So your Schlage Smart Lock has suddenly stopped sending push notifications to your phone and you’re not sure what to do? We’re here to help.
In this post, we explain why this might be happening and what you can do to fix the problem. Let’s get right into it!
Quick Tip: If your Schlage Lock isn’t sending notifications, check that you’ve enabled notifications via the Schlage app or any third-party app you’re using—such as SmartThings. If this checks out, and you’re still not receiving notifications, try the troubleshooting steps below.
Schlage Lock Not Sending Notifications: How to Troubleshoot
1. Reboot the Lock and Hub
This is where to start your troubleshooting if your Schlage Lock suddenly stopped sending notifications to your phone. Rebooting the lock and the Hub used for the connection usually helps to refresh the connection, thus fixing some malfunctions.
To reboot your Schlage Lock, remove the batteries from the lock. Then wait for a few seconds and insert the batteries back in.
Next, reboot your hub. If you’re using a SmartThings hub, you can reboot it by disconnecting the power and ethernet cables from the Hub. Next, wait for about 30 seconds and reconnect the power and ethernet cables.
Your Schlage Lock should start sending notifications now. But if not, continue to the next troubleshooting step.
2. Update Your Schlage Lock and Hub’s Firmware
Firmware updates are released periodically, to ensure continuous, reliable operation.
If there’s a new firmware version for your Schlage Lock or the Hub used—you’ll need to upgrade to the current version. Failure to do this may result in some malfunctions, such as notification issues.
So, if your Schlage Lock isn’t sending notifications, outdated firmware may be the culprit.
You can update your Schlage Lock firmware via the Schlage Home app. However, note that the process varies—depending on the Schlage Lock model. So, you’ll need to refer to your user manual or try googling your Schlage Lock model for guidelines.
Next, update the Hub’s firmware. If you’re using a SmartThings Hub, here’s how to check and update the firmware:
- Open the SmartThings app on your phone.
- Tap the Menu icon (it looks like three horizontal lines). Next, tap All devices.
- Now, select your Hub from the list of devices. Next, tap More options.
- Tap Information to see if there’s a new firmware version. If so, follow the instructions in the app to update the firmware to the latest version.
Your Schlage Lock should start sending notifications to your phone now. But if not, continue to the next step.
3. Update Your App
Using an outdated app may also be the reason your Schlage Lock stopped sending notifications. If your primary app is the Schlage Home app, go to Google Play or Apple App Store to check and update the app.
If you’re using a third-party app, such as SmartThings and Wink, check your app store (Google Play or Apple App Store) and ensure the app is up to date.
More so, ensure your iOS device is running the latest version. If you’re using an Android device, you’ll also need to ensure you have the current Android version—as outdated versions may cause some niggling issues.
If your Schlage Lock is still not sending notifications after applying the above fixes, continue to the next step.
4. Replace the Battery in Your Schlage Lock
Your Schlage Lock runs on battery power. And the performance may reduce if the batteries are running low.
So, another fix to try if the notification issue persists is to replace the batteries in your Schlage Lock. Make sure to get the correct batteries (non-rechargeable alkaline batteries) and install them correctly, observing polarity markings (+/-).
5. Reset the Lock
Resetting your Schlage keypad lock will automatically remove all the current settings and replace them with the default settings. This action usually helps fix incorrect settings or internal glitches obstructing some functions.
So, if the notification problem persists, another fix to try is resetting the lock. If you’re not sure how to reset your Schlage Lock, go here for Schlage Lock resetting instructions.
6. Server Issues: Contact Customer Support
Sometimes, the notification issues with your Schlage Lock might be happening because of a global server issue.
Particularly, issues like this happen after a new firmware version is rolled out to users. So, if none of the fixes above help, chances are there’s a problem with Schlage servers or the Hub’s server (such as SmartThings).
Contact Schlage Customer support and the third party Hub Support for help. You can also check Schlage or Samsung Community (if you’re using a SmartThings Hub) to see if other users are facing the same problem.
If it is a global server issue, you might just have to wait for some time—for the issue to be resolved on their end.
So that’s how to troubleshoot notification issues in your Schlage Lock.
To recap, if your Schlage Lock isn’t sending notifications, reboot the lock and the Hub. Next, update the firmware version of the lock and the hub. Also, update the app, replace the batteries and reset the lock as the last resort.
If the problem persists, contact Customer Support for help.