Your Disney Plus sound always disappears whenever you watch a Disney video on Roku TV. Although the sound resumes working after a while, it may skip again within some minutes. If this sounds like you, read on to see how to resolve this issue.
If your Disney Plus Sound is not working, a quick way to fix this issue is to change your audio settings and sound bar. Then reboot your TV and restart the app. Updating your TV firmware and reinstalling the Disney Plus app may fix the issue.
Ready to learn how to apply these tips? Keep reading!
How to Fix ‘Disney Plus Sound Not Working on Roku TV’
Change Your Audio Settings on Your Smart TV
If you’re having issues with Disney Plus sound on your Roku TV, check the audio settings on your TV. If your audio is currently set to Dolby Digital Plus, that could be the cause of the sound issue. For some reason, the Disney Plus app doesn’t quite support Dolby Digital Plus—in my experience.
So, you’ll have to change your audio settings to any other one apart from Dolby Digital to improve your Disney Plus sound.
Follow these steps to change the audio settings on your Roku TV:
- Tap Settings.
- Choose Audio.
- Then select HDMI.
- Change the HDMI setting to any other selection except Dolby Digital Plus.
- Go back to the Audio menu and select S/PDIF.
- Switch the setting here to any other selection except Dolby Digital Plus.
Now, close the Settings menu on the TV. Then open the Disney Plus app and play a video. Watch the video for about 10 minutes. If the audio disappears during this period, move on to the next step.
Replace Your Soundbar
Are you using a Samsung soundbar to enhance the sound on your Roku TV? Then, that could be the reason your Disney Plus audio is bad.
Reports from several Disney Plus and Roku TV users suggest that the Disney Plus app is incompatible with the Samsung soundbars.
You may have noticed that your Disney Plus audio sounds chipped when you connect your Roku TV to your Samsung sound bar. That’s because the video in your Disney app isn’t carrying properly through the sound system.
You can fix this issue by replacing your Samsung sound bars. We recommend using Sony sound bars as a replacement. If you can’t afford a new soundbar, use your TV’s inbuilt sound system.
If nothing changes after this, go to the next tip.
Reboot Your TV
Sometimes, your Disney Plus sound might stop working because of a minor glitch on your Roku TV. If you don’t resolve this problem immediately, the sound could disappear again.
The fastest way to remove a glitch from your TV is to reboot your TV. Here’s how to do that:
- Disconnect the TV from its power supply.
- Wait for 10 seconds.
- Then, plug the TV back into its power outlet.
If the sound on your Disney Plus video skips after this, continue to the next step.
Restart Your App
As you watch videos on your Disney Plus app, the app will become overloaded. This saturation weakens the app, making it vulnerable to bugs. When bugs appear on your Disney Plus app, they affect its functionalities. For example, the app might fail to connect to Wi-Fi, or it won’t be able to decode the sound on the video.
A quick way to resolve this problem is to restart the app.
Take the following steps to restart your Disney Plus app:
- Close the app.
- Reboot your TV.
- Then, relaunch the app.
If the audio on the Disney Plus app is still bad, try the next tip.
Clear the Cache on Your TV
Although restarting the Disney app is a valid method for resolving audio issues, it doesn’t always work. A more effective solution for fixing Disney Plus sound issues is to clear the cache on the app.
As I said earlier, an overloaded memory is one of the common reasons why the Disney Plus sound goes bad. So, if you delete the entire cache from the app, the audio should resume working.
The Roku TV doesn’t allow you to remove the cache of each app separately. You have to clear the entire memory of the TV to delete the cache on the Disney Plus app.
Use the following guide to delete the cache on your Roku TV:
- Press the Home button on your TV remote.
- The Home screen will appear now.
- Select the Home option on the left navigation bar on the screen.
- Next, press the Home button on the remote five times.
- Then, press the UP button.
- Press the Rewind button twice.
- Press the Fast Forward button twice.
- Wait for about 20 seconds.
Your Roku TV will go off and turn back on. When the TV turns on, open your Disney app and play a video. If the sound disappears after this, try the next step.
Update the Firmware on Your Roku TV
In most cases, clearing your Disney Plus app cache removes the bugs preventing the app’s sound from working. But sometimes, even this method may fail to eliminate the bugs. In that case, you can try updating your Disney Plus app to fix the problem.
Disney Plus app updates often contain bug fixes. So, the audio on the app may stop disappearing after the update.
The only way to update your Disney Plus app is to upgrade your Roku TV firmware. When you update your Roku TV, the system automatically updates all its apps.
Follow this guide to update your Roku TV firmware:
- Press the Home button on your Roku TV remote.
- This will take you to the home screen.
- Select Settings.
- Then, choose System.
- Select System Update.
- Then, click on Check Now to find the new software version.
- If an update is available, the system will start downloading the update.
Once the update is complete, check if your Disney Plus sound is working properly.
If it isn’t, continue to the next step.
Remove and Re-add the App to Your TV
Another way to fix sound problems in your Disney Plus app is to remove and re-add the app to your Roku TV. Deleting the app from the system will eliminate any bugs hanging on to the app, thus letting you start afresh.
A new Disney Plus app will most likely be a glitch-free app version. Besides, it won’t have the typical functional errors in an old app.
Here’s how to remove and re-add your Disney Plus app to your Roku TV:
- Press the Home button on your Roku TV remote to go to the home screen.
- Tap the RIGHT arrow on the remote.
- Scroll to the Disney Plus app.
- Press the Asterisk (*) button on the remote.
- Click on Remove Channel.
- You have uninstalled the Disney Plus app from your TV.
- Go back to the home screen and click on Settings.
- Select System.
- Then, choose System Restart.
- Wait for your TV to restart.
- Then, navigate to the Home screen.
- Select Search or Streaming Channels.
- Enter Disney Plus app in the search bar.
- Then, click on the app.
- Tap Add Channel.
- The app will start downloading.
When you open the app this time, the sound from your Disney videos should be stable. However, if the audio is still bad, try the final tip.
Factory Reset Your TV
If you’ve tried all the tips above, yet nothing fixed your Disney Plus sound issues, you’ll need to factory reset the TV.
A factory reset is the best way to eliminate the errors affecting your Disney Plus audio. Given its high success rates, it’s only natural that this method comes with a downside.
The main disadvantage of a factory reset is that it deletes all settings, apps, and saved information on the TV. So, you should only apply this solution as a last resort.
The guide below will show you how to factory reset your Roku TV:
- Navigate to the Settings option on the home screen.
- Press the OK button to select Settings.
- Select System.
- Then, tap on Advanced System Settings.
- Click Factory reset.
- Select Factory reset everything.
- You’ll be asked to enter a 4-digit code.
- Check the bottom right of your TV screen to find the code you need to enter.
- Input the code and tap the Ok button.
- Click on Start Factory reset to reset your TV.
- The system will remove all your apps and settings.
- Then, your TV will reboot.
- When the TV comes on, you’ll need to pair your remote to your TV.
- You’ll also have to re-add all your apps.
After downloading your Disney Plus app, open the app and log in to your account. The audio should be working properly now.
If none of the recommended solutions repairs your Disney Plus sound, contact Roku Support. The customer representatives will examine the issue and fix the problem permanently.