I ordered an Eero Wi-Fi device recently. When I tried to register the device, the process was unsuccessful.
After several failed attempts at registering the Wi-Fi device, I contacted the Eero customer service team for help. The customer representative I spoke with offered several solutions, which helped me register my Eero device successfully.
In this article, I have carefully explained how to resolve this problem.
A quick way to fix registration issues with Eero is to reboot the gateway and modem. Next check that your internet is working and your phone’s Bluetooth is enabled.
If this doesn’t help, keep reading for details on how to troubleshoot the problem.
Enable Bluetooth on Your Phone
If you are having issues registering your Eero device, check that your phone’s Bluetooth is turned on. Also, make sure that your phone is visible to other devices.
Follow these steps to enable your phone’s Bluetooth:
- Open the Settings app on your phone.
- Choose Connectivity. Then tap on Bluetooth.
- Toggle the button beside the Bluetooth tab to turn it on.
Now, try registering your Eero Wi-Fi device again. If the process fails, move on to the next step.
Turn On Your Cellular Data Connection
The Eero Wi-Fi device may sometimes lose its connection when you are trying to set it up. A connection failure may prevent the registration process from moving smoothly.
This is why you should use your cellular data connection to set up your Eero Wi-Fi device. Before retrying the registration, turn on your cellular data. You can turn off the data connection after you’ve finished setting up the Eero device.
If you are still facing issues with your Eero Wi-Fi after this, move on to the next step.
Remove and Re-install Your Eero App
If you can’t register your Eero Wi-Fi device, there might be a glitch in your Eero app.
You can eliminate this glitch by removing and re-installing the Eero app on your phone.
Here’s how to do that:
- Locate your Eero app on your phone’s home tab.
- Press and hold the app until the Uninstall button appears on the screen.
- Click on the Uninstall button to remove the app from your phone.
- Next, you need to download the app to your phone again.
- If you are using an Android phone, open the Google Play Store.
- If you have an iPhone, go to the App Store.
- Enter “Eero app” in the search bar.
- The app should be at the top of the search results.
- Click on the app to go to the download page.
- Now, tap on Install to download the app to your phone.
You should be able to register your Eero device after this. But if you can’t, try the next tip.
Reboot Your Devices
Another way to troubleshoot this issue is to reboot your gateway Eero and your modem, which works together with the gateway.
To reboot your gateway Eero, unplug the device from the power outlet. Then wait 2 minutes before plugging the gateway back into your outlet. The device will start up after a few seconds.
To power cycle your modem, press the power button on the device. This will turn off the modem. Wait two minutes before turning the modem back on. If your modem doesn’t have a power or on/off button, unplug it, wait two minutes, and then plug it back in.
After rebooting your modem and gateway Eero, try registering your Wi-Fi device again.
If the registration process is unsuccessful, proceed to the next tip.
Set the Device to Bridge Mode
If your Eero device fails to register after you’ve rebooted your gateway Eero, you may want to use another router to complete the registration.
You need to put your Wi-Fi device in bridge mode to connect it to another router.
Follow these steps to set your Eero Wi-Fi device to Bridge Mode:
- Look for a non-Eero device (a router) connected to your network.
- Open the device’s web page in your web browser.
- Enter your username and password to log into the website. Usually, the default username and password are both admin.
- Go to the Settings page and locate the Enable Bridge Mode option. Then click on the option.
- Allow your router to restart. The procedure should begin automatically. If it doesn’t, press the power button to turn off the device.
- Once your router is in bridge mode, disconnect all devices from it. Then, connect your gateway Eero device to LAN port 1 of the router.
- Now, turn the router back on if it isn’t already turned on.
If this does not fix the issue, move on to the next step.
Move Your Wi-Fi Device Away from Signal Blockers
Some smart devices in your home may disrupt your network signal if you’ve placed your Eero Wi-Fi device near them. When this happens, your Eero device may get stuck in the registration phase.
Such smart devices are known as signal blockers, and they include microwaves and baby monitors.
Move your Eero device about 30 feet away from these signal blockers to prevent them from disrupting your Wi-Fi network.
Ensure that you’ve turned on your phone’s Bluetooth before applying other steps in this article.
If you’ve tried all the suggestions here and none of them worked, you should call Eero’s customer service. They will assign a tech support representative to assist you with the issue.
You can also submit a request on the Eero website.