmware. If not, update it.
  • If it still doesn’t work, factory reset the smart plug, uninstall and reinstall the app and then try to connect again.

Not enough information to help you fix the problem with your Tuya smart plug? Then read on for details.

Tuya Smart Plug Offline: Try These Troubleshooting Tips

1. Ensure Your Device is Powered on/Ready to Connect

Tuya smart plug (like other smart plugs) needs to be plugged in and then powered on before you begin the connection process. If the device isn’t on, the app won’t detect it, and this may be the reason for “device offline” or so.

So before you consider other troubleshooting steps, first check that your device is actually on and ready to connect. Press and hold the Power button for a few seconds until it starts blinking rapidly. The rapid blinking indicates the device is ready to connect, and be sure to complete the setup within 30 to 60 seconds—else, it might timeout. And this could result in connection failure.

If you’re certain that your smart plug is powered on and ready to connect but the app still shows that it’s offline, see the next troubleshooting step.

2. Check Wi-Fi Signal Strength

If your home Wi-Fi network isn’t strong, chances are the app may struggle to detect your device and hence connection failure (device offline). So check that your home Wi-Fi network is strong and stable and try reconnecting again.

If your network isn’t stable or the signal strength is low, try to locate your router closer to your smart plug or reset the router if needed.

3. Ensure Your Wi-Fi Password is Correct

While this may not directly cause the offline issue, your connection will fail if you enter an incorrect Wi-Fi password. Check to ensure that your Wi-Fi password is correct—reset and set a new password if you’ve forgotten your current password.

4. Check Whether Too Many Devices Are Connected to Your Wi-Fi Network

Check that you haven’t connected the maximum number of devices your router can accommodate at a time. If so, disconnect some devices and then try to connect again.

On the one hand, you may not have reached the maximum number of devices the router can accept at a time, but too many devices can also cause connection problems with Tuya Smart Plug.

If you currently have many devices connected to your Wi-Fi network, restart the router, power off the smart plug, and then power it back on. Now wait for a few minutes (2 to 4) and then check the app to see if the device is online.

5. Update Firmware

Now if the troubleshooting steps above couldn’t fix the problem, the next step is to check that the firmware is up to date.

You can check for firmware updates on the app. Tap Home, tap the device icon, and then tap the top right button and select Firmware Updates.

You may uninstall and reinstall the Tuya app, and ensure you’re running the current version of the app.

Next, try to connect your device again to see if it works.

6. Reset Your Device

If your device is still offline, performing a factory reset is the last troubleshooting step that may help you solve the issue. Restoring factory settings usually helps resolve several issues you are having with the device, including connection issues.

To reset your Tuya smart plug, turn it on and then press and hold the Power button (for about 5 seconds) until you see a rapidly blinking light.

Tuya Smart Plug Offline

The rapid blinking light indicates the device is reset. You can now start the connection process again.

7. Contact Support

More often than not, the above troubleshooting steps should fix the offline issue with your Tuya smart plug. But if the problem persists, contact Tuya Support for help.

You may consider replacing the device depending on how long it’s been used.

Related Questions

How do I reset my Tuya smart plug?

Press and hold the Power button for over 5 seconds. The device should start blinking rapidly afterward, and that shows reset is complete.

Does Tuya smart plug work with Alexa?

Yes, you can pair your Tuya smart plug with Alexa via the Tuya app or Smart Life app.

Does Tuya smart plug work with Google Assistant?

Yes, you can connect your Tuya smart plug to Google Assistant for voice control. You can do this via the Tuya app or Smart Life app.

You may also like to see how to fix connection problems in Gosund Smart Plug and Aoycocr Smart Outlet.

Wrapping Up

So that’s how to fix the ‘Tuya Smart Plug offline’ issue. As you can see, the problem is mostly caused by poor internet connection. So ensure your internet is stable and working properly, and then reset your device and try to connect again. This should fix the issue with your Tuya smart plug.

Also, check your app and update the firmware. If the device is still offline, contact your manufacturer’s support desk for help.