If you have a KMC Smart Plug, you probably have had a few problems with it, such as Wi-Fi connection failure and not being able to connect to the KMC app. If this is the case with you, you don’t have to be alarmed, as it’s somewhat normal with some smart plugs.
So in this post, we’ll walk you through troubleshooting steps to fix common issues with the KMC Smart Plug. Let’s begin!
Common KMC Smart Plug Problems and How to Troubleshoot
1. KMC Smart Plug Not Connecting to KMC App
So this is one common problem you may face with your KMC Smart Plug—not being able to pair it with the app for remote access. While this problem is usually caused by poor internet/incorrect Wi-Fi settings, you want to first check that you’re following the setup process correctly. So let’s look at how to properly set up your KMC Smart Plug with the app.
How to Set Up KMC Smart Plug with the App
- Step 1: Install the KMC Smart app from Google Play Store or App Store—depending on the device you’re using.
- Step 2: Plug in the smart plug. You’ll see three quick flashes from the Power button, showing that the device has received power.
- Step 3: Now, open the app on your phone and click Log In. If you don’t have a KMC account, click Sign Up and create an account. Next, click the Plus icon (+) on the top right-hand corner to add your device.
- Step 4: Tap Electrical Outlet or Multiple Socket—depending on the socket. That is, if your device has multiple sockets, tap Multiple Sockets.
- Step 5: The app will prompt you to turn on the socket and ensure the indicator light is rapidly blinking. Confirm that the device is on and blinking rapidly, and then tap ‘Confirm the indicator rapidly blinks’.
- Step 6: Enter your Wi-Fi password and wait for your device to connect. Once it’s connected, you’ll see a pop-up message that says Device Successfully Added. Rename your device (if you want) and then click Done.
And that’s all about setting up your KMC Smart Plug with the app. You can now turn your device on/off via the app and as well control lights and other appliances plugged into the socket via the app.
So that’s how to properly set up your KMC Smart Plug with the app. If you followed the steps properly but still have connection failures, then it’s safe to assume that the problem is from your internet/Wi-Fi. See how to troubleshoot Wi-Fi connection problems in the next paragraph.
2. KMC Smart Plug Not Connecting to Wi-Fi
If you got the setup process right, but your connection keeps failing, then chances are your Wi-Fi network/settings caused the problem. Here’s here to go about Wi-Fi connection issues with KMC Smart Plug:
- Confirm that Your Wi-Fi Network Band is 2.4GHz: KMC Smart Plug can only connect to a 2.4GHz Wi-Fi network, so if your Wi-Fi network is set to 5GHz, the connection will surely fail. Go over to your router to confirm your Wi-Fi band and switch it to 2.4GHz if it’s currently on 5GHz. You can also check your Wi-Fi network band through your phone’s Wi-Fi settings.
- Weak Wi-Fi Signal Strength: This can also cause connection problems. If your router is positioned too far from your smart plug, try to bring it closer to boost Wi-Fi signal strength. Also, check your Wi-Fi if you need to reset it to improve network signals.
- Check Wi-Fi Password: As you have seen during the connection process, you need to enter your Wi-Fi password at one point. And the connection will fail if your Wi-Fi password isn’t correct. So, confirm that your Wi-Fi password is correct, and then try again.
- Connecting to Too Many Devices at the Same Time: You may have connection problems if too many devices are connected to your Wi-Fi network at the same time. So if this is the case with you, disconnect some devices and start the setup process again.
These steps should fix the Wi-Fi connection issue with your KMC Smart Plug. You can follow the setup instructions above to configure your device with the app.
Always ensure the device is rapidly blinking before you start the connection process.
3. KMC Smart Plug Not Turning on Devices
Normally, devices plugged into the KMC Smart Plug should respond to remote control via the app. However, the reverse is the case sometimes, and the direct cause of this problem is unknown, unfortunately. But here’s how you can troubleshoot the problem.
- Check Your Wi-Fi Network: Unstable Wi-Fi network/internet connection can obstruct the control process. So check whether your internet is okay and try to turn the devices on/off via the app.
- Check Whether Your Smart Plug is Offline: Your Smart Plug needs to be powered on and connected—before connected devices can respond to commands via the app. So, confirm that your device is plugged in and has received power. Press the power button to turn it on—if it’s off. Also, check if the in-wall switch is supplying power to your socket.
This should fix the problem with KMC Smart Plug not turning on/off your devices. But if not, reset your device to fix any internal glitches. See how to do this below.
How to Reset Your KMC Smart Plug
Press and hold the Power button for about 5 seconds until it starts blinking rapidly and then blinks slowly afterward.
This should reset your device to factory settings. But note that this action will erase all custom settings, and you’ll have to start all over again to configure it with the app.
Common problems with KMC Smart Plug include connection failure, device offline, and devices not responding to commands via the app. As you can see, you can fix these issues by ensuring your Wi-Fi network is stable and set to a 2.4GHz band, improve Wi-Fi signal strength and ensure that your Wi-Fi password is correct.
More so, ensure your device is on and blinking rapidly during the connection process. If it still doesn’t work, then resetting it is your best bet. Resetting your device usually helps to fix several problems you have with it. So if you have issues you’re not sure of how to handle, try a factory reset and then try to operate your device again to see if it works fine.
You may also consider contacting the KMC help desk if the problem persists.