Sylvania Smart Wi-Fi App Not Working [How to Fix]

If your Sylvania Smart Wi-Fi app stops working, it can feel like a nightmare. After all, you can barely control the Wi-Fi bulbs in your house without the app.

Sylvania Smart app Logo

Luckily, I’ve found several ways to fix your faulty Sylvania Smart Wi-Fi app. And I’ll share it with you in this article.

Let’s dive in.

If your Sylvania Smart W-Fi App suddenly stops working, a quick way to resolve this is to reboot your phone. If that doesn’t help, power-cycle your router and update your app.

Still not working? Keep reading for more fixes to try. 

How to Fix Sylvania Smart Wi-Fi App Problems

Make Sure that You Are Online

You need a stable internet connection to use the Sylvania app. So, if you are offline, the app won’t load.

Check the top of your screen to ensure that you are still connected to the internet. If you aren’t, pair your device with a Wi-Fi network immediately.

Once you’re online, you should be able to use the Sylvania app.

But if the app still isn’t loading, move on to the next step.

Check if Your Device is Compatible with the App

Did you download the Sylvania app outside of the Google Play Store and App Store? Then, it’s possible that your device isn’t compatible with the app. If you are trying to use the Sylvania app on an incompatible device, the app won’t load.

The only solution to this problem is to find a compatible phone and install the Sylvania app on the device.

To save yourself some time, you should download it directly from an app store. Google Play Store and App Store won’t let you install the app if it’s incompatible with your device.

After installing the Sylvania app to a compatible device, open it up. The app should work now.

However, if the app fails to work, try the next tip.

Update Your Date and Time

A malfunction in your phone can cause the device to display the wrong date and time.

Sometimes, these discrepancies may prevent the app from connecting to its server.

To fix this issue, you’ll need to update the date and time settings on your phone.

Here’s how to do that:

  • Search for the Clock app on your device and select it.
  • Choose More.
  • Then, select Settings.
  • Click on Change Date and Time.
  • Tap Set Time Zone Automatically.

Once your phone receives this prompt, it will correct your date and time. The setting will also ensure that the phone sets the right time automatically on future occasions.

After updating your date and time, the app should work properly.

But if the app doesn’t load after this, go to the next tip.

Reboot Your Phone

Sometimes, the malfunction in your phone may affect more than just the date and time. It could spread to other parts of the device, such as the settings and the apps.

When this happens, the Sylvania app, alongside other apps, will stop working.

To solve this problem, you’ll have to reboot your phone. Turn off your phone and wait for 30 seconds. When you turn the phone back on, your Sylvania Smart Wi-Fi App should be working properly.

If you notice that the app is still misbehaving, check out the next tip.

Related: How to Fix Sylvania Smart Bulb Wi-Fi Connection Issues

Clear Your Phone’s RAM Memory

Your Sylvania app may not work because your phone’s RAM is full.

Whenever you perform an action on the Sylvania app, your phone stores the data in its RAM. If the phone’s RAM is too full, it won’t allow you to operate the app, as there is no space to store the data.

You can fix this issue by clearing your phone’s RAM. To clear your RAM, close all the apps running in the background. Also, pause all ongoing downloads on your phone.

Then, check if the app is loading now. If the app is still malfunctioning, continue to the next step.

Clear Your App Cache

Have you been using the Sylvania app for a long time? If so, your app cache might be overloaded.

Your app cache stores the temporary data you log into the app. Since this cache has limited space, it will become full after a few months of usage. A full app cache makes the app load slowly.

 Because the app takes a while to load, you might assume it has stopped working.

If you want your Sylvania app to load faster, you’ll need to clear your app cache.

Follow these steps to delete the cache in your Sylvania Smart Wi-Fi app:


  • Open your Settings app.
  • Select Apps or App Manager.
  • Find the Sylvania Smart Wi-Fi app on the list of apps.
  • Click on Storage and Cache.
  • Then, tap Clear Cache to delete the cache on the app.


  • Click on your Settings icon.
  • Select General.
  • Then, click on iPhone Storage.
  • A list of apps will appear.
  • Select Sylvania Smart Wi-Fi App.
  • Then, click on Offload app.
  • The system will delete the cache and uninstall the app without removing the saved data in it.
  • When you re-install the Sylvania app to your iPhone, you’ll find all the information you’ve saved to the app.

If your Sylvania app still doesn’t work after you’ve cleared the cache, check out the next tip.

Update Your Sylvania App

If your Sylvania app is outdated, it may fail to work. An outdated app suffers a reduction in security. This makes the app susceptible to bugs, which can affect its performance.

To fix this issue, you’ll need to update your Sylvania app. You can update the app on Google Play Store or App Store, depending on the type of phone you’re using.

Delete and Re-install the App

Did your Sylvania app use to work perfectly, but it suddenly stopped loading after you updated it? If so, your app update might be buggy.

The only way to solve this problem is to delete and re-install the app on your phone. Hopefully, the app developers would have realized the glitch by then and fixed it.

If the app hasn’t been updated yet, you can search the internet for older versions.

Make sure to clear your cache before deleting your old Sylvania app from your phone.

Wait Until the Sylvania App Server Resumes Working

Sometimes, this issue might be happening because the Sylvania app server is congested. This usually happens if a large number of users are using the app at the same time.

This occurrence can overload the server, and the app may stop working on your device.

If you’ve tried all the solutions above without results, chances are the server is congested. The solution we recommend in this case is to wait for about 1 hour for the server to be restored.

 Your Sylvania Smart Wi-Fi app should load properly once the server is back in action.

Related: How to Fix Smart Life App Problems

Wrapping Up

If you apply these tips, your Sylvania Smart Wi-Fi App should resume working in no time. However, if none of the tips fixes the app, contact the Sylvania Support team for further assistance.