Wondering why you can’t get your Eufy camera to connect to the HomeBase? If so, this post is your go-to resource. In the following paragraphs, we explain the reasons behind this issue and what you can do to fix it. Let’s get started.
Here are some reasons your Eufy camera isn’t connecting to the HomeBase:
- The battery in your camera might be low.
- The connection between your Eufy camera and the HomeBase may be faulty.
- Your Eufy camera/HomeBase firmware version might be outdated.
Now, let’s look at what you can do to fix these issues.
Eufy Camera Not Connecting to HomeBase: Try These Troubleshooting Tips
1. Charge Your Eufy Camera Battery
Low battery power can reduce the performance of your Eufy Camera. If you’re having issues connecting it to the HomeBase, start your troubleshooting by charging the battery.
You can charge your Eufy camera via the USB port on the HomeBase. Insert a USB charger in the USB port at the back of your HomeBase to charge the camera.
Alternatively, you can charge your Eufy camera by connecting it with a 5A/2A or 9V/2A USB charger/cable. Charging your camera (from 0% to 100%) may take about four hours.
Now try to connect to the HomeBase again to see if the issue is resolved. If the issue persists, continue to the next step.
2. Check Whether the HomeBase/Camera Firmware Requires an Upgrade
Another likely cause of connection issues with your Eufy camera and the HomeBase is that the firmware version is outdated. That is, if your camera or HomeBase firmware version is outdated, it might result in some malfunctions—such as connection issues.
So check to see if any of the devices (Camera and HomeBase) firmware requires an update. You can check this by following the steps below:
- Open the Eufy Security app on your phone.
- Tap the menu icon and select My Devices.
- Select the device you want to check the firmware version (HomeBase or Camera).
- Tap Device Settings. Next, tap About Device and then tap System Version to see the firmware version.
Note that you can’t manually update your Eufy device firmware version. Normally, Eufy devices’ firmware versions update automatically once the device has network access.
However, if your Eufy device firmware version requires an update but won’t update even when it’s connected to Wi-Fi, reinstalling the app might do the trick. Close the app, then uninstall and reinstall it.
If you’re still unable to connect your Eufy camera to HomeBase, continue to the next step.
3. Reboot/Reset Your HomeBase
Your Eufy camera may still fail to pair with your HomeBase after charging it and updating the firmware version. In that case, you might have to reboot or reset your HomeBase to refresh the connection.
Here’s how to reboot your Eufy HomeBase:
- Unplug your HomeBase AC power adapter from the power outlet.
- Locate the CYCLE button on the left of the AC power adapter and press it.
- Next, plug the AC power adapter back into the power outlet. This will reboot the HomeBase.
Now try to connect your camera again to see if it works. If it doesn’t work, perform a factory reset.
Here’s how to reset your Eufy HomeBase:
- Locate the CYCLE button at the back of the HomeBase.
- Press and hold it for 10 seconds until it says “HomeBase is resetting.”
This will clear all previous pairing information/settings in the HomeBase.
After resetting the HomeBase, you need to add your Eufy camera to the device on the Eufy Security App. Follow the guide below to link your Eufy camera to your HomeBase:
- Open your Eufy Security app.
- Click on the menu icon at the top left corner of your screen.
- Scroll to My Devices. The system will take you to the ‘Devices’ page.
- Select the ‘+’ sign at the top of the page.
- Now, choose Associated Devices.
- Follow the guidelines on the page to add your camera to your HomeBase.
4. Reset Your Eufy Camera
If the camera still fails to pair with the HomeBase after trying all the troubleshooting steps above, try performing a factory reset on the camera. This usually helps to fix unseen glitches, obstructing the connection process.
However, keep in mind that performing a reset will permanently erase all your information/settings. You want to ensure some important videos are saved before performing a reset.
That said, follow the steps below to reset your Eufy Camera:
- Locate the Sync button at the back of the device.
- Press and hold the button (for about 10 seconds) until two beeps are heard. This will restore the camera’s default settings.
Now you’ll have to start all over again to set up your camera with the Eufy Security app. And the issue should be resolved.
If you still can’t connect your Eufy camera to your HomeBase after trying all these tips, reach out to Eufy Live Support and explain your issue. They may offer some tips to fix the problem or even replace the camera or HomeBase.
To recap, trying the following methods will help reconnect your Eufy Camera to your HomeBase:
- Charge your camera.
- Power cycle the camera
- Reboot the HomeBase.
- Check and update the camera/Homebase firmware versions.