Resetting the Merkury smart plug is usually a go-to fix for some issues you may encounter while setting up the plug. You also want to reset the plug to change the Wi-Fi network.
If you’re looking to reset the smart plug but are not sure how to do that, I’ll show how to quickly get that done in this post. Let’s dive in!
How to Reset Your Merkury Smart Plug
Follow these steps to reset your Merkury Smart Plug:
- Make sure your smart plug is plugged into a working power outlet.
- Locate the power button (ON/OFF button) on the device.
- Press and hold the power button (for about 10 seconds) until The LED light blinks blue rapidly.
- The rapid blinking light shows the smart plug is reset and ready to pair.
If you’ve reset your Merkury smart plug to fix Wi-Fi connection issues, but the problem persists, read on to see other ways to troubleshoot connectivity issues.
Tips to Troubleshoot Merkury Smart Plug Wi-Fi Connectivity Issues
First off, here are some reasons your Merkury Smart Plug isn’t connecting to Wi-Fi:
- The plug is not in pairing mode.
- Your router is not broadcasting on the 2.4GHz Wi-Fi band.
- Your Geeni app might be outdated.
With that it mind, here are some troubleshooting tips to try:
Check that Your Pairing Smart Plug is in Pairing Mode
Your Merkury smart plug will only connect to the Geeni app if it is in pairing mode. If a blue light is flashing rapidly on your smart plug, the device is in pairing mode.
If you don’t see a blinking blue light, the plug is not in pairing mode. Unplug it from the power outlet and plug it back in—it should enter pairing mode automatically. But if not, press and hold the power button until the LED light blinks blue rapidly.
Next, try connecting it to Wi-Fi again to see if it works. If the problem persists, continue to the next step.
Check Your Wi-Fi Network
If you’re still unable to get your Merkury Smart Plug to connect to Wi-Fi, your Wi-Fi might be the culprit.
To troubleshoot your Wi-Fi, start by rebooting your router to refresh the connection. You can reboot your router by unplugging it from the power source, wait a few seconds and plug it back in.
If this doesn’t help, check your Wi-Fi band. Your Merkury Plug only works with the 2.4GHz Wi-Fi band. If your router is operating on the 5GHz band, it might not connect. Go to your router’s admin web page and switch your Wi-Fi band to 2.4GHz. Refer to your user manual for guidelines.
More so, ensure your router is closer to the plug when setting it up. If you can’t bring your router closer, a Wi-Fi extender can help boost your Wi-Fi signal strength.
Update Your Geeni App
If your Geeni app is outdated, your Merkury smart plug might not connect to the app/Wi-Fi.
To fix this issue, you’ll need to update the app.
Follow the steps below to update your Geeni app:
- Go to the Google Play Store or App Store on your phone.
- Input “Geeni app” in the search bar.
- Click on the app to go to the download page.
- Now, tap Update to update your Geeni app.
More so, check that your smart plug’s firmware is up-to-date. You can do this via the Geeni app on your phone.
If your Merkury Smart Plug still fails to connect, continue to the next step.
Reset Your Router
Another way to troubleshoot your smart plug if it isn’t connecting is to reset your router.
If the smart plug isn’t connecting because of a problem with your router, resetting your router might eliminate the issue.
The guide below will show you how to reset your router:
- Search for the reset button on your router. This button is often located at the back or base of the router.
- Depending on the reset button, you may need to use a paperclip or pin to press and hold the reset button for 30 seconds.
- Your router will reset to its default settings now.
If your Merkury smart plug fails to connect after the factory reset, contact Geeni support for help.
If your Merkury Smart Plug isn’t connecting, activate pairing mode on the smart plug. Then power cycle the plug. You can also try rebooting and resetting your smart plug.
If these tips fail to work, move your smart plug closer to your router.
Switching to the 2.4GHz band and updating your Geeni app may also fix the issue.
However, if your smart plug doesn’t connect after you’ve tried all the tips above, contact Geeni Support.