Connecting your Eufy doorbell to Wi-Fi is usually a seamless process. But as with most doorbells, you may experience connectivity issues sometimes. If this sounds like the issue you’re currently facing with your Eufy doorbell, keep reading to see how to fix it.
But first, here are some reasons your Eufy wired doorbell cannot connect to your Wi-Fi during installation:
- Your Wi-Fi network band is incompatible with the Eufy wired doorbell.
- The Eufy wired doorbell does not support your Wi-Fi encryption type.
- Your router is too far away from your doorbell.
- The router is faulty.
Now, let’s look at how you can go about this issue.
How to Troubleshoot Wi-Fi Connection Issues in Eufy Wired Doorbell
So here are some troubleshooting tips to help you get your doorbell connected to Wi-Fi:
1. Switch to a 2.4GHZ Wi-Fi Network
Your Eufy Wired doorbell may fail to connect to your Wi-Fi because the device does not support the Wi-Fi network on your router.
As you probably know, there are two types of Wi-Fi network bands: the 5GHz and 2.4GHz networks. The Eufy wired doorbell only supports the 2.4GHz network. So, if your router is set to the 5GHz network, you won’t be able to connect your router to your Wi-Fi network.
You can resolve this problem by changing the network on your router to a 2.4GHz band.
Go over to your router settings and set it to operate on the 2.4GHz band only. If you’re not sure how to do this, refer to your router user manual or try googling the model for instructions.
2. Change Your Wi-Fi Encryption Type
If your Eufy wired doorbell still doesn’t connect to your Wi-Fi after you’ve switched your Wi-Fi network, your router may be set to the wrong encryption type. Eufy wired doorbells only work with WPA/WPA2 channels. Any other encryption type will prevent your Eufy doorbell from connecting to your router.
That said, you may need to change your Wi-Fi encryption settings if you are experiencing connection problems with your new Eufy wired doorbell. The following steps will show you how to do this:
- Enter your router’s IP address into a browser to access your router’s web page.
- The system will require a username and password from you before you can view the information you need on the website. If you are logging into the router’s web page for the first time, your username should be “admin”. Find your password to the webpage in your router’s owner’s manual.
- Locate the Wireless Network tab and select it.
- Now, search for the WPA/WPA2 encryption setting on the Wireless Network page. Then, click on it to switch your Wi-Fi encryption type.
- Go to the bottom of the page and tap Save to apply the changes. You can now exit the page.
2. Move Your Router Closer to Your Eufy Wired Doorbell
Your Eufy wired doorbell may be facing Wi-Fi connection problems because your router is too far away from it.
Wi-Fi signals become stronger in close proximity. On the other hand, a device that is several meters away from a Wi-Fi router may be unable to connect to it.
If you think your Wi-Fi router is too far away from your Eufy doorbell, moving it closer to the doorbell may allow the device to connect to Wi-Fi easily. Eufy suggests placing the router within 30 feet of the Eufy wired doorbell.
3. Restart Your Router
If you’re still experiencing connectivity issues, another fix to try is restarting the router to refresh the connection.
If your router has a restart button, press and hold the button for some seconds to restart it. But if it has no reset button, you can restart it by unplugging it from its power source and plugging it back in.
4. Reset Your Router
If your Eufy wired doorbell won’t still connect with your router, your router may have some faults—probably because of incorrect settings. In such situations, it’s best to reset the router. If your Wi-Fi router has a reset button, you can just press and hold the button for 10 seconds or so—to reset the router.
But not all routers have reset buttons. If you own such a router, you’ll have to log in to your router’s web page to reset the device.
Follow this guide to reset your router from its webpage:
- Type in your router’s IP address into a browser to visit the webpage.
- You will need a username and password to log in to the webpage. If this is your first time using your router’s web page, enter admin as your username. Check your password in your router’s owner’s manual.
- Click on the Menu tab and select System. In some web pages, this option is listed as System Tools.
- A drop-down menu will appear. Choose Restore or Factory Default on the drop-down menu.
- This will open the Factory Default page. Select Restore to reset your router.
- Give your router about 2 minutes to reboot.
So there it is. Sometimes, you can fix Wi-Fi connection issues with your Eufy doorbell by changing the Wi-Fi band and restarting the router. However, if that doesn’t help, try other troubleshooting steps to see if one fix will do the trick.
If you still can’t connect your Eufy wired doorbell to your Wi-Fi after trying all these tips, contact Eufy Customer Support for help.