Lutron Caseta Troubleshooting Tips

Having problems with your Lutron Caseta Wireless Switch? Then you’re on the right page.

In this post, I’ll walk you through the steps to troubleshoot common problems with your Lutron Caseta. Let’s begin!

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How to Troubleshoot Common Problems with Lutron Caseta Smart Switch

Here are some common problems you might have with your Lutron Caseta Switch and how to troubleshoot them.

Dimmer Lights Flickering

As mentioned, dimmer light flickering is one of the common problems you may have with your Lutron Caseta and this usually happens when you select low brightness in any of the smart bulbs.

So what causes the dimmer lights to flicker, you ask? For the most part, dimmer lights flickering issues surface when the Low-end and high-end trims are not correctly set.

Low-end trim is the lowest level you can dim your lights to a percentage other than zero while a high-end trim is the maximum level of light you can maintain.

The Low-end trim ensures your light doesn’t go off or flicker when you set it to the lowest light level while the High-end trim ensures your light doesn’t flicker when you go to the highest level possible.

Optimizing the dimming levels of the light will fix the dimmer lights flickering, so set the trim settings to the best percentage it can.

If you’re not sure how to properly set/optimize the dimming levels of your Lutron Caseta, refer to your User Manual for detailed instructions.

Problems Using Siri with Lutron Caseta

Apart from the dimmer lights flickering issues, you may also experience some difficulties connecting/using Caseta with Siri.

Why does this happen, you ask? Mostly, problems with Siri are caused by connecting to too many other devices at a time.

To use Siri with Lutron Caseta, you need to delete all the previous devices that you’ve connected before connecting to a new one.

You can reset your Caseta and then connect to Siri from the start.

You can also use a different Apple device whether it has the same iCloud account you’ve connected to the device. This should fix the connection failure while integrating Caseta with Siri.

More so, check that your home Wi-Fi is on and running a 2.4GHz Wi-Fi network band. And be sure your Wi-Fi network signal strength is strong, else put your router closer to the device to improve signal strength.

Issues with the Switch

Are you having problems turning the switch on/off or controlling the lights via the switch? Well, this is one issue with Lutron Caseta, unfortunately. But the good news is you can fix it yourself. So here are some troubleshooting steps to try if the Switch isn’t working correctly:

Step 1: Check if there’s any wire coming out of the switch, ensure it’s in place. There are chances the Switch wasn’t properly installed.
Step 2: Make sure you’re using a compatible bulb that functions well with the dimmer. Check the Lutron website to test your bulb compatibility.
Step 3: Check to see if the bulb is working fine. Use the above tip to test for compatibility. If it’s not working, check to see if the bulb is screwed properly.

If the bulb is damaged, then you need to change it.

Light Not Turning on or LEDs on the Device Not Illuminating

To fix this problem, check that:

Light bulbs aren’t burned out.
The breaker isn’t OFF or tripped.
There are no wiring errors.
FASS on the switch or in-dimmer switch isn’t in the off position.

If there are issues you can’t handle—such as wiring issues, then you want to get an electrician to handle that. Other than that, you should check and turn ON/OFF the device where appropriate.

Lights Not Responding to Pico Remote Control

Here is why Pico Remote might not respond (and how to fix the issue):

Connectivity Issues: The lights won’t respond to Pico remote if the pairing wasn’t successful. Check your connection settings and try again.
Pico Remote Control out of Operating Range: Pico remote only works when you’re in range—30 ft. (9 m). So try to go closer to your device and try again.
Pico Remote Battery is Low: Pico remote runs on battery and it won’t work if the batteries are low. So check and replace the batteries.
Wong Battery Installation: The remote won’t work if the batteries are not correctly installed, so check that the batteries are correctly installed and try again.

Top Three LEDs Flashing

The top three LEDs flashing at the same time indicates over voltage has been detected. Check that the unit does not have MLV load, and it’s in the reverse phase.

Middle Three LEDs Flashing

This probably indicates over-temperature. Check that the unit is not overloaded.

The Bottom Three LEDs Flashing

Continuous flashes from the bottom three LEDs indicate over current. Check that the unit doesn’t have ELV load while in forward phase.

Fan Not Turning ON and no Indicator Lights

Check to see if the Front Accessible Service Switch (FASS) is off. If so, switch it fully to the ON position.
Also, check the Fan pull chain and set it to high.
Check if the breaker is OFF or tripped and then turn it ON or reset the breaker if needed. You may have to replace the breaker if damaged (fuse blown).
Check for wiring issues and contact Lutron for help if you’re not sure how to go about wiring issues.

Fan Not Turning ON and Indicator Lights are ON

This could happen if the fan direction switch is between forward and reverse. To fix this, set your in-wall switch to the desired position.

Final Thoughts

For the most part, factory resetting your Lutron Caseta will fix several issues you have with the device. So if any of the above troubleshooting tips don’t work for you, factory reset the device to fix internal bugs.

For connection problems, you may also consider reinstalling/updating the app and as well reset your router if needed.

If the problem isn’t resolved, contact the Lutron Support Team for help.

You may also read our article about troubleshooting connection problems with Etekcity Smart Plug, Aoycocr Smart Plug, and Geeni Light Bulb.