If you’re having issues with your SimpliSafe camera night vision issue, keep reading to see why this happens and how to troubleshoot.
First off, one common cause of SimpliSafe camera night vision issues is that the night mode is not enabled. This feature automatically comes up when the camera’s surroundings are dark, helping it to capture images at night.
If your night vision is not working, open the SimpliSafe app on your phone and manually toggle night mode from Auto to On, and then back to Auto.
That should fix the issue. But if the night vision still doesn’t work after manually enabling night mode, keep reading to see more ways to troubleshoot and fix the issue.
Tips to Fix SimpliSafe Camera Night Vision Problems
Check that Night Vision Mode is Enabled
As mentioned earlier, one reason your SimpliSafe night vision mode isn’t working is because the feature is not enabled. You’ll need to manually set it to auto night mode so it automatically comes up when it’s dark.
Open the SimpliSafe app on your phone and toggle the night mode button from ‘Auto’ to ‘On’ and then back to ‘Auto’.
That should fix the problem. But if enabling night mode did not help, keep reading for some other ways to fix the issue.
Restart the Camera
As simple as this might sound, it is an effective step in helping to resolve SimpliSafe camera night vision issues.
Restarting the device can help fix any bugs or glitches that might be causing the issue. So, quickly restart the camera to fix the issue.
Unplug the camera from its power source and plug it back in. If your camera has a power button, turn it off and back on.
Your camera’s night vision should be working effectively again. If not, continue to the next step.
Check for Power Issues
If the camera does not get enough energy, it will be difficult to keep night vision active. So check to be sure your SimpliSafe camera is receiving power from the outlet. Also, check the power plug for any signs of damage and replace it if it’s bad.
Also, if the camera is wireless, you may need to replace the batteries. Just make sure you know what the battery specification for your specific camera model is. And when replacing the batteries, make sure you replace them entirely. Don’t miss old batteries with new ones.
Reduce Ambient Light in the Area
Night vision only comes up when the camera senses it’s dark. That means if there is a bright ambient light in the area, night vision will not be activated. So remove any bright light in the surrounding that might be misleading the camera.
You may also need to turn off any light bulb that is directly pointing at the camera’s lens.
Reset the Camera
Resetting the camera to factory default can help correct many internal issues, including night vision problems. So find the reset button on the camera and press it down for about 20 seconds until the light starts flashing. That shows the camera is already reset.
That should help fix the issue. However, note that resetting your camera to factory default will also cause you to lose any custom settings you might have on the device.
If you’ve tried all the fixes above and your camera’s night vision still doesn’t work, try contacting the SimpliSafe customer support team.
They will recommend some ways you can fix the problem. This might even mean sending you a replacement.
It is not uncommon to see people complain about SimpliSafe camera night vision not working. And most of the time, the issue happens because the camera can’t switch to night mode automatically. To fix that, manually switch the camera’s night mode from Auto mode to On, and then back to Auto.
You can also check if there is too much light in the area at night and reduce it. Correcting power issues and restarting the device can also be effective fixes to try.