August Wi-Fi Lock Keeps Losing Connection: How to Fix

Unlike other August Smart Locks that require a Wi-Fi Bridge to connect to Wi-Fi, the August Wi-Fi Smart Lock features a built-in Wi-Fi that lets you connect it directly to your home Wi-Fi network with no Wi-Fi Bridge. However, you may sometimes encounter connectivity issues (losing connection).

If that sounds like what you’re currently experiencing with your August Wi-Fi Smart Lock, keep reading, as I’ll walk you through the steps to troubleshoot this issue. Let’s dive in.

Why Does My August Lock Keep Losing Wi-Fi Connection?

For the most part, your August Lock may keep losing Wi-Fi connection due to weak Wi-Fi network signals, unsupported Wi-Fi network band, or unstable internet connection.

Why Does My August Lock Keep Losing Wi-Fi Connection

With that in mind, let’s look at how to troubleshoot this issue.

How to Troubleshoot August Wi-Fi Smart Lock that Keeps Losing Connection

So here are some troubleshooting steps to try if your August Wi-Fi Lock keeps losing connection.

1. Reboot Your Router

A quick way to resolve Wi-Fi connection issues with smart devices is to reboot the Wi-Fi router.

If your August smart lock was working properly, but suddenly starts to disconnect from your network, rebooting the router might help as it refreshes the network.

You can reboot your router by unplugging the power cord from the power outlet and plugging it back in. Wait at least 10 seconds before plugging it back in.

If this doesn’t help, continue to the next step

2. Check and Fix Weak Wi-Fi Signal Strength

As mentioned earlier, weak Wi-Fi signal strength is one reason your August Wi-Fi Lock may keep losing connection and trying to reconnect.

If you’re having this issue with your lock, first check the lock to see if it’s receiving strong Wi-Fi signals from your router. If not, chances are your router is located too far from the lock or blocked by walls and the like. So, you want to try moving your router closer to the lock to improve Wi-Fi signals.

And if moving your router from its current location will affect other connected devices, consider getting a Wi-Fi extender to improve your network signals.

Your lock should stop losing Wi-Fi connection after fixing low Wi-Fi signal strength. But if the problem persists, continue to the next step.

3. Ensure that You’re Connected to the Supported Wi-Fi Network Band

As you probably know, the August Wi-Fi Smart Lock does not support the 5GHz Wi-Fi network band, but 2.4GHz. So if your lock keeps losing connection, chances are you have a dual-band router, and it automatically switches between the two bandwidths (5GHz and 2.4GHz).

And since the August Wi-Fi Lock doesn’t connect to the 5GHz network, it may lose connection whenever your router decides to switch to the 5GHz Wi-Fi band.

To fix this issue, you want to ensure your router broadcasts only the 2.4GHz network. You can do this via your router’s Wi-Fi settings. Refer to your user manual if you’re not sure how to switch Wi-Fi frequency on your router.

If your lock still loses connection after setting your router to run on 2.4GHz only, continue to the next troubleshooting step.

4. Check for Updates

If you’re not running the current version of the August app on your phone, it might cause some problems, such as frequent disconnections and other issues.

Go to your app store and check if the August app requires an update. If so, get it done.

Also, an outdated firmware version may cause Wi-Fi connection issues. You want to check if your August smart lock requires a firmware update and get that done as soon as possible.

You can check and update your August smart lock firmware through the August app. See how to do that.

5. Reset Your Router and the Lock

If the problem persists after trying the above troubleshooting tips, your best bet is to restore default settings on your lock and router. This should fix any hidden bug/incorrect settings obstructing the Wi-Fi connection.

But keep in mind that restoring default settings on your lock/router will erase all custom settings, including integration settings with your Smart Home System. So, you’ll need to start all over again to set up the devices, as you did when you just got them.

That said, here’s how to factory reset your August Wi-Fi Smart Lock:

  • Open the August app on your mobile device and navigate to the lock circle screen.
  • Tap the Menu (gear) icon, then select your lock.
  • Scroll to Factory Reset and then tap “Reset Lock”. This should restore default settings on your August Wi-Fi Smart Lock.

Next, reset your router. If you’re not sure how to reset it, refer to your user manual for instructions or try googling it.

If you’ve reset your router, set up your lock again and ensure you program all previous functions in the lock and router.

This should fix the Wi-Fi connection issue you’re having with your August Lock.

Final Thoughts

While the major cause of this issue could be weak Wi-Fi signals or unsupported Wi-Fi bandwidth, unstable internet can also cause your August Wi-Fi Lock to keep losing connection. Therefore, you should also check and ensure that your internet is stable.

You can try opening a webpage on your phone to see if it works normally. If not, that might be the cause, and you may just need to wait for some time for the issue to be fixed or contact your Internet Service Provider.

More so, connecting too many devices to your router simultaneously may sometimes cause some issues. So check if you have too many devices connected to your router simultaneously and disconnect some.

Finally, ensure your August Lock batteries are still active, as low batteries can also cause some malfunctions in your lock.

And if everything looks good, but the lock still keeps disconnecting, contact August for help. The lock might be faulty and need a replacement.

You may also like to see how to troubleshoot Schlage Encode Wi-Fi connection issues.

Related Questions

Will August Wi-Fi Lock work without Wi-Fi?

Yes, your August Wi-Fi Lock can still function normally as a smart lock without Wi-Fi. However, the lock requires Wi-Fi for remote access. That is, to control the lock from miles away, it must be connected to a Wi-Fi network.

Can I unlock August Lock from anywhere?

Yes, if your August lock is set up with the August app and connected to Wi-Fi, you can unlock it from anywhere—via the August app on your mobile device.

Can you manually unlock an August Wi-Fi Smart Lock?

Yes, you can manually unlock the August Wi-Fi Smart Lock with your existing key, as the lock works with your existing deadbolt.

Does August Wi-Fi Lock require the August Connect (Wi-Fi Bridge)?

No, August Wi-Fi Smart Lock comes with built-in Wi-Fi that allows it to connect to your home Wi-Fi network directly. So it doesn’t require the August Connect or any third-party hub.