If you’re looking for tips to troubleshoot Wi-Fi connection issues with your SimpliSafe Base Station, keep reading.
In this post, we covered the common reasons behind this problem, and troubleshooting tips to try. If that sounds like what you’re looking for, let’s head right into it.
Why is my SimpliSafe Base Station Not Connecting?
If your SimpliSafe Base Station isn’t connecting to your home Wi-Fi, here are some reasons this might be happening:
- Your router is broadcasting on a 5GHz Wi-Fi network.
- You recently changed your SSID or password.
- Your SSID is hidden.
- Your Wi-Fi signal strength is weak.
Now, keep reading to see what you can do to fix this problem.
How to Troubleshoot SimpliSafe Base Station Wi-Fi Connection Issues?
Here are some troubleshooting tips to try if your SimpliSafe Base Station isn’t connecting:
1. Switch to a 2.4GHz Wi-Fi Network
If your SimpliSafe Base Station isn’t connecting to your Wi-Fi, your router may be running on a 5GHz Wi-Fi network. This is because the SimpliSafe Base Station only supports 2.4GHz Wi-Fi networks.
If your SimpliSafe Base Station won’t connect to your Wi-Fi, check whether the router is broadcasting on a 5GHz Wi-Fi band. If so, change it to a 2.4GHz Wi-Fi band.
Here is how to check and switch Wi-Fi bands on your router:
- Open a web browser on your phone/computer.
- Input your router’s IP address into the web browser. Refer to your user manual if you don’t know your router’s IP address.
- You’ll be taken to the router’s web page. Now the system will ask you to enter your username and password. Your username is ‘admin’. You can find your password in your router’s manual.
- After you’ve successfully logged in to the webpage, tap Wireless Network Settings. Usually, the Wireless Network Settings tab is located at the top of the homepage or within the Menu tab.
- On the Wireless Network Settings page, look for the Wireless Channel section. Then go to the option that displays all the Wi-Fi signals on your router. If your router is currently running on the 5GHz Wi-Fi band, you’ll see it here.
- Change the Wi-Fi band option to 2.4GHz.
- Now scroll to the bottom of the page, and click on Save to complete the process.
2. Change the saved SSID and Wi-Fi Password in the SimpliSafe System
You may have changed your SSID (Wi-Fi network name) and Wi-Fi password without applying the changes to your SimpliSafe system. If this is the case, your SimpliSafe Base Station won’t connect to Wi-Fi.
You can fix this issue by changing the saved SSID and Wi-Fi password in your SimpliSafe Keypad.
Here’s how to do this:
- Tap the Menu button on your SimpliSafe Keypad.
- The system will ask you to enter your 4-digit Master PIN. Input the PIN to continue.
- A list of options will appear. Scroll to System Settings and click on it. Next, select Wi-Fi.
- Your Keypad will now display a list of Wi-Fi networks.
- Choose the Wi-Fi network your SimpliSafe Base Station is paired to.
- Now tap the Use button on the right-hand side of the Keypad screen.
- Input your new SSID and Wi-Fi password. While doing this, ensure that both your Wi-Fi network name and password are less than 31 characters.
Your SimpliSafe Base Station should connect easily to Wi-Fi after this.
3. Ensure Your SSID is Not Hidden
You may hide your SSID to prevent other people from accessing your Wi-Fi network. Unfortunately, this may prevent your SimpliSafe Base Station from discovering and connecting to your Wi-Fi network.
If your SimpliSafe Base Station won’t connect to Wi-Fi, you’ll need to check if your SSID is hidden. If so, make it visible.
Follow these steps to make your SSID visible:
- Ensure your phone is connected to the same router as your SimpliSafe Base Station.
- Enter the router’s IP address in a web browser. If you don’t know your router’s IP address, you can google it or check your manual.
- Next, input your router’s username and password to access the router’s information. The username is ‘admin’. You can locate the password for your router in the router’s manual.
- Click on the Advanced tab and select Wi-Fi. On some web pages, the Wi-Fi settings option is located in the Menu tab.
- Now select Wi-Fi Security Settings.
- You’ll find your SSID on the Wi-Fi Security Settings page.
- Click on the pencil icon beside the SSID.
- Now, check if the Hide Wi-Fi box is marked. If so, unmark the box.
- Tap Save to save the new settings.
4. Move Your SimpliSafe Base Station Closer to the Router
If your SimpliSafe Base Station is too far away from your router, it may not connect to Wi-Fi. This is because your Wi-Fi signal strength may be weak because of the distance.
If you’re still having problems connecting your SimpliSafe Base Station to Wi-Fi, weak Wi-Fi signal strength may be the culprit. So, you’ll need to move your router closer to the Base Station (within 30 feet) to fix this problem.
You may also consider getting a Wi-Fi extender to extend your Wi-Fi network’s coverage in your home.
5. Reboot Your SimpliSafe Base Station
If your SimpliSafe Base Station doesn’t connect to Wi-Fi after you’ve tried all the tips above, you might need to reboot your Base Station.
The following guide will show you how to reboot your SimpliSafe Base Station:
- Remove your power adapter from your SimpliSafe Base Station’s charging port.
- Next, use a Phillips-head screwdriver to remove the screw on the Base Station’s battery cover.
- Take off the battery cover.
- Take one battery out of the SimpliSafe Base Station and wait for about 15 seconds.
- Plug the power adapter back into your Base Station charging port. Make sure you do this before re-inserting the removed battery.
- After plugging the power adapter, insert the removed battery.
- Now, put the battery cover back in its place.
- Reseal the battery cover by fixing the screw on it.
- Wait for about 2 minutes to let your SimpliSafe Base Station restart and connect to Wi-Fi.
6. Reboot Your Router
Is your SimpliSafe Base Station still not connecting to Wi-Fi? Then another fix to try is rebooting your router.
Take the following steps to reboot your router:
- If your router has a power button, long-press it for a few seconds to turn it off. If it doesn’t have a power button, unplug it from the power outlet.
- Wait for about 30 seconds.
- Now, press the power button to turn it on or plug it back into the power outlet.
That’s how to restart your router, and it should help fix the connection problem with your SimpliSafe Base Station.
So those are the steps to take to troubleshoot Wi-Fi connection issues with your SimpliSafe Base Station.
To recap, if your SimpliSafe Base Station isn’t connecting to Wi-Fi, change your Wi-Fi band to 2.4GHz, and ensure your SSID is not hidden. Next, reboot the Base Station and your router and try to bring your router closer to the Base Station. This should resolve the problem.
However, if the problem persists after applying all the fixes here, try contacting SimpliSafe Customer support for help.