Previously, I wrote a detailed guide on how to set up your BN-LINK Smart Plug, including Alexa and Google Home integration.
In this post, we’ll look at how to overcome connectivity issues when setting up your smart plug. If that sounds like what you’re looking for, let’s dive in!
If you’re having issues getting your BN-LINK Smart Plug connected to Wi-Fi, rebooting your router and resetting the plug is usually a go-to fix.
However, if that doesn’t help, keep reading for more details on how to troubleshoot this.
Tips to Troubleshoot BN-LINK Smart Plug Connectivity Issues
Reboot Your Router
If you’re having issues getting your BN-LINK Smart plug connected to Wi-Fi, your Wi-Fi might be malfunctioning and rebooting your router might help.
To reboot your router, unplug it from its power source and plug it back in.
Now try to connect your BN-LINK Smart plug again to see if it works. If it doesn’t, continue to the next step.
Move Your Plug Closer to Your Router
Weak Wi-Fi signal strength could be the reason you’re not able to get your smart plug connected to Wi-Fi.
This usually happens if the plug is not closer to your router. Check the distance between your smart plug and router and try to put them closer.
You can move your smart plug to the same room where your router is. Don’t worry, you can return it to its position after the setup. But make sure the plug is within range (25-30 ft. closer to the router).
If this doesn’t help, continue to the next step.
Power Cycle Your Plug
Another way to fix Wi-Fi connection issues with your BN-LINK smart plug is to power cycle the plug.
You can power cycle your smart plug by removing it from the power outlet and plugging it back in.
Next, check if the status LED is flashing rapidly (this shows the plug is in pairing mode). If it isn’t blinking rapidly, press and hold the power button for about 10 seconds. This should reset the plug and put it in pairing mode.
Now return to the app and try to connect to your home Wi-Fi again.
Check Your Wi-Fi Band
As with most smart plugs, the BN-LINK smart plug doesn’t support the 5GHz Wi-Fi band.
If you have a dual-band router, check that you’re connecting to a 2.4GHz Wi-Fi.
You can set your router to operate on the 2.4GHz band only. The procedure to do this will vary depending on your router brand. Check your router’s user manual for guidelines.
Check Your Phone Wi-Fi Connection
If your phone is not connected to the same Wi-Fi you want to connect your smart plug to, it may not connect.
Check that your phone (where the app for your BN-LINK smart plug is installed) is connected to the same Wi-Fi you want to get your smart plug connected to.
Check for Updates
You may also experience connectivity issues with your BN-LINK smart plug if you’re using an outdated app for the setup.
Go to your app store and check if the app requires an update. BN-LINK smart plug works with the Smart Life app and BN-LINK app.
Search for the app you’re using on your app store (Google Play for Android devices and App Store for iOS devices). When you find it, tap on it to see if it requires an update. If so, get it updated and try setting up the plug again.
Rebooting your router and power cycling the plug is usually a go-to fix for BN-LINK smart plug connectivity issues.
However, if that doesn’t help, try other troubleshooting tips explained above.
Also, other troubleshooting tips you can try includes confirming that your Wi-Fi password is correct. Also, you may need to turn on Bluetooth and Location on your phone.
If all the fixes here don’t help, try contacting the BN-LINK Customer Support team for help.