Are you experiencing recording issues with your Alarm.com doorbell camera? If so, this post is for you.
Here, we’ve got all the information you need to fix your Alarm.com doorbell camera that is not recording. Read on for details.
First off, recording issues with the Alarm.com doorbell camera usually happens if the camera’s recording schedule is paused.
There is a limit to the number of clips you can upload to your account every month. Once you reach this limit, recording roles will automatically pause, preventing your camera from recording and uploading new videos. To fix this, go to the Alarm.com app to toggle on recording schedules.
That should fix the problem. But if that doesn’t help, keep reading to discover some more fixes to the problem.
How to Fix ‘Alarm.Com Doorbell Camera Not Recording’ Issue
Enable Recording Schedules
As mentioned earlier, recording schedules will pause automatically once you reach your monthly video upload limit for the month.
And that will obviously prevent your camera from making further clips. Until you reset your clip limit, or it’s the first day of another month, you won’t be able to record videos with your camera.
However, even when your limit is reset, you will still need to activate recording schedules to make the camera resume recording.
So, go to the Alarm.com website/app and select “Video” from the Home menu. In the settings tab, navigate to “Pause/Resume Recording Rules.”
From there, toggle on the feature to resume recording. However, if the problem is not caused by paused recording schedules, check the next fixes.
Check for Power Issues
Your Alarm.com doorbell camera needs enough power supply to record clips. So, if you are unable to record with the device, you may need to check to be sure the camera has power.
Confirm that the power adaptor is working, and that it is connected to a working power outlet.
Reboot the Device
Once you have confirmed that your doorbell camera has power, you may need to reboot the device.
Sometimes the problem with recording is caused by some sort of bugs. If that’s the case with your camera, a quick power cycle should fix it.
Hold down the button on the camera until the LED flashes blue—then release the button. That means your camera has rebooted, and you can now check if it can record clips when someone comes close to your door.
Check to Ensure that the Network Connection is Strong
Network problem might be the reason your Alarm.com doorbell camera is not recording. The camera generally requires an upload speed of at least 2Mbps and 90% or higher signal strength. If your Wi-Fi network signal is not strong enough, your camera won’t record.
So, check to be sure the camera is connected to the network. Typically, this is indicated by a solid green LED on the camera, but this can vary depending on the specific camera model. You can also use tools such as Speedtest.net to verify the speed of your network.
If signal strength is not strong enough, you might need to reset your Wi-Fi or upgrade it to support the camera.
Reset the Camera
If the previous fixes fail to resolve the problem with your camera, you might want to consider resetting it to its factory default settings. This can correct many problems with it and bring it back to a workable state.
To reset your Alarm.com doorbell camera, press and hold the button on the unit until the LED light flashes yellow and then release it. This may take about 80 seconds. Once you see the yellow light flashing, it means the device has been reset.
Contact Customer Support for Help
This is your last option when it comes to getting your doorbell camera to record. If none of the fixes mentioned above eventually work for you, contact the Alarm.com support team for help.
They should be able to recommend specific fixes based on your device type. And if they can’t get it to record still, they can help you secure a replacement if you are still covered by warranty.
It could happen that your camera stops recording suddenly. In that case, first check if the camera has power. Then check if the recording schedules are not paused or turned off. Go to the system settings on the Alarm.com website to resume or enable recording schedules.
You can also consider rebooting the device and checking for network problems. If none of these fixes works, try resetting the device to its factory default or contact the Alarm.com customer support team for help.