Your myTouchsmart Wi-Fi Smart Plug may not connect to Wi-Fi because of the following reasons:
- The smart plug is plugged into a faulty outlet.
- Your Bluetooth and Location Settings are turned on.
- The plug’s firmware version is outdated firmware.
- The plug is too far away from your router.
- You’re trying to connect to an unsupported Wi-Fi band.
Now, let’s look at how to fix these issues.
How to Fix myTouchsmart Wi-Fi Smart Plug Connectivity Problems
Check That Your Plug is Connected to a Working Outlet
If your myTouchsmart Wi-Fi Smart Plug won’t connect to Wi-Fi, the plug might be connected to a dead power outlet.
Your smart plug needs power to function. So, if the plug is plugged into a power outlet that isn’t working, it won’t connect.
If your myTouchsmart Smart Plug is not connecting to Wi-Fi, check that it is connected to a working outlet. You can do this by plugging your phone charger into the outlet to see if it will work.
If your smartphone doesn’t charge when you plug it into the power outlet, the outlet might be faulty. In that case, you’ll need to insert your smart plug into another outlet before connecting it to Wi-Fi.
If your smart plug doesn’t connect to Wi-Fi after you’ve plugged it into a working power outlet, move on to the next step.
Disable Bluetooth and Location Settings on Your Smartphone
If your myTouchsmart Wi-Fi Smart Plug isn’t connecting to Wi-Fi, chances are your Bluetooth and Location settings are turned on. These settings can hinder your smart plug from connecting to Wi-Fi.
If your Bluetooth and Location settings are enabled, you’ll need to switch them off.
Take the following steps to switch off your Bluetooth and Location settings:
- Open your Settings app. Then click on Connections.
- Scroll through the options until you find Bluetooth.
- You’ll see a switch beside Bluetooth. Toggle the switch to turn off your Bluetooth settings.
- Now, go back to the Settings page and select Location.
- Click on the switch beside Location to turn your location settings off.
Your myTouchsmart Wi-Fi plug should now connect to Wi-Fi. However, if the device doesn’t connect, continue to the next step.
Upgrade Your Smart Plug’s Firmware to the Latest Version
If your smart plug’s firmware is outdated, it might result in some malfunctions—such as Wi-Fi connection issues.
To resolve this problem, upgrade your smart plug’s firmware.
The procedure for upgrading the myTouchsmart Wi-Fi smart plug differs from Android to iPhones.
Follow these steps to upgrade the firmware version for your myTouchsmart Wi-Fi plug:
- Press and hold the power button on the smart plug for 4 seconds to reset the device. A blue LED light will start blinking from the plug.
- Next, open the myTouchsmart app and click on More.
- Select Update Firmware. The tap Update to upgrade the firmware.
- The blue LED light will stay still. This shows the firmware is being upgraded.
- After 2 minutes, the blue LED light will start blinking again. This means that the upgrade was successful.
- You’ll also get a message in your myTouchsmart app, saying that you have successfully upgraded your smart plug firmware.
- Open the myTouchsmart app and click on More.
- Select Update Firmware.
- Next, click on Update.
- Press and hold the power button for about 4 seconds to reset the smart plug.
- Now, go to your Wi-Fi network list and select the OK_SP3 network to connect your phone to it.
- Go back to the myTouchsmart app and click on More.
- Tap Update Firmware. Then click on Update.
- After about 2 minutes, a blue LED light will start flashing from the smart plug. This means you have successfully upgraded the firmware.
If your myTouchsmart Wi-Fi plug doesn’t connect to Wi-Fi after you’ve upgraded your firmware, move on to the next tip.
Move Your Router Closer to Your Plug
If your smart plug isn’t connecting to Wi-Fi, your Wi-Fi signal might be low. A poor Wi-Fi signal may indicate that the smart plug is out of range of the router.
You can resolve this issue by moving your router closer to the smart plug. Once your router is within range of your smart plug, your Wi-Fi signal will increase. Your smart plug should then connect to Wi-Fi.
However, if your smart plug doesn’t connect, move on to the next step.
Switch to a 2.4GHz Wi-Fi Band
The myTouchsmart Wi-Fi Smart Plug only supports 2.4GHz Wi-Fi networks. So, your smart plug won’t connect to Wi-Fi if you are trying to connect the device to a 5GHz Wi-Fi network.
That said, you’ll need to switch to the 2.4GHz Wi-Fi band to connect your myTouchsmart plug to Wi-Fi. Consult your router’s owner’s manual to learn how to change your Wi-Fi band.
Your myTouchsmart Smart Wi-Fi Plug should connect to Wi-Fi after you’ve switched to a 2.4GHz Wi-Fi band. But if the smart plug fails to connect to Wi-Fi, try the next tip.
Reset the Plug
If your myTouchsmart Smart Plug doesn’t connect to Wi-Fi after you’ve tried the above tips, you may need to reset the device. Resetting the smart plug usually helps to fix unseen glitches/incorrect settings obstructing the connection process.
To reset your myTouchsmart Wi-Fi Smart Plug, press and hold the power button for about 5 seconds. You can find the power button at the top of the plug.
After resetting the plug, you’ll need to restart the setup process. Follow the instructions provided in the myTouchsmart app to avoid making errors during the setup process.
Your smart plug should connect to Wi-Fi after you’ve completed the setup process.
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If your myTouchsmart Wi-Fi Smart Plug won’t connect to Wi-Fi, check that the device is connected to a working outlet. Then, switch off Bluetooth and Location settings. Also, upgrade your firmware version.
If the smart plug doesn’t connect after this, move your router closer to the smart plug and switch to a 2.4GHz Wi-Fi band.
But if your smart plug doesn’t connect to Wi-Fi after you’ve tried all these tips, reset the device.
Your myTouchsmart Wi-Fi plug should connect to Wi-Fi after resetting the device.