If you’re having issues getting your new or existing VTech Baby Monitor to connect to Wi-Fi, keep reading to see how to fix this problem.
In short, if your VTech Baby Monitor won’t connect to Wi-Fi, rebooting your router and the baby monitor itself can help resolve the problem.
If rebooting your router and the baby monitor doesn’t help, or you need more details to apply the troubleshooting tips, keep reading.
Tips to Troubleshoot VTech Baby Monitor Wi-Fi Connection Issues
Reboot Your Router and the Baby Monitor
This is the first step to take to resolve Wi-Fi connection issues in your VTech Baby Monitor.
Sometimes, connectivity issues might happen because of minor glitches in the devices, and rebooting the devices is usually a go-to fix.
To reboot your VTech Baby Monitor, disconnect the power to the baby unit and parent unit.
Next, remove the batteries from the parent unit and baby unit. Wait a few seconds and put the batteries back in, then connect both units to power.
Now try setting it up again to see if it connects to your Wi-Fi. If not, continue to the next step.
Move the Baby Monitor Closer to Your Router
Another reason for this problem is weak Wi-Fi signals.
If your VTech Baby Monitor is too far from your router, especially when setting it up, the device might not receive enough Wi-Fi signals to connect to your network.
Try bringing the Baby Monitor closer to your router to see if it resolves the problem. You can take it to the same room where the router is. Don’t worry, you can return it to its position after the setup—but make sure it’s within range.
If this checks out and your baby monitor won’t connect to Wi-Fi, see the next troubleshooting step.
Check Your Wi-Fi Band
VTech Baby Monitors (as of now) only support the 2.5GHz Wi-Fi band. If your router is operating on the 5GHz band, that might be the reason for the connection issue.
Make sure you’re connecting to 2.4GHz Wi-Fi.
If you have got a dual-band router, you want to go to your admin page and set it to broadcast on the 2.4GHz band only. If you’re not sure how to do this, refer to your router’s user manual for instructions.
Also, make sure your phone (where the VTech app is installed) is connected to the same Wi-Fi you want to connect your VTech Baby Monitor to.
Double-check your Wi-Fi password and be sure that you’re entering the correct password in the VTech app.
Update the App
Sometimes, the VTech app on your phone could be the culprit and not the Baby Monitor or your Wi-Fi.
Yes, if the VTech app on your phone is not up-to-date, it might cause some malfunctions, such as connectivity issues.
Go to your app store and check if the VTech app requires an update and get it updated.
When you open your app store (Google Play or App Store depending on your device), type “VTech” into the search bar to find the app. When you find it, tap on it. If there’s a new update, you’ll see it beside the app. Tap the update button to update the app.
Next, launch the app and resume the setup process. If it doesn’t connect to Wi-Fi, see the next step.
Reset Your VTech Baby Monitor
If the problem persists after applying all the fixes above, try resetting the device. Performing a reset usually helps to fix incorrect settings or internal glitches obstructing the Wi-Fi connection.
Follow these steps to reset your VTech Baby Monitor:
- Unplug the baby unit and parent unit from power.
- Remove the batteries from the baby unit and parent unit.
- Then wait for about 15 seconds and reinsert the batteries into both units.
- Connect both units back to power.
- Wait for the baby unit and parent unit to come up.
- The reset is complete.
You can now go back to the app and start the setup. It should connect to Wi-Fi this time.
As mentioned earlier, rebooting your router and the baby monitor is usually a go-to fix for Wi-Fi connection issues.
But if that doesn’t help, try other troubleshooting steps, such as updating the app, connecting to the compatible Wi-Fi band, and resetting the camera.
If the problem persists, call VTech Customer Support (US help center) at (800) 595-9511 for help.
Canadian users can call VTech Customer Support at (800) 267-7377.
You may also like to see how to troubleshoot VTech Baby Monitor night vision problems.