So you’ve been trying to connect your Ring Chime to your Wi-Fi, but it keeps going offline? Keep reading to learn how to troubleshoot this issue.
First off, you want to know why your Ring Chime keeps disconnecting from your Wi-Fi network.
Here are some common reasons for this problem:
- You are connected to the wrong Wi-Fi network.
- Your Wi-Fi connection is faulty.
- Your Wi-Fi signal strength is low
- Your Ring doorbell firmware version is out of date.
Now, let’s go through some troubleshooting steps to help you with this issue.
Before you apply the troubleshooting tips in this post, you need to specify the Ring Chime you are using: 1st generation or 2nd generation Ring Chime.
Although the troubleshooting tips for these 2 Ring Chime types may be similar, they have a few differences. Also, some troubleshooting tips may only apply to one Ring Chime type.
How to Troubleshoot Ring Chime Wi-Fi Connection Issues?
So here are some troubleshooting steps to try if your Ring Chime won’t connect to Wi-Fi:
1. Switch to a 2.4GHz Network
This troubleshooting step only applies to first-generation Ring Chimes. First-generation Ring Chimes only support the 2.4GHz Wi-Fi band. In contrast, your 2nd generation Chime will work perfectly on both 5GHz and 2.4GHz networks.
If you have a first-generation Ring Chime and it keeps disconnecting from your Wi-Fi, chances are your router is connected to a 5GHz network. To resolve this issue, switch to a 2.4GHz Wi-Fi network.
Most modern routers offer both 5GHz and 2.4GHz networks. By default, these routers switch to the network that has the strongest signal. This is probably why your Ring Chime, which used to work perfectly, is suddenly going offline.
Follow these steps to change your Wi-Fi network to a 2.4GHz band:
- Enter your router’s IP address into a web browser.
- Once you input your IP address, you will be directed to the router’s web page.
- The system will now require you to input your name and password to access your Wi-Fi network information. If you’ve never used your router’s web page, the username is admin. Locate your password at the back of the router.
- Next, click on the Menu tab and choose Wireless Network Settings.
- Scroll to the Wireless Channel section. Under Wireless Channel, look for a tab that contains all Wi-Fi networks available on your router.
- Tap on the 2.4GHz network.
- Then, tap on Save to apply the changes.
You have successfully switched your Wi-Fi network to a 2.4GHz, and you can now reconnect your Ring Chime to your Wi-Fi.
2. Reboot Your Wi-Fi Router
Your Ring Chime may keep disconnecting from your Wi-Fi network because your Wi-Fi connection is faulty. To determine whether your Wi-Fi connection is problematic, connect your phone to the network. If you can’t browse with the Wi-Fi connection, you need to reset your Wi-Fi router.
Take the following steps your reboot your Wi-Fi router:
- Turn off your router. If your Wi-Fi router is plugged into a power outlet, you also need to unplug it.
- Wait for about 20 seconds.
- Then, plug the device back into its power outlet.
- Turn on the router.
- You have rebooted your router.
3. Move Your Router Closer to the Ring Chime
If your router is too far away from your Ring Chime, the device may disconnect from the router.
Wi-Fi connections rely on proximity to function. If your Wi-Fi router is too far away from a connected device, the device may have low signal strength. You can resolve this issue by moving the router closer to the Chime.
The space between your Ring Chime and router should be less than 30 feet. After reducing the distance between your Wi-Fi router and your Chime, you can check if the Wi-Fi signal strength has improved.
Follow these steps to check the Wi-Fi signal strength on your Ring Chime:
- Open your Ring app.
- Click on the Menu icon on the upper left corner of the screen.
- Select Devices.
- Choose your Ring Chime.
- Now click on Device Health.
- You should see your Wi-Fi signal strength on the Device Health page.
As mentioned earlier, move your router closer to the Chime if the Wi-Fi signal strength is low. You may also consider getting a Wi-Fi extender to boost your network coverage.
4. Update Your Ring Doorbell Firmware Version
Your Ring Chime may disconnect from your Wi-Fi network because your Ring doorbell is running on an outdated firmware version. If your Ring Chime keeps going offline while connected to an active Wi-Fi network, check that your firmware version is updated.
Here’s how to do this:
- Click on the Menu icon at the top of the Ring app.
- Choose your Ring Doorbell.
- Next, select Device Health.
- Scroll to the Device Details section under Device Health.
- You’ll see the message ‘Up to date’ if you are using the current firmware version.
5. Reboot Your Ring Chime
What if none of the troubleshooting tips above fixes your Ring Chime’s connectivity issue? Then, you may need to reboot your Ring Chime.
To reboot your Ring Chime, unplug the device from its power outlet, then plug it back. Your Ring Chime should reconnect to your Wi-Fi network after you reboot it.
If your Ring Chime fails to connect after trying all these tips, consult Ring Help and issue your complaint about your Ring Chime. Once the Ring Help team learns the details about your connectivity issue, they will resolve the problem for you.